Alcatraces 33, 77500 Cancún, Mexico
#80 of 209 hotels in Cancún
Guests' ChoiceBased on 124 hostel reviews
8.1Cleanliness
8.3
Comfort
8.1
Location
9.2
Facilities
8.1
Staff
8.9
Value for money
8.5
Free WiFi
7.9
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End of dialog contentReviewed: 16 May 2024
Lydia
United StatesIn the heart of downtown and close to the ADO
Stayed in April 2024
Reviewed: 7 May 2024
James
United Statesthe girl was very helpful helping me find an appointment and even called an uber for me on her phone. bed was comfortable, also hot water.
Stayed in May 2024
Reviewed: 30 April 2024
Jamie
IrelandVery friendly lady at check in and very helpful
Stayed in April 2024
Reviewed: 27 April 2024
Daniel
MexicoNo kitchen or area to prepare/store food
Pool area is nice
Stayed in April 2024
Reviewed: 22 April 2024
Christine
United StatesI had a private room and upon check-in I found lots of hairs on the bathroom floor and in the shower from the previous guest.
Great location. Very friendly staff
Stayed in April 2024
Reviewed: 16 April 2024
Jivesh
MexicoSlow wifi and its range.
Overall environment
Stayed in February 2024
Reviewed: 13 April 2024
Helen
MexicoThey make you pay in cash, taxes included, then cancel your reservation as if you never came..! An incredible way of doing things
The place is pleasant, clean overall. But... These people took the liberty of canceling my reservation on the platform, even though we spent the night there... and paid in cash in US$, because their credit card system was not available and no change also... ;) Sure..!!! But we was tired, so... Need to accept
Stayed in April 2024
Reviewed: 12 April 2024
Bruno
CanadaMusic all night long from street bars around..
Very close to ADO station. Nice pool and friendly staff.
Stayed in April 2024
Reviewed: 6 April 2024
Rosemarie
United KingdomWould like access to a kettle/coffee machine to make a cup of tea. I missed having a hot cup of tea in the morning
Location is great, short walk to bus station. Lots places to eat, and other shopping. Beds comfy, but found getting down the ladder awkward. Staff fabulous, very friendly and helpful. Pool area lovely and peaceful. Showers good.
Stayed in April 2024
Reviewed: 5 April 2024
Maité
BelgiumIt wasn't as clean as we expected. The airconditioning was broken and it was around 30 degrees at night and we slept under the roof so it was too hot.
The lady at the reception was super friendly. Unfortunately the airconditioning was broken in our room but she gave us 4 soda's instead. We could have chosen for tequilla or beers if we wanted. We were happy with the compensation.
Stayed in March 2024
Reviewed: 21 March 2024
Katie
United KingdomCould have been a bit cleaner - stain on sheets, floor in room
Bed was very comfortable, guy at reception very friendly, great storage space for bags in room
Stayed in March 2024
Reviewed: 18 February 2024
Faizan
Germany* The airconditioner wasn't working it was quite claustrophobic with extreme humidity. The staff helped to somehow turn on the AC. * The hostel is a bit pricy for the facilities provided. * No warm water for shower :(
The hostel building is good looking and it has a nice chill out area with comfortable chairs near a swimming pool. One can relax in the sun. The staff is friendly and the bar is relaxing with sofa and a television.
Stayed in January 2024
Reviewed: 9 February 2024
Paul
PanamaHostel was without municipal water for 6 to 7 hrs. Great inconvenience!
Quiet and convenient location .
Stayed in February 2024
Reviewed: 30 January 2024
Bruckmoser
CanadaLocation, Near restaurants cafe, Staff, Pool,
Stayed in January 2024
Reviewed: 27 January 2024
Melanie
AustriaWiFi didn’t work in the room,
Pool, nice lobby/bar area, large bathroom in the room, good value for price
Stayed in December 2023
Reviewed: 18 January 2024
Kim
NetherlandsThere wasn't much of a vibe. It's okay for meeting other travelers but definitely not the most social place I've been to.
Good location in Cancún and nice interior. It's pretty quiet there. The wifi was good, too.
Stayed in January 2024
Reviewed: 16 January 2024
Liezl
United StatesThe room felt a little cramped but not too bad. The bathrooms could be cleaned a little better, especially the showers. I’ve seen it after it’s been cleaned, but the showers floor were still dirty.
Location was great, very near the ado bus terminal and close to many shops and restaurants. Value got the price was great. Staff were all very lovely.
Stayed in December 2023
Reviewed: 15 January 2024
Anonimato
JapanThe dormitory room is small, and there is no space to relax. It is also uncomfortable when guests talk outside, particularly after midnight.
Staffs are helpful and kind.
Stayed in December 2023
Reviewed: 12 January 2024
Morana
CroatiaShower, no comfortable chairs outside
Bed, design
Stayed in January 2024
Reviewed: 8 January 2024
Choon
CanadaNo kitchen.
Easy, friendly and communicative staff. Clean facilities.
Stayed in January 2024
Reviewed: 30 December 2023
Iris
NetherlandsRoom is basic, some noise from the bar close by.
We slept in the hotel after arriving at Cancun from a long flight. The hotel is close to the ADO station which is convenient! Communal areas are peaceful and nice :)
Stayed in December 2023
Reviewed: 27 December 2023
Stephanie
IrelandThe shower pressure was poor. Noise from bar across the street.
Great location to bus terminal. Beds were comfy , staff were helpful
Stayed in December 2023
Reviewed: 19 December 2023
Melissa
Canadabunk beds are very close to each other, needs better lighting in room, faucet and toilet seat needs to be fixed.
Beautiful space and friendly staff
Stayed in December 2023
Reviewed: 19 December 2023
Lim
Singaporea little cramp. i was at the bed furthest from the Router, so the weak wifi is irritating for me. others: Only 1 toilet per room of 8-12 beds i think so if its peak season it might be a problem. (not a con for me since it was half full and didnt affect me)
nice clean room/toilets with big lockers. Hot showers available! pool and chill area available, as well as the bar downstairs, which cant really be heard from the dorms. balcony in the room, able to get some fresh air from the room when needed. powerful aircons. nice staffs. close to the best tacos ive ever had in my life. great recommendation. a big supermarket is around the corner as well.
Stayed in November 2023
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