Sea Front, Torquay, TQ2 6NT, United Kingdom
#29 of 45 hotels in Torquay
Guests' ChoiceBased on 3718 hotel reviews
7.2Cleanliness
7.7
Comfort
7.8
Location
9.0
Facilities
7.3
Staff
8.5
Value for money
7.1
Free WiFi
7.2
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End of dialog contentReviewed: 7 June 2024
Jane
United KingdomSome parts a little tired
Excellent location.
Stayed in June 2024
Reviewed: 7 June 2024
Jason
United KingdomSadly understaffed as both reception and bar staff seemed rushed / distracted. Lots of uncleared tables and dirty glasses. Bedroom was clean but a little dated in decor and missing a fridge. Dressing gowns and bottled water would be nice too.
Good Location near seafront and station with free parking options. Nice outside heated pool and still an air of grandeur albeit a little dated.
Stayed in June 2024
Reviewed: 7 June 2024
Alina
United Kingdomno parking, and hotel is very very old inside, 4 of us came to room to get 2 beds
Location and sea view, nice to have a pool!
Stayed in June 2024
Reviewed: 6 June 2024
Chris
United KingdomNo fridge in room. Had a baby so needed milk for her bottle but no where to store it to keep it fresh. Tv was a bit small for the size of room.
The swimming pools The food. And the staff.
Stayed in June 2024
Reviewed: 6 June 2024
Linda
United KingdomNo bottled water provided and a fridge would have been nice.
The Seaview room we had was very large and extremely comfortable. Lovely view and quiet room on ground floor. Bathroom needed a refurbishment. Very good breakfast. Conveniently situated for us.
Stayed in June 2024
Reviewed: 5 June 2024
Thomas
United KingdomPool area and back of the hotel looked tired
The bar and room was nice, bathroom clean
Stayed in June 2024
Reviewed: 2 June 2024
Jackie
United KingdomUmbrellas around the pool need replacing and securing.
The location is great, epic views. Staff are very good indeed. Reception, bar, restaurant and both porters. Emma in restaurant is a star, thank you.
Stayed in June 2024
Reviewed: 1 June 2024
Elisabeth
United KingdomSlow service in the bar/brasserie Undated shower & changing rooms for the pool, un pleasant walk through between indoor & outdoor pool, old….needs a fresh up.
Nice big room.
Stayed in May 2024
Reviewed: 30 May 2024
Rukshana
United KingdomService at the Reception could’ve been better, Was not given much information or Spa treatment Price list. Room had cob webs around the windows and had to ask the room to be cleaned again. Local Taxi takes too long to arrive and also Buses in the evening, are awful as you’ll end up waiting over 30 mins . Breakfast menu not much to offer, More Vegetarian options need to be Available. Also Only fried egg and no scrambled egg, or Vegetarian sausage was available.
Location is beautiful. And Pool access until 9pm was great
Stayed in May 2024
Reviewed: 29 May 2024
Sally
United KingdomBreakfast is limited with no healthy options.
Location
Stayed in April 2024
Reviewed: 28 May 2024
Darren
United KingdomBreakfast finishing at 10am on a weekend and Bank Holiday Monday. In fact at 9.50am we were told we couldn't sit where we wanted and to hurry up as they will removing the hot food.
The receptionist on Saturdays check in was very friendly and professional.
Stayed in May 2024
Reviewed: 28 May 2024
Neil
United KingdomWonky loo seat!
Location and pool
Stayed in May 2024
Reviewed: 27 May 2024
Sam
United KingdomThe quality of the breakfast items could have been better. The bread seemed very basic and the layout of the buffet was very amateurish in presentation. We were in room 405 and it was very warm. The downside of no air conditioning. The decor did look tired.
We liked the location of the Grand - right on the seafront with sea view The bedroom size was good We liked the Compass Bar, sun terrace and the outside pool looked good.
Stayed in May 2024
Reviewed: 26 May 2024
Suzanne
United KingdomVery noisy hotel. Putting children to bed at 9.30pm which I think is late but music was still playing very loud and could be clearly heard in our room. Went on until midnight. Not good when you want to go to sleep. My husband felt water being dripped on him in bed during the night, there was a leak in the ceiling which must have been coming from bathroom above. Water marks on the ceilings so hotel must already know about this. Breakfast menu could have more choice - maybe offer scrambled eggs, and pancakes etc. it would be nice to order a breakfast rather then help yourself from a buffet. Service at the bar was very very slow.
Great location. Helpful staff. Secure parking Nice swimming pool.
Stayed in May 2024
Reviewed: 25 May 2024
Niyazi
United KingdomThe car park spaces were way too small. Breakfast was well below standard and not recommended. Our room did not have air conditioning. The windows were dirty, and one of the double glazing units was full of water.
The location and see views were lovely.
Stayed in May 2024
Reviewed: 24 May 2024
Gareth
United KingdomCan't say we disliked anything - if we've really got to be picky then maybe the table service at the evening meals need to be 'tightened' - but if you 'go with the flow' like we did -you'll enjoy the experience!
Having stayed at The Grand at various times pre Covid and now returning for a weeks stay - it was good. There are things which could be better but honestly you are here to enjoy, so dot fall into the 'moaning Minnie's trap' and spoil your holiday!! The Balcony room on the 3rd Floor was brilliant and all the staff are helpful and friendly.
Stayed in May 2024
Reviewed: 24 May 2024
Derek
United KingdomI injured my hand very badly, (split my knuckle open, lots of blood) holding the outside room door handle whilst closing the door. The door forced closed trapping my hand against the outside door frame. Reported this to reception who gave me plasters and had the door was readjusted by the maintenance man.
Excellent staff, and great food.
Stayed in April 2024
Reviewed: 24 May 2024
Sheila
IrelandBedroom too warm Updating needed
Great location Friendly staff Clean
Stayed in May 2024
Reviewed: 22 May 2024
Frederick
United KingdomThe Bar!! Every time we went to the Bar the beer was off and only bottle beer was available.
The location
Stayed in May 2024
Reviewed: 21 May 2024
Karina
AustraliaThe property was run down, needed maintenance.
The location.
Stayed in May 2024
Reviewed: 19 May 2024
Rita
United KingdomRoom not clean floor not hovered.Poor paint finish.
Location excellent. Breakfast was cool not much choice for vegetarian. Difficult to find staff to help.
Stayed in May 2024
Reviewed: 18 May 2024
Simon
United KingdomThe only thing that springs to mind, although more of a niggle than a dislike, is that if you are on the 1st floor and central to the hotel, the "sea view" that you get also has the roof of the compass bar. That said it is a sea view and you can see across the bay to the harbour and the town.
The hotel is in a nice location and only a short walk in to town. There is plenty of parking available. Torquay railway station is right across the road. Whilst the hotel fits in with expectations of a period hotel in Torquay, the room that we had was a little dated in terms of decor. Our room was however, clean, tidy and comfortable. The compass bar was nice and we had afternoon tea whilst there along with drinks in the evening. All staff were polite and professional, afternoon tea was lovely and there was a wide range of drinks available. There was a wide range of options for breakfast including some vegetarian options on top of the usual cereal, toast, hot breakfast, fruit and pastries.
Stayed in May 2024
Reviewed: 18 May 2024
Susan
United KingdomMy breakfast, from the buffet, was stone cold. I ate it as I was in a hurry, but found out later that there had been an electrical fault. Subsequent guests were given freshly cooked breakfasts.
The room was clean and the bed very comfortable. The bathroom, which was modern and up to date, was spoiled by the black mould at the base of the shower screen.
Stayed in May 2024
Reviewed: 17 May 2024
Robert
United KingdomNo question
Good food choice and great swimming pools.
Stayed in May 2024
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