Reviews of Clarion Pointe Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
454 James St., Syracuse, NY 13203, United States of America
#11 of 15 hotels in Syracuse
Guests' ChoiceReview Score
Based on 232 hotel reviews
7.0Score breakdown
-
Cleanliness
7.6
-
Comfort
7.6
-
Location
7.4
-
Facilities
7.2
-
Staff
7.9
-
Value for money
7.4
-
Free WiFi
7.5
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: May 9, 2024
Marie
United States of America13 Reviews2 helpful votes6.0“It was a quick over night for a race next day. Easy walking distance to Armory Square and Clinton Square.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Location to Clinton Square
Stayed in May 2024
-
Reviewed: April 17, 2024
Oluwatomi
United States of America7 Reviews1 helpful vote8.0“Good”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
The people are the reception are very kind and the location is great
Stayed in April 2024
-
Reviewed: April 15, 2024
Katy
United States of America1 review6.0Pleasant- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The bathroom floor was sticky and the wall had a hole in it. There were no TV channels. The breakfast was very weak
The beds were comfortable
Stayed in April 2024
-
Reviewed: April 14, 2024
John
United States of America1 review8.0Very Good- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Cleanliness!
Stayed in April 2024
-
Reviewed: April 13, 2024
Cynthia
United States of America12 Reviews8.0“Solid place for a short stay”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
The wifi is very slow, and some of the outlets didn't work.
Clean room, we enjoyed the breakfast included in our stay and the TV with plenty of channels to watch. The bed was comfortable and the folks at the front desk were very friendly.
Stayed in April 2024
-
Reviewed: April 11, 2024
Peter
United States of America1 review7.0“It's a roadside motel, expectations met.”- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 5 nights
Got one towel with lipstick stains on it, it was not properly cleaned.
Room and free breakfast were nice. Concierge staff at front desk were very helpful.
Stayed in April 2024
-
Reviewed: April 8, 2024
Tiffany
United States of America3 Reviews6.0“If you have no choice, the hotel is definitely clean enough but not a first or second pick”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
There was a broken liquid soap attachment in the bathroom which had broken off of the shower wall but it was hair conditioner and not soap. The TV volume was broken. And when i reported it to the front desk the clerk suggested I turn the TV off and back on again and it would fix it. Unfortunately, he was wrong. When he came to the room he realized the volume was actually broken. He stated he would notify his manager and switch rooms. It never happened. We stayed in the room with no working TV. And they never gave us any credit for the inconvenience.
I like that it was located close to Syracuse University. The bed was comfortable.
Stayed in April 2024
-
Reviewed: April 3, 2024
Victoria
United States of America1 review6.0Pleasant- • Leisure trip
- • Group
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The location was ok I just didn’t like that upon arrival the front desk guy took forever with my card to put in for cleaning services, also I thought it was going to be more hotel feeling not like outside entrances to rooms.
Stayed in March 2024
-
Reviewed: April 3, 2024
Allison
United States of America3 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
The area of town was a little sketchy, right by highway entry/exit. I don't usually like hotels with a room door that faces to the outside, for security reasons, but you did have to pass through a locked hotel door to get to that section.
breakfast was well-stocked. Room and bathroom were clean and fairly newly re-carpeted.
Stayed in March 2024
-
Reviewed: March 16, 2024
Donna
United States of America8 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
I didn’t realize it was a motel and not a hotel. I prefer indoor hallways to help with outside noise.
It’s a motel in a convenient area.
Stayed in March 2024
-
Reviewed: March 11, 2024
Laura
Canada1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Dust in the room. Bad wifi. Iffy neighborhood and the dancing nun.
Kind staff. Decent breakfast.
Stayed in March 2024
-
Reviewed: February 25, 2024
Malkia
United States of America26 Reviews8.0“Convenient stay”- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I didn’t like that my room window had a draft so I heard a loud wind constantly that was kind of annoying also when getting checked in I was only given a courtesy bag if I was to leave a review as the people that checked in before me was given one without the same expectations. I feel they should be consistent & treat everyone the same.
The location and early check in
Stayed in February 2024
-
Reviewed: February 6, 2024
Jessica
United States of America12 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Room was dirty, hair all in the tub, and had a weird oder to it. It wasn't in the best part of town although it was pretty secure.
The bed was comfy.
Stayed in January 2024
-
Reviewed: January 30, 2024
Ashley
United States of America2 Reviews8.0“It was great besides the uncleanliness of the wash cloths. Just a little disappointing”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Unfortunately the wash cloths were NOT clean. We realized this after going for a shower and unfolding the cloths.
Very close to each one of our destinations during our stay in Syracuse. Lots of space in the fridge and very comfortable bed.
Stayed in January 2024
-
Reviewed: January 29, 2024
Lisa
United States of America1 review7.0“Good, but better to go in summer.”- • Leisure trip
- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 3 nights
The hallways were open to the elements. My room was at the opposite end of the building, so it was cold walking the halls. Other than that, the room was nice and warm (made up for that).
Breakfast good. One young man helped me with the waffle iron. Quiet. Small but comfy room. Comfortable bed, hardly tossed during the night. Walking distance to downtown.
Stayed in January 2024
-
Reviewed: January 11, 2024
Andres
Colombia7 Reviews8.0“Buen hotel”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
SAID, is a good person and kind. Good breakfast included and the comfortable room
Stayed in January 2024
-
Reviewed: December 20, 2023
Michele
United States of America3 Reviews6.0“For the most part was good (for 1 nite)”- • Leisure trip
- • Couple
- • Queen Room First Floor - Accessible/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The hallway to room-open “windows” w/bars on them that led right outside (1st floor). It felt more like a motel than hotel. Hotels have inclosed walls. There was a bandaid stuck to ceiling fan in bathroom. Pillows too small (lil square pillows) & room was too small.
The rooms were quiet-no outside noise. Bed was comfy. Big bathroom. Breakfast.
Stayed in December 2023
-
Reviewed: December 8, 2023
Ymohammedali
Iraq35 Reviews3 helpful votes8.0Very Good- • Solo traveler
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
NA. I only stayed for 36 hours
Breakfast
Stayed in October 2023
-
Reviewed: December 6, 2023
Ada
Netherlands1 review7.0Good- • Leisure trip
- • Solo traveler
- • King Room - Non-Smoking
- • Stayed 2 nights
Location near city center but advised to not walk alone at night to/from there. Location near highway, although in the room you could not hear much. Breakfast no glutenfree options, could make oat with water though.
The room was very nice. Staff very friendly.
Stayed in December 2023
-
Reviewed: December 4, 2023
Soufiane
Morocco1 review8.0“Great”- • Leisure trip
- • Solo traveler
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Available parking Friendly staff Clean room
Stayed in December 2023
-
Reviewed: October 30, 2023
Perkins
United States of America5 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Queen Room First Floor - Accessible/Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
N/a
Sonia at the front desk was helpful and accomodating.
Stayed in October 2023
-
Reviewed: October 18, 2023
Tanya
United States of America50 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The area doesn't seem the best. But the hotel itself makes you feel safe.
Hotel was lit up and had good security. Hotel was clean and staff was knowledgeable.
Stayed in October 2023
-
Reviewed: October 14, 2023
Ian
United Kingdom50 Reviews8 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Our room on the bottom floor was noisy, with the plumbing making intermittent sounds
Close to downtown but the district felt a little run down.
Stayed in October 2023
-
Reviewed: October 8, 2023
Kelsey
United States of America9 Reviews7.0“Great location.”- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Things weren't as clean as expected. The headboard had dust build up and fingerprints all over it and there was hair all over the bed. And the fan in the bathroom stayed on all night.
Perfect location to downtown Syracuse for the price. Having a fridge & microwave is always a bonus plus to anywhere I stay.
Stayed in October 2023
Guests also reviewed these properties:
-
Palazzino Di CorinaRethymno, Greece
-
Hotel LyskirchenCologne, Germany
-
St. Regis Deer ValleyPark City, USA
-
Hotel PaceSirmione, Italy
-
Uno HouseKyoto, Japan
-
Randevú PanzióMiercurea-Ciuc, Romania
-
Höllviksnäs möten mat logiHöllviken, Sweden
-
Ashan's Cozy ApartmentsColombo, Sri Lanka
