Reviews of The Whale's Tale Guesthouse

I could not access the property on arrival.

My daughter and I waited two hours to access this property. I called all numbers for the property, none of which work. I sent multiple messages on the app. Booking. com customer service could not get through to the manager/owner on their platforms. We eventually resorted to hooting at the gate and shouting down the driveway but still nothing. We had to find another place to stay at the last minute. Despite not staying at the Guesthouse, I was initially charged in full for my stay. After multiple messages and calls, I managed to track down Evellyn, who did not explain why I was not able to access the property, nor apologise for the extreme inconvenience but rather said that Jaco was responsible for the bookings and charges. I eventually spoke to Jaco, after a week of sending messages, and I acknowledge that he apologised for the inconvenience and refunded me, for which I am grateful. However, Jaco said Evellyn was at the Guesthouse when we arrived. I find the blame shifting and lack of accountability to guests as quite unprofessional. Due to this and the initial ordeal that my daughter and I endured, I cannot recommend this establishment.

Spacious, clean and comfortable room. Beautiful house with very nice furniture and beautiful ocean view. The most comfortable bed I have ever found! The staff is very nice and helpful. We liked the place that much, so we came back a second time!

Everything was perfect

ok

nothing

The interiors, staff and location

Nothing!

Comfortable home 🏡 the breakfast was great.. you feel like home

The receptionist woman wasn't very welcoming.. but the waiter woman was very nice.. no bath shoes

We really enjoyed their nice breakfast. I would definitely recommend this accommodation to anyone.

It would’ve been nice to get a room with a sea view 🤭

Staff were incredible.. Amazing vew Will definitely be back

Everthingvwas 💯

Nothing

Price

I am writing to express my profound disappointment regarding the level of housekeeping during our recent stay. We paid for two nights, and unfortunately, the second night was nothing short of unacceptable. Upon our return, we found that the bed had not been made properly, no cleaning had been performed, and essential amenities, such as water, were not replenished. This lack of attention to detail created a frustrating and unpleasant experience that overshadowed our stay. Additionally, on the first night, we encountered significant delays in gaining access to the property. We spent an extended period outside, waiting for the host to arrive. It was only after our second attempt and persistent honking that we were finally granted entry. This level of service is far below what we expected and deserves immediate attention. I hope to see improvements in the future to ensure that no other guests have to endure a similar experience.

The price.

I am writing to express my profound disappointment regarding the level of housekeeping during our recent stay. We paid for two nights, and unfortunately, the second night was nothing short of unacceptable. Upon our return, we found that the bed had not been made properly, no cleaning had been performed, and essential amenities, such as water, were not replenished. This lack of attention to detail created a frustrating and unpleasant experience that overshadowed our stay. Additionally, on the first night, we encountered significant delays in gaining access to the property. We spent an extended period outside, waiting for the host to arrive. It was only after our second attempt and persistent honking that we were finally granted entry. This level of service is far below what we expected and deserves immediate attention. I hope to see improvements in the future to ensure that no other guests have to endure a similar experience.

Wonderful decor and great service!

Nothing

The staff was amazing and the rooms is spacious. The breakfast was made with love.

Evelyn and her team made us feel at home! Great welcome and lovely breakfast. The place is decorated tastefully and the linen was amazing.

Our room was right next to the kitchen so it was a little noisy in the morning.

Location , comfort , finishes of the whole bnb , modern etc..

N/A

Very nice location, the house and the rooms are super nice and we felt immediately very comfortable. We visited during off season so we actually were the only visitors for the one night we stayed. Breakfast was lovely and it’s very close to the center of the town!

Breakfast was great

Everything. Rooms are great. Breakfast is great and so are the staff.