Little bit outdated but no issues.

Easy parking, friendly staff

Stayed in June 2024

The only real downside was that the bar area closed at 11 o’clock at night. We had been out for a meal with family on one evening and then out to the theatre on the next and by the time we got back it would’ve been very nice to have had a nightcap, but unfortunately on both evenings the bar had closed at 11.

The staff were lovely they could not have been more helpful and welcoming. The rooms were spacious and clean reception area was very nice.

Stayed in June 2024

Breakfast spread is very small

Stayed in June 2024

No water bottles kept and no mini bar!

Room was good. very spacious.

Stayed in May 2024

Some of the staff didn’t seem to understand nor speak English very well, and the level of service and hygiene levels varied very much in the lobby restaurant. An example: One evening I ordered a cola for my child, and received a nice glass with it, ice and lemon too. This is what I would expect. Another day came and ordered the same… they would bring in a bottle without a glass. When I requested a glass, I received a really small one and no ice, no lemon. I went to ask for them, so the waiter took the glass, put the ice in the glass, and started to slice a lemon with a seemingly dull knife. The lemon spread out all over his cutting board, so he couldn’t grab the slices with tweezers so he took them to a plate with his bare hands and handed over the plate to me. Maintaining a decent hygiene level would be a prerequisite, and not touching anything with their bare hands that is going to be consumed by a guest.

A nice hotel in a quiet area, still very easily accessible by public transportation. A really short walk to underground stations and even shorter to buses. Good breakfast and the afternoon tea is worth an extra mention!

Stayed in June 2024

breakfast

gym

Stayed in June 2024

the room size is small

Stayed in June 2024

Nothing

It was conveniently situated also it was a nice building

Stayed in June 2024

Insufficient lighting in room, making it quite dark.. only had two ceiling lights, and bedside lamps that were not all that effective. There are no lights over the mirror in the bathroom. Loose tiles on the bathroom floor.

Location was great. Very quiet neighbourhood but close to underground station, making the city within easy reach. Staff were friendly, efficient, and helpful. Food was great. Room was comfortable, and spacious enough considering the amount of luggage we had!

Stayed in May 2024

Room was noisy - subway very near and loud every 5 minutes, and could hear the people walking in the room just above us. It didn’t make for a great night sleep. The breakfast buffet was average.

Nice, clean, large room, friendly staff.

Stayed in June 2024

The size of the room is a bit smaller than we expected, and the pictures on the website. There is no rack for putting shampoo and body wash in the shower. We had to leave them on the floor which is not very hygiene. It seems the hotel management lacks of attention to details. The breakfast area is bit small and people can be on top of each other to get food during busy times. Only one lift for the whole hotel, it takes a while for getting up and down. We just used the stairs instead.

Clean room, comfortable bed, great location, helpful staff.

Stayed in May 2024

Very expensive dining in the hotel.

Very courteous staff. Well kept structure.

Stayed in May 2024

It was further from a tube station than I expected.

It's a nice, comfortable hotel with friendly, helpful staff. Could have had a little more variety for breakfast but it was still nice. Room was clean with lots of storage space. Bathroom was nice.

Stayed in June 2024

Breakfast room could have been bigger. Long wait to find the seats

Stayed in May 2024

12 minute walk to Queensway tube station.

Friendly staff. Spacious room. Comfortable bed. Nice area.

Stayed in May 2024

The bathroom door was really hard to open and close, but it would not deter me from staying at this hotel again.

I loved the location and everything around it, Hyde park is just around the corner, as well as the hop on, hop off bus station. There are convenience stores, coffee shops, restaurants all within a 2 minute walk from the hotel.

Stayed in May 2024

The price could be lower to be fair on the breakfast. Also afternoon tea was by fair overpriced and also the rooms need to come down in price

Location was good

Stayed in May 2024

Room nice and clean, but could be a bit bigger when 2 people travelling with large suitcases. Not a lot of room to leave 2 suitcases open in room.

Modern feel of entry to hotel. Restaurant modern with natural light and buffet breakfast very good. Quiet location in a side street... good that it is close to Kensington Park to walk off jet lag from long flight. Bed and pillows comfy, which is the main thing.

Stayed in May 2024

Room could have been cleaner

Location, breakfast

Stayed in May 2024

Rooms could do with a refurb. Water in bathroom was inconsistent. As a solo traveller I did feel overlooked at times in favour of larger groups and sometimes as an inconvenience to some staff. Noise ingress from closing doors was excessive. This was more to do with the function of the door (I.e. they could not be closed quietly).

Property location was well situated. Room was large and clean. On site restaurant had a good menu and was reasonably priced.

Stayed in May 2024

*Only slight disappointment was breakfast buffet in terms of choice/quality.

Friendly staff, *food & beverage, ambience, spacious guestroom, close to Hyde Park, quiet road, overall location.

Stayed in May 2024

Location & facilities weee great. We were also upgraded for free.

Stayed in May 2024

The tube train ran until late at night, and rumbled past the hotel, but it was a minor problem and out of control of the hotel.

The location was perfect, lots of shops and restaurants close by and easy to get everywhere. The room was spacious, and clean. We were given clean towels each day. The breakfast was really great - loads of choice and plenty of food.

Stayed in May 2024

Access to WIFI in the room has been very frustrating (room 017). Also, as the room is next to the terrace, guests using the terrace smoked and can smell the smoke in the room.

Friendly staff, especially the breakfast team. Good housekeeping. Clean room.

Stayed in May 2024