Hotels not so great qualitys: - Showers (in our King room atleast) had two options only. Very hot or VERY cold. There was nothing inbetween. But the hotel free essencials were so nice (shampoo, vanity kit tms) - Wifi was very very bad in the hotel room. We bought an eSIM for our trip. Made life easier when investigating the city also. - Non-Noise cancellation rooms tms is something you need to be ready in NYC. Sirens are to be heard all the time from morning to night hours. Rooms had blackout curtains tho that were amazing.

Hotels best parts: - location is SO GOOD. (times square 1km, central park 3km tms, close to everything) - neighbourhood was super nice. Calm and felt safe even when I was walking alone (as a woman). Some homeless people but they dont bother nobody. - subway/metro (number 1) is super close. Metro is very easy to use once you figure it out. Take the unlimited ride metrocard for 7 days (34$)! - breakfast included in price. It wasnt super big but it was very nice. Coffee/Tea/Hot Choco, Pastries and croissants, yoghurt and fruits. - King room was cozy and big. - Safety box and free luggage storage. - Free bathroom essentials (shampoo, body lotion, vanity kit, shaving kit tms..)

Stayed in May 2024

Friday we had NO AC. Basically we had to tough it out because no maintenance available until the next morning. They said 9a, however I had to go down there at 10a and wait and additional almost 30 mins. Then it finally started to kick in after 12 noon Saturday. We didn't get sleep Friday due to having to sleep with the window open to get air. Lots of honking and noise. But front desk didn't seem to really be bothered and no other accommodations made for us that night. Not even fans! TOO MUCH MONEY for issues to happen like that and no backup or resolutions timely.

The location was close to where we needed to go.

Stayed in May 2024

Clean and spacious

Great staff

Stayed in May 2024

The internet on the 15th floor was terrible. I connected but was either painfully slow or kept disconnecting. I have messaged the reception via booking.com but they do not monitor the inbox regularly and their only advice was to come to the reception. Which first of all I did not have time to stop in the morning and late at night I was in no mood to wait to talk to someone when there were people in front of me . I think the hotel is good if you do not need to contact reception.

The room was spacious, clean and perfect for a solo traveler

Stayed in May 2024

Non secure WiFi Air Conditioning not consistent

Stayed in May 2024

Kept having to call to have the toilet plunged. The bed needs an upgrade and a microwave was needed.

Location and view was great

Stayed in May 2024

Desk clerk rude

Location

Stayed in April 2024

The room was very dark

Comfortable and quite spacious room in mid town close to Amtrak and Penn for easy overnight access for travel. Nice little gym snd workout space also. Great breakfast included.

Stayed in March 2024

One of the housekeepers opened the door with the master key more than once , even though the don't disturb sign was on the door .

Stayed in April 2024

Facilities are basic and on the older side.

The room and bathroom are very spacious for New York standards. Subway and other train stations are close by and easily accessible. The neighbourhood and surroundings feel fairly safe. I appreciate the included breakfast. Staff were friendly and helpful.

Stayed in April 2024

Horrible WiFi, at certain times not working at all. The room got too hot even with AC on.

Great location in a very safe area. Close to the subway and many sights. The staff is very kind. Possibility of luggage storage, which is very useful.

Stayed in May 2024

pillow too soft. Some difficult to handle the hot water in the shower

convenient located

Stayed in April 2024

The smell of marijuana as soon as you step out the hotel, not the hotels fault. Also the room was not very clean and th

The hotel was in a good location and staff were friendly and accommodating.

Stayed in April 2024

When we first checked in, it was sweltering in the room. When we let the front know, they quickly fixed the thermostat. The bathroom smelled of urine when we checked in, but once we had housekeeping reclean the bathroom, it was fine. The bed was VERY FIRM. When we woke up in the morning, we felt sore with stiff backs and hips. There is a rooftop area, but it was closed for renovations. The hotel had one ice machine at the lower level. One thing that was a little weird is that the shower does not have a closing door or curtain, so water splashed onto the floor, and we had to use towels to get the water up.

The room was mostly clean. There was a bathrobe and slippers provided. A small continental breakfast was provided with a dining room. There was a small gym area that provided enough equipment to get a workout in. We had a refrigerator and safe in the room, which was really nice. The staff was attentive and responded quickly to any issues we had. They were very nice and accommodating. I will definitely stay there again! Hopefully, when the rooftop bar has reopened.

Stayed in April 2024

small room

location

Stayed in April 2024

Wifi was only available if you sit in reception

It was in a good location. Complimentary breakfast.

Stayed in April 2024

"I didn't like how the staff greeted us. There was a woman at the reception. The whole staff looked unfriendly. I believe I deserve a welcoming attitude for my money. It was rude towards the customers. Also, the fridge and minibar in the room were empty. Only coffee and cups. The window handle was broken. For two days in a row, I couldn't figure out the ventilation; it was an air conditioner that a worker I called turned off, removing the ventilation grille, he turned off the icy fan. There was a lot of dust in the room, and it was cleaned before our check-in. We coughed from the dust for three days.

I liked the location. High floor and decent potential at this hotel that can be improved.

Stayed in April 2024

There were hair in the towels and linen. They were clean and washed but apparently could use thoroughly cleaning before washing. The room service was not satisfying, they forgot to put towels or coffee each day but when you call they bring. The illumination in the breakfast lounge was tiring, they had blue lights like in a nightclub which you dont want to see in the morning. You could hear the sounds of the doors slamming when the neighbors enter/exit their rooms. The breakfast was not enough in terms of variety.

The location was very good, close to the subway. It was safe.

Stayed in April 2024

Restaurant still under construction so still closed

Location and decent value

Stayed in April 2024

Wifi was not working as the security certificate appeared compromised on both my phone and laptop. The breakfast area is a little dingy.

Affordable accommodation and decent rooms.

Stayed in April 2024

The shower was either boiling or freezing , but I never asked staff about it so we might have been doing something wrong . I think the roof bar wasn’t open which was a shame but temporary. I would recommend this hotel for sure .

Beautiful design , cosy and in a Brilliant area for mid town . Easy walk to everywhere but Peaceful room no noise from streets and friendly cheerful staff .

Stayed in April 2024

location

Stayed in March 2024

They should have a vending machine with beverages and light snacks . The shower should have a full door, the bathroom floor gets messy when you are running the water . It is usually quiet , accept for sometimes when people are slamming their room doors or housekeeping is cleaning the rooms . When front house can they should be welcoming guests. That seems to be a hit or miss .

Close to eateries and attractions.

Stayed in March 2024

the heat doesn’t work as well. the breakfast are bad. there’s no slippers.

it’s a walkable distance from the downtown and the metra. the cleaning staffs are very nice

Stayed in January 2024