“Very friendly staff. Something was off with the shower, but they tried to fix it immediately & gave me another room to stay. Also, when I had to store my luggage already before my stay, they brought it up to the room for me & they did so too when they changed the room. Further: the bed was comfortable enough, the location is great near some excellent restaurants and the centre of Prato as well as the train station, and the breakfast has enough options. There's also an elevator to the room & there's air conditioning. Great place all around!”
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