Reviews of Mercure London Paddington Hotel 4 stars
144 Praed St, Paddington, Westminster Borough, London, W2 1HU, United Kingdom
#888 of 1,012 hotels in London
Guests' ChoiceReview score
Based on 2223 hotel reviews
6.5Score breakdown
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Cleanliness
7.2
-
Comfort
7.3
-
Location
8.8
-
Facilities
6.6
-
Staff
7.7
-
Value for money
6.4
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Free WiFi
7.9
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Reviewed: 4 June 2024
Vicky
United Kingdom31 reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 1 night
The Air conditioning was not working correctly, meaning that we needed to open the window for some ventilation but there was lots or road noise from the road below
Proximity to London Paddington was excellent
Stayed in April 2024
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Reviewed: 31 May 2024
Patrick
Ireland7 reviews8.0“Great location, lovely breakfast and friendly staff”- • Leisure trip
- • Family with young children
- • Executive King Room with Sofa Bed
- • Stayed 4 nights
- • Submitted via mobile
Small
Location. Breakfast and staff
Stayed in May 2024
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Reviewed: 30 May 2024
Julie
Australia23 reviews6.0“Poor Service”- • Leisure trip
- • Group
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Check in 2pm but 2nd room booked was not ready until 7pm. I asked for breakfast to be added to compensate which they agreed. Breakfast in the adjoining restaurant was inedible.
Close to Paddington station Clean and Clean quiet
Stayed in May 2024
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Reviewed: 28 May 2024
Diana
Australia20 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 6 nights
- • Submitted via mobile
The height of the bath that I had to climb into to have a shower. I am 152 cm tall and 70 so it was a challenge
Closeyo Paddington train station and eating places and plenty of buses
Stayed in May 2024
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Reviewed: 26 May 2024
Graham
United Kingdom27 reviews1 helpful vote7.0“For London prices, I suppose ok”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The room very small. Blinds were broken in the room.
Location was perfect for us.
Stayed in April 2024
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Reviewed: 20 May 2024
Hakan_e
Turkey51 reviews2 helpful votes5.0Passable- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
The room was not a room, actually. It is something like a cabinet which even no space to open your luggage. It is ok for 1 night stay.
good location
Stayed in March 2024
-
Reviewed: 20 May 2024
Suzanne
Australia63 reviews9 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
small size of room
location for getting around
Stayed in March 2024
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Reviewed: 16 May 2024
Nanon
Thailand1 review8.0“It's good view. good location. very good service.”- • Leisure trip
- • People with friends
- • Small Double Room
- • Stayed 1 night
- • Submitted via mobile
The room is quietly narrow. and the telephone can't use.
quietly like, because of near the importance place like train station. and have everything convenience.
Stayed in March 2024
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Reviewed: 13 May 2024
Vernon
United Kingdom41 reviews2 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
The room was very small and the bathroom was even smaller!
Clean and good staff
Stayed in May 2024
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Reviewed: 9 May 2024
Dr
India38 reviews4 helpful votes8.0“It is still value for money”- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Very small rooms … too cramped
Location and staff
Stayed in April 2024
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Reviewed: 8 May 2024
Lourdes
United Kingdom33 reviews1 helpful vote6.0“Great location, lovely staff shame about the room”- • Leisure trip
- • Family with young children
- • Small Double Room
- • Stayed 1 night
- • Submitted via mobile
Rooms they need a good paint, they need to spend money on the window shutters are old. I stayed in a very very small room(felt I was inside box) for one night is OK but considering the location don't expect wow factor. They definitely need to update the rooms.
Location great,the staff are really nice very helpful
Stayed in May 2024
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Reviewed: 6 May 2024
Lisa
Australia11 reviews8.0“Enjoyable”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
The Bathroom was way too small. The shower was hard to work out and sprayed the toilet when it was on. The toilet so close to the wall you bumped your head on the towel rail when you stood up!! This was the only thing that we could complain about.
The location of the hotel and the comfort of the beds. The staff were very friendly. Proximity to Paddington station was perfect. The cleanliness of the room and the hotel were good too. The doorman very friendly
Stayed in April 2024
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Reviewed: 1 May 2024
Scott
Australia9 reviews8.0Very good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
No breakfast
Good location right next to Paddington station. Room was comfortable although quite small.
Stayed in April 2024
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Reviewed: 27 April 2024
Graham
Philippines46 reviews17 helpful votes8.0“Excellent location, room size and value next to Paddington Station”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
Room was an internal room, so no outside window (just an inner light well). For me this is quite disconcerting. The breakfast is in a restaurant chain next door so I decided to skip this to do my own thing. The lift as usual in London is very small and juddery.
My second stay at this hotel and it represents superb value and great location, right next door to Paddington Station. The room was more than comfortable - huge for London really. The hotel gives thoughtful little touches such as complimentary chocolates and drinks in the room. Overall excellent value and stay. Thanks once again.
Stayed in March 2024
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Reviewed: 25 April 2024
Georgina
Australia28 reviews3 helpful votes7.0“Great staff and great location. Room a little dated and requiring renovation for the price point”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The room felt cramped and the toilet felt like it was meant for a primary school.
Location. Staff were super helpful
Stayed in April 2024
-
Reviewed: 21 April 2024
Jane
United Kingdom125 reviews10 helpful votes8.0“Splendid stay, in a convenient location”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Excellent customer service
Stayed in April 2024
-
Reviewed: 20 April 2024
Corey
Australia3 reviews8.0“Great location. Staff were very nice and helpful. Room was very small however clean.”- • Leisure trip
- • Couple
- • Small Double Room
- • Stayed 2 nights
- • Submitted via mobile
The room was very small
Staff were so accommodating!
Stayed in March 2024
-
Reviewed: 19 April 2024
Mauro
Brazil9 reviews1 helpful vote6.0“Hotel with great potential. Staff needs a little more emphaty and readiness to customers' requests”- • Business trip
- • Solo traveller
- • Small Double Room
- • Stayed 13 nights
Maintenance needs improvement. It took two days for fixing the shower door. The air conditioned broke on my second day of stay and it wasn't fixed. They haven't change me for another room, but they arranged a fan, which took two days to get it. I could see that there was a communication issue between the staff and the management.
The location is very convenient and gives lots of alternatives for food & drinks, as well as to move around. Breakfast is good, but I would suggest adding a coulple of different fruits instead of banana, orange and apple, e.g, pineaple and peach, and some natural juices. I would like to praise the receptionist Paris, always attentive and polite.
Stayed in March 2024
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Reviewed: 18 April 2024
Linda
Australia5 reviews7.0“Short stay after long flight. Had a very comfortable night.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Friendly
Location to station
Stayed in March 2024
-
Reviewed: 11 April 2024
Mei
Singapore9 reviews3 helpful votes6.0“It was my 2nd time staying there and I don’t think I’ll go back there again because the service wasn’t great for the pri”- • Leisure trip
- • Family with young children
- • Executive King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Staff was not the friendliest and appear grouchy
Location was good
Stayed in March 2024
-
Reviewed: 11 April 2024
Antoni
United Kingdom26 reviews8.0“Enjoyable”- • Leisure trip
- • Solo traveller
- • Executive King Room
- • Stayed 1 night
- • Submitted via mobile
Small bar area, old lift
Location
Stayed in April 2024
-
Reviewed: 11 April 2024
Kathryn
Australia22 reviews4 helpful votes7.0“Good overnight hotel with easy access for Heathrow express train.”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 1 night
- • Submitted via mobile
Air conditioning was not working. Stairs at the street entrance.
Close proximity to Paddington Station. Large/ king bed was comfortable.
Stayed in April 2024
-
Reviewed: 9 April 2024
Steve
United Kingdom18 reviews1 helpful vote8.0“Rail Strike Rescue”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
The room was a bit small, not too bad for 1 night but wouldn't have wanted to be there longer. No room to lay your case out and unpack.
We booked a Friday night at very short notice due to rail strikes taking place in April 2024. Right next to Paddington and not too noisy considering the location and the Tube running. A great starting point if you are arriving in London for the first time from a long journey, want to touch down and recharge. Very pleasant Front of House and Reception staff. Frankie & Benny's for Breakfast - if you want a fry up and nothing too special, it's good vfm and the staff were very engaging.
Stayed in April 2024
-
Reviewed: 29 March 2024
Emma
Sweden7 reviews7.0Good- • Leisure trip
- • People with friends
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Small rooms
Close to station
Stayed in January 2024
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