Not many time slots for kids to use pool

Good base for Disneyland, clean, good breakfast

Stayed in June 2024

The aircon in the room 212 wasn't working ! Dissapointing to pay a lot of money and to stay witout the aircon!

Location, brakefast, sauna, pool.

Stayed in June 2024

We stayed in a duplex bedroom and it needs more lighting

Very good for families, near Disneyland and pool is lovely. We also played bowling every night and had dinner in the restaurant. All staff members were very friendly. It has a relaxed atmosphere.

Stayed in June 2024

Adults should be aware that the sofa beds are very uncomfortable. The main double bed was excellent but the mattress and springs on the sofa bed were thin and worn and resulted in a very lumpy and uncomfortable mattress. We paid for breakfast for the 3 days we stayed but were confronted by the hotel staff at the entrance to the restaurant who accused us of not having paid. This happened 3 days in a row! Each time they of course discovered that we had paid. On the third day my wife and children were denied entry to the restaurant for 15 mins as the staff again accused them of not having paid. Only after I instructed them to consult with the front desk did they realise their mistake. The behaviour of the staff was unprofessional, to put it mildly. If their system for checking whether or not guests have paid for breakfast is flawed then they need only quickly check with the front desk but instead they denied entry to the restaurant. This left an unpleasant memory of what was otherwise a very nice hotel. I brought this issue to the attention of the front desk staff who were apologetic but simply blamed the kitchen staff. Disappointing.

Nice pool. Good main bed. fairly convenient location.

Stayed in June 2024

I was given a stained duvet cover with fluid on it .

Location

Stayed in June 2024

nothing

Great location and room was clean and good size. Really good facilities, with pool, gym, restaurant and bowling arcade!

Stayed in May 2024

The room was quite basic and not reflective of the style of the common areas

Location for Disneyland Paris

Stayed in June 2024

I was a little sad when it was time to check out , i miss this hotel already All the people working in this hotel are amazing,

Everything in this hotel is spot on Thank you for the hospitality The receptionist Hadji was just great Keep up the good work

Stayed in May 2024

Price

Swimming pool, welcome letter from Mickey Mouse, bed, parking

Stayed in May 2024

Breakfast was good. nice clean area

Stayed in May 2024

We booked this hotel because we came to Disneyland for 2 days, and in the reviews I read there was a shuttle bus to Disney. However on the reception they assured us the hotel did not have a shuttle. Therefore we had to take a taxi (approx 12-15 mins drive to Disneyland parks). Also, there is no room service in terms of food - so you can not order food to the room. If you are tired and want to eat in the room - the only way is to call the Italian restaurant nearby and order take away. But then you need to walk there and get your food.

We had interconnecting rooms on the first floor, they were nice, modern and clean. The bed was comfortable, coffee was good. Breakfast was fine - you get everything you need, maybe a bit more variety of hot dishes (like an omelet for example) would be a nice addition. The SPA and swimming pool area was also nice and clean, however children are allowed only between 7-10 am and 5-7 pm in the evening. Additional hour in the afternoon for children would be nice. There is a nice Italian restaurant nearby and bowling, so there is always something to do.

Stayed in May 2024

I ordered a chocolate cake for the room and it wasn’t chocolate, it was some orange fruit cake

Breakfast was great, staff were lovely and very helpful

Stayed in May 2024

Well we didn’t get to see or use all the facilities but the bits we did use were good. However we found lots of ants in our room near our bed

It was lovely and nice rooms

Stayed in May 2024

Chromecast didnt work

Spa

Stayed in May 2024

Our room was not equally well decorated to the common areas of the hotel.

Beautiful lobby and common areas. The entire hotel is very clean and staff is always maintaining high standards. Location: Easy to take Uber to Disneyland or Uber to the train station where you can get the train to Disneyland (slightly cheaper option).

Stayed in May 2024

It is expensive

Staff relations

Stayed in May 2024

Just a slight irritation, I booked the hotel because I read that there is a shuttle to the train station, but apparently this is no longer offered. The hotel is about 20 minutes walk from the station but you would have to cross a highway. So we used Uber to go to the train station~ about 12 -13 EU per trip. Uber to disneyland is also less than 20 EU. So it was still okay. Paris Central is about 45 to 1 hr away

The hotel room is nice and roomy for 3. The breakfast spread is superb. There is a pool and sauna nearby, also a supermarket/gas station about 5 minutes walk from the hotel.

Stayed in May 2024

Little amount of outlets Chromecast didn’t work on day 2

Very friendly people, very comfy rooms!

Stayed in May 2024

There are absolutely no activities for kids. There are wierd rules about the timings of the swimming pool for children. Children can only swim from 7-10AM than 5-7PM. Other times the swimming pool is only for adults. If you plan to just relax in the hotel with a child than you have nothing to do between 10AM-5PM. Breakfast was complete chaos. There was too much crowd so just to get plates & cups we always had to wait for 10minutes. Even the breakfast buffet was not refilled on time, lot of waiting time.

The location is perfect. Just 15mins drive to Disneyland & 10mins drive to the city center, also lot of restaurants & supermarket within walking distance. Staff was quite friendly & the rooms were comfortable.

Stayed in May 2024

The room was decent size, not exceptionally clean as there were stains on the curtains and carpet.

The hall, garden space and bar is really modern, spacious, and clean. Also nearby entertainment with bowling and restaurant was nice. Breakfast was well assorted, but on busy time the staff seemed to struggle to keep up with the pace of replacing items. The pool was a bit disappointing as very crowded and not enough hanger or sunbeds to leave your towel.

Stayed in May 2024

We had a 3BR suite and have 2 showers and only 1 toilet. Its a bit hassle knocking to one room to use the toilet

Customer service

Stayed in May 2024

Room could have been bit better. Breakfast was great, pool was awesome!

Stayed in April 2024

The shuttle to Disneyland operates during peak season and not available when we were there on early May weekend. And breakfast is a bit on higher end.

It is very convenient for visiting Disneyland, many good bakery options nearby.

Stayed in May 2024

The family rooms are very outdated and need renovation. The breakfast area although nice, the food is mediocre.

Great location near Disneyland and Valais Village shops, large rooms, spa, bowling

Stayed in May 2024