Reviews of Val Du Charron Wine & Leisure Estate 4 stars
Farm 256 Groenberg , Bovlei Road, 7655 Wellington, South Africa
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Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe views are lovely
We'd been to Val Du Charron a couple of years ago, and our experience was great, the views divine, the restaurant and spa did not disappoint, which is why when friends picked Wellington for their wedding, I booked Val Du Charron immediately. We were sadly disappointed this visit. Our booking was made a year in advance, and we were not informed until the day before that there would be construction at the hotel. This normally would not phase me if provided time to prepare as we have a newborn with us. Upon arrival, we were met by Si, who was lovely and showed us to our rooms (booked 2 as we had my mum traveling with us). Our rooms were sadly filthy. There were cobwebs, spiders, cockroaches, and millipedes enjoying our lodgings with us. The curtains had not been aired or cleaned as they were glued together by insect activity. The beds, however, were clean, and so we decided to deal as we'd mostly just be sleeping there anyway. During bathtime, the shower started to fill up with sewage in our room and my mums. I reported this immediately to Si, who did come by to check it out and also find us an open family room for the night as it was rather late in the evening to do anything about the plumbing. I'm in two minds about this part of the experience because while the room was new, clean, spacious and lovely, there was no bath in the bathroom that had sufficient space for a bath-shower combo. Families need to bathe children, so this is a very poor design. Also, the tiles used for the shower floor were backsplash tiles, which are glossy and, therefore, slippery - also a poor design choice. I'm hoping the new apartments being built are better designed than this as it's a hazard. We were sad the restaurant was closed for the renovation, but were excited to hear we would have breakfast in our rooms. The breakfast for this type of establishment was disappointing, to say the least.
Dear Mischa, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re truly sorry to hear that your return visit did not meet the high expectations set by your previous experience. First and foremost, we sincerely apologize for not informing you earlier about the ongoing construction. We completely understand how crucial clear communication is, especially when traveling with a newborn, and regret any stress this caused you and your family. We’re grateful for your kind words about Si – we’ll be sure to pass on your compliments. That said, we are very sorry to hear about the condition of the rooms on arrival. This is certainly not in keeping with our standards, and we have already addressed the matter with our housekeeping and maintenance teams to ensure immediate corrective action is taken. Hygiene and comfort are non-negotiable for us, and we deeply regret that we fell short in this instance. Regarding the plumbing issue, while we’re glad an alternative was made available quickly, we take your design feedback very seriously. Guest safety and practicality – especially for families – is top of mind as we finalize the new units. Your observations about tile choice and the absence of a bathtub in the family suite have been shared with our design team. We also acknowledge your comments about the breakfast offering. While in-room service was introduced as a temporary measure during renovations, your feedback will help us improve both quality and presentation going forward. We value your loyalty to Val du Charron and are deeply disappointed that this visit didn’t reflect the experience you expected or deserved. Once our renovations are complete, we would love the opportunity to welcome you back and provide the kind of stay you originally enjoyed with us – restful, beautiful, and truly memorable. Warm regards,
Dear Mischa, Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re truly sorry to hear that your return visit did not meet the high expectations set by your previous experience. First and fo… Show more
Reviewed: 4 June 2025 · Stayed in March 2025
Verified reviewReviewed: 22 May 2025 · Stayed in April 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewLocation and views.
One small bottle of sparkling water for two adults staying two nights. No breakfast on second day and no option to order it. No milk. Two smoke alarms in room, one of them emitting a bright flash every minute throughout the night. Challenge owner/manager to sleep in Room 11 with that ridiculous device.
Dear Dalene, Thank you for taking the time to share your experience. We’re glad you enjoyed the beautiful location and views, but we’re truly sorry to hear that the rest of your stay did not meet expectations. Your feedback regarding the amenities in the room, the absence of breakfast on the second day, and the disturbance caused by the smoke alarm is deeply appreciated. These concerns are valid, and we sincerely apologise for the inconvenience caused. We are currently reviewing the issues raised — especially the lighting from the smoke detector in Room 11 — and will take immediate steps to address them. We also regret that clear communication regarding breakfast and room provisions was lacking. Our aim is always to provide a comfortable and seamless experience, and it’s clear we fell short in this instance. Thank you again for your honest review. We hope to have the opportunity to restore your faith in Val du Charron in the future. Kind regards,
Dear Dalene, Thank you for taking the time to share your experience. We’re glad you enjoyed the beautiful location and views, but we’re truly sorry to hear that the rest of your stay did not meet expectations. Your feedback regarding the am… Show more
Reviewed: 24 April 2025 · Stayed in March 2025
Verified reviewGreat host went out of her way togive me an evening meal as I could not get back to the hotel in time.many thanks. fantastic view from the balcony in the room I stayed in.
Good bfast buffet slection with quality ingredients, unable to supply a fried egg 5* ?
Dear Robson, Thank you so much for your thoughtful review! We're delighted to hear that you enjoyed your stay with us — from the beautiful views to the breakfast buffet, and especially the service from our team. It’s always a pleasure to go the extra mile for our guests, and your kind words will be shared with the host who assisted you. We’re sorry we weren’t able to provide a fried egg during your breakfast — your feedback is noted, and we’ll look into how we can improve on that in future. We truly appreciate your support and hope to welcome you back to Val du Charron soon Warm regards,
Dear Robson, Thank you so much for your thoughtful review! We're delighted to hear that you enjoyed your stay with us — from the beautiful views to the breakfast buffet, and especially the service from our team. It’s always a pleasure t… Show more
Reviewed: 21 April 2025 · Stayed in March 2025
Verified reviewReviewed: 18 March 2025 · Stayed in March 2025
Verified reviewI left some things, and the next day they reported that they hadn't found anything, so I assume the employees took it for themselves.
Dear Sergei, Thank you for your feedback. We’re very sorry to hear about your experience and that you left with this impression. Please be assured that we take matters like this very seriously. Our team follows strict protocols when handling lost property, and any items found are logged and securely stored. We regret that nothing was found during the search and understand how frustrating this must be. If there's any further detail you can provide to assist us in revisiting the matter, please feel free to reach out directly to our management team. We value your trust and hope to have the opportunity to welcome you back for a more positive experience in the future. Kind regards,
Dear Sergei, Thank you for your feedback. We’re very sorry to hear about your experience and that you left with this impression. Please be assured that we take matters like this very seriously. Our team follows strict protocols when handlin… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewView, staff and main meal.
Terrible mattress, no aircon, no mosquito repellant, we had to abandon the stay at 12:30 am. Not a good experience at all
Dear Cornelius Bezuidenhout, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations, and we regret any discomfort you encountered during your stay. While we’re pleased that you enjoyed the views, our staff, and your main meal, we sincerely apologize for the issues you faced with the mattress, temperature control, and mosquito situation. Your comments are invaluable to us, and we will certainly take them into account as we work to improve our guest experience. We would love the opportunity to welcome you back in the future and provide the exceptional stay that so many of our guests enjoy. Best regards,
Dear Cornelius Bezuidenhout, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations, and we regret any discomfort you encountered during your stay. While we’re pleased … Show more
Reviewed: 9 March 2025 · Stayed in February 2025
Verified reviewReviewed: 4 March 2025 · Stayed in March 2025
Verified reviewThe views are breathtaking
I was disappointed by the pool.
Dear Joanna, Thank you for your feedback! We're delighted that you enjoyed the breathtaking views at Val du Charron. We're sorry to hear that the pool did not meet your expectations. We truly appreciate your input and will take it into consideration as we continuously strive to enhance our guest experience. We hope to welcome you back for another visit and the opportunity to exceed your expectations. Best regards,
Dear Joanna, Thank you for your feedback! We're delighted that you enjoyed the breathtaking views at Val du Charron. We're sorry to hear that the pool did not meet your expectations. We truly appreciate your input and will take it i… Show more
Reviewed: 2 March 2025 · Stayed in March 2025
Verified reviewEverything about this place is absolutely amazing. The place, the service, the ambiance. Truly breathtaking 😍
Everything was good
Dear Josie, Thank you for your amazing review! We’re absolutely thrilled to hear that you loved everything about your experience at Val du Charron—from the service to the ambiance. Creating a breathtaking experience for our guests is what we strive for, and your kind words mean the world to us. Kind regards,
Dear Josie, Thank you for your amazing review! We’re absolutely thrilled to hear that you loved everything about your experience at Val du Charron—from the service to the ambiance. Creating a breathtaking experience for our guests is what w… Show more
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewThe view
Rooms do need some update and better book in communication
Dear Johann de Clerk, Thank you for sharing your feedback! We’re delighted that you enjoyed the beautiful views at Val du Charron. We appreciate your comments regarding the rooms and booking communication. Your feedback is valuable, and we will be looking into ways to improve both aspects to enhance our guests’ experience. We hope to welcome you back in the future for an even better stay! Best regards,
Dear Johann de Clerk, Thank you for sharing your feedback! We’re delighted that you enjoyed the beautiful views at Val du Charron. We appreciate your comments regarding the rooms and booking communication. Your feedback is valuable, and we … Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewlocation is great,peacefull!!Like the choice of two restaurants on premises,one informal,one more formal.Food was great.
The place needs some TLC!swimming pool was dirty,deckchair was broken.LOTS of flies in dining room,LOTS of mosquitos!!!Room was not ready on time,they moved us-felt like a downgrade!Matress needs replacement,very old&hard!Did not like the dirt road to Hotel...see they busy paving it?Staff are friendly,but things do not get done as promised...maybe they need little training?
Dear Sterrie, Thank you for sharing your feedback. We’re delighted that you enjoyed the peaceful location, stunning mountain backdrop, and the variety of dining options at Val du Charron. Your comments on areas needing improvement are truly appreciated, and we sincerely apologize for any inconveniences you experienced. We are actively working on upgrades, including the paving of the road, and will address maintenance concerns such as the pool and deckchairs. Your feedback on housekeeping and service is valuable, and we will focus on further staff training to ensure a more seamless experience. We appreciate your honesty and hope to welcome you back in the future to experience the improvements firsthand. Kind regards,
Dear Sterrie, Thank you for sharing your feedback. We’re delighted that you enjoyed the peaceful location, stunning mountain backdrop, and the variety of dining options at Val du Charron. Your comments on areas needing improvement are truly… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewGreat energy
The steakhouse is not good , the Filet steak have a lot of fat and not good selection for side dishes
Dear Shai, Thank you for your feedback. We’re delighted that you enjoyed the energy and atmosphere at Val du Charron, but we’re sorry to hear that your experience at the steakhouse fell short of expectations. We sincerely apologize that the fillet steak did not meet our usual high standards. Fillet is typically a lean cut, so we will immediately address this with our kitchen team to ensure consistency and quality. Additionally, we appreciate your comments about the side dish selection and will review our menu to explore more appealing options. Your feedback is invaluable in helping us improve, and we hope you’ll give us another opportunity to impress you on your next visit. Warm regard
Dear Shai, Thank you for your feedback. We’re delighted that you enjoyed the energy and atmosphere at Val du Charron, but we’re sorry to hear that your experience at the steakhouse fell short of expectations. We sincerely apologize that the… Show more
Reviewed: 10 February 2025 · Stayed in January 2025
Verified reviewNicely located for our visit
Room was not cleaned properly. Dead squashed mozzies. Aircon did not work all afternoon on arrival. Generally the entire facility requires a bit of TLC and attention to detail
Dear Craig, Thank you for sharing your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. Your comments are important to us, and we regret that we fell short in providing you with the high standards we strive for. We sincerely apologize for the cleanliness issues you experienced and will address this with our housekeeping team to ensure more thorough room checks. Additionally, we are investigating the air conditioning issue to prevent future discomfort for our guests. We appreciate your observation regarding the need for some TLC and attention to detail. Continuous improvement is a priority for us, and your input highlights areas where we can focus our efforts. Thank you once again for your valuable feedback. Warm regards,
Dear Craig, Thank you for sharing your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. Your comments are important to us, and we regret that we fell short in providing you with the high standards w… Show more
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewBeautiful location, friendly and helpful staff and good facilities.
Terrible room!! We booked a Superior King room - definitely not superior?? It looks like a doctor's waiting room - cold and old, sad decor. We could not close the curtains, as they use a curtain rail with plastic hooks - some missing and gaps at the top. My husband had to get on a chair to fix it. Dirty floor and rug. Lots of mosquitos, but no spray in the room. We could not drink the tap water, as they had a problem with their water and charged us for additional water. Not a bench at the end of the bed - where to put the blanket and cushions - on the floor? Bathroom does not have a shelf or any space to put toiletries.
Dear Mariette, Thank you for sharing your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. Your comments are very concerning, as providing our guests with a comfortable and enjoyable experience is our top priority. We sincerely apologize for the issues you encountered with the room, including the décor, curtains, and cleanliness. This certainly does not reflect our usual standards, and we will address these matters with our housekeeping and maintenance teams immediately. We value your suggestions about the room’s amenities, such as a bench and bathroom shelving, and will explore improvements to enhance our guests’ comfort. We deeply regret that your experience was not up to standard and would be grateful for the opportunity to welcome you back and restore your confidence in us. Please reach out to our management team directly if you wish to discuss this further. Thank you for your valuable feedback. Kind regards,
Dear Mariette, Thank you for sharing your feedback. We are truly sorry to hear that your recent stay did not meet your expectations. Your comments are very concerning, as providing our guests with a comfortable and enjoyable experience is o… Show more
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewThe location, the friendliness of the staff members and amazing views of the Groenberg mountains
Dear Morris, Thank you for your heartfelt review! We’re delighted to hear that your time at Val du Charron felt like a perfect retreat. It’s wonderful to know that you enjoyed the stunning views of the Groenberg mountains, the beauty of nature, and the warmth of our team. We’re also thrilled that the good food and overall experience left a lasting impression on you. Your kind words inspire us to continue providing memorable stays for our guests. We look forward to welcoming you back soon! Warm regards,
Dear Morris, Thank you for your heartfelt review! We’re delighted to hear that your time at Val du Charron felt like a perfect retreat. It’s wonderful to know that you enjoyed the stunning views of the Groenberg mountains, the beauty of nat… Show more
Reviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in December 2024
Verified reviewStunning place, I want to go again. The views are out of this world
Dear Yonela, Thank you for your fantastic review! We’re so happy to hear that you had such an amazing time at Val du Charron and that the breathtaking views made your stay unforgettable. We can’t wait to welcome you back for another visit to our stunning estate. Your enthusiasm means the world to us! Warm regards,
Dear Yonela, Thank you for your fantastic review! We’re so happy to hear that you had such an amazing time at Val du Charron and that the breathtaking views made your stay unforgettable. We can’t wait to welcome you back for another visit t… Show more
Reviewed: 1 January 2025 · Stayed in January 2025
Verified reviewAmazing view! The fun double bunkbed in the room. The very friendly staff who fixed all our questions.
Dodgy road leading to the estate. One restaurant was closed. A lot of mosquitos in the room which can be easily prevented or a light as you find in many SA hotelrooms. No wine glasses in the room which seems strange for a wine estate. Not even a bottle of water in the room. Swimmingpool towels had to be picked up at reception, small thing to put it in the room.
Dear Hester, Thank you so much for your feedback and for highlighting the amazing views, fun double bunk bed, and our friendly staff! We're pleased to hear that the team was able to assist with your needs during your stay. We appreciate your comments about the road to the estate, and we will look into ways to improve this experience for future guests. We're also sorry to hear about the mosquitoes in your room—this is something we are working on improving, and we will ensure that preventative measures, like mosquito lights, are available to guests. Regarding the wine glasses, your point is well taken, and we will make sure that these are provided in the rooms as we strive to maintain the essence of being a wine estate. We also apologize for the lack of water in the room, and we’ll work on adding this as a standard. As for the pool towels, we will consider providing a more convenient system so that guests don’t need to visit the reception. Thank you again for sharing your experience. We value your input and hope to welcome you back in the future with a more seamless stay. Kind regards,
Dear Hester, Thank you so much for your feedback and for highlighting the amazing views, fun double bunk bed, and our friendly staff! We're pleased to hear that the team was able to assist with your needs during your stay. We appreciate… Show more