Reviews of 24 On Basil Boutique Luxury Hotel 4 stars
24b Basil Street, Randburg, 2194 Johannesburg, South Africa
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe facility looks beautiful, the surroundings and artifacts are just beautiful. The rooms are beautifully decorated and have all the basics that one requires. The staff was nice and friendly.
Breakfast didn't have much options. The TV in our room couldn't play because it wouldn't connect to the wifi.
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery friendly and professional staff. Ndaba and his team are super. Location is great, close to Highway but still very quiet at night. Safe place with proper gate control.
Water pressure was very low, showering was very difficult. For a "President Suite" you would expect higher maintenance level (i.e. loose fittings, blown light bulbs, cracks in the walls etc) and more clothes storage facilities.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClean facilities
Breakfast was bad
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewThe bed in the presidential suit is amazing! Literally felt as if I was melting into that bed, and I never wanted to wake up. Loved the heat level in the jacuzzi, too. Everything about this place was beautiful.
The breakfast was blend, stale bread, and cold. They really need to improve on their breakfast offering
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewI liked everything!!! From the friendly smiling staff at the entrance right to the reception area. I absolutely loved the pathway with the main feature the “the taxi” to the beautifully furnished interior decorations in the room and dining area.
Breakfast was egg, beacon and bread but just needed more options and variety of foods.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe staff is amazing, so welcoming and attentive. We also got to meet the owner of the place who gave us a bit of an insight about how the place came into being.
Nothing everything met our expectations and everything that didn’t we were told why it is so or it was resolved.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewFood no save it really I was happy
The view the place is very amazing re-accommodating
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe furniture looked good. Staff attitude was really terrible, disgusting if I could indicate, from entrance to the manager, Math who treated us like we were at boarding school.
Service really sucked. How do you tell your guests that's there's nothing you can do for them when they share a concern about water problems..... From what I now see in the other reviews, water was a challenge in 2024, and to date??????? How? Alternatives should be in place than to be rude to guests who have paid to shower but cannot get water?
Hi Noreen we completely don’t appreciate your disrespect behaviour no any human can stand how you treat others, you want to bring your friends as you please etc. We are a business with rules to protect both parties. No water was an areas problem that unfortunately we have no control over it and our municipality updated us every single step which we also passed that information to you during your stay. I’m the proudly owner of 24 On Basil I’m passionate and proud of the establishment, a lot of love and effort was poured to the property I definitely don’t allow you to disrespect me and my stuff members.
Hi Noreen we completely don’t appreciate your disrespect behaviour no any human can stand how you treat others, you want to bring your friends as you please etc. We are a business with rules to protect both parties. No water was an areas p… Show more
Reviewed: 16 August 2025 · Stayed in May 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewScenery
They were so rude from the guard at the gate to what ever the guy does there (NDABA) they were so unprofessional, we had to bath in buckets coz there was no water.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewCleanliness and peace
Location of the place. On your last day of your stay the staff rushes you too much more than one person will keep coming to rush while they see you’re already packing to leave. They need to work on that. You can’t make food as they don’t give you pots to Cook and stove is always switched off from the main socket. So You have to keep ordering food in and that’s the worst part about staying there. Power always goes off and on
Good day, thanks for booking with us Your booking is bed and breakfast however our units are equipped with stove only for long stay options (self catering) We don’t force guest to check out if thr room before time but it the if checking out time passes it’s our duty to inform you that as we need to clean the unit for another guest Thanks
Good day, thanks for booking with us Your booking is bed and breakfast however our units are equipped with stove only for long stay options (self catering) We don’t force guest to check out if thr room before time but it the if checking… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewWonderful service and stay. Everyone was friendly, welcoming, and accommodating.
Thank you so much for booking with us, can’t wait to host you again
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewLovely and friendly staff! Great Room! Great Service!
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewFeels like home away from home. The environment is very relaxing and rejuvenating. Very friendly and accommodating staff. I'll definitely be back
Good day thanks so much for booking with us We can’t wait to host you again
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI liked the space, cleanliness, bath and shower, comfortable bed, available facilities, such as bar, restaurant, and the service was outstanding. When you arrive, you receive a mobile phone with WhatsApp connected to the staff at the property. I thought this was a great idea as you can contact them on demand and even when you are out to prepare anything for you when you return for the day.
The only thing I did not enjoy was the lack of consumables such as personal care products (toothpaste, comb, earbud, toothbrush, slippers). For light travellers via airlines, complimentary consumables provided by the destination hotel/lodge can add value. Some guests do not pack consumables due to weight restrictions on airlines, meaning guests can add an extra pair of shoes or jeans to their luggage in place of a combined consumable total of 1kg. Reason being consumables can be complimentary.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewExcellent staff. Great location as it’s very close to my factory.
The room I stayed in could do with a darker blind.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified review