Reviews of The Rockefeller Hotel by NEWMARK 4 stars

Dear Rudo, Thank you for taking the time to share your feedback. We are delighted to hear that you found our team’s service amazing and that your room was cleaned to your satisfaction each day. We sincerely apologize for any disappointment caused regarding our breakfast offerings and the warming of your food. While our restaurant does not serve pork products, we understand the importance of being transparent, and we will review how we communicate this more clearly to our guests. We also take note of your comment regarding reheating meals, and we regret that this caused any inconvenience, especially as the food was from our own restaurant. Your feedback is invaluable in helping us improve, and we truly hope to welcome you back for an even better experience in the future. Warm regards, Busi Rooiland Guest Relations / Duty Manager The Rockefeller Hotel

Dear Rudo, Thank you for taking the time to share your feedback. We are delighted to hear that you found our team’s service amazing and that your room was cleaned to your satisfaction each day. We sincerely apologize for any disappointmen… Show more

Dear Bianca, Thank you for sharing your detailed feedback with us. We’re so pleased to hear that you enjoyed our warm welcome, friendly staff, clean rooms, and modern design. It’s wonderful to know that your stay with us was comfortable and convenient for your visit to the CBD. We appreciate your comments regarding the parking, bathroom size, and breakfast experience. Your insights are valuable, and we will review these points with our team to see where we can improve and create better value for our guests. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience next time. Warm regards, Busi Rooiland Guest Relations / Duty Manager The Rockefeller Hotel

Dear Bianca, Thank you for sharing your detailed feedback with us. We’re so pleased to hear that you enjoyed our warm welcome, friendly staff, clean rooms, and modern design. It’s wonderful to know that your stay with us was comfortable an… Show more

Dear Liberty, Thank you so much for choosing The Rockefeller Hotel to celebrate such a special occasion as your honeymoon. We are delighted to know that you enjoyed our breakfast, spa, and the accessibility of our property. It is wonderful to hear that Chris at reception made such a positive impact on your stay — we will be sure to share your kind words with him. We are truly honored by your recommendation and look forward to welcoming you back for more memorable experiences in Cape Town. Warm regards, Busi Rooiland Guest Relations Manager The Rockefeller Hotel

Dear Liberty, Thank you so much for choosing The Rockefeller Hotel to celebrate such a special occasion as your honeymoon. We are delighted to know that you enjoyed our breakfast, spa, and the accessibility of our property. It is wonderfu… Show more

Dear Anandhan, Thank you for sharing your feedback with us. We are pleased to hear that you found value in your stay and enjoyed our location. We sincerely apologize for the inconvenience caused by the absence of shower caps and the lack of assistance with reheating your take-outs. Your comments have been noted and will be shared with our team to improve both our amenities and guest support. We truly appreciate your input as it helps us enhance our service, and we hope to welcome you back for an even better experience. Warm regards, Busi Rooiland Guest Relations Manager The Rockefeller Hotel

Dear Anandhan, Thank you for sharing your feedback with us. We are pleased to hear that you found value in your stay and enjoyed our location. We sincerely apologize for the inconvenience caused by the absence of shower caps and the lack … Show more

Dear Surfraz, Thank you for choosing The Rockefeller Hotel and for sharing such detailed feedback. We are delighted to hear that you enjoyed our modern facilities, comfortable rooms, and the warm hospitality of our team. It is also wonderful to know that you had a great experience at our bar, restaurant, and rooftop area. We appreciate your comments regarding the rooftop closing time and location. Your feedback is very valuable and will be shared with our management team as we continually look for ways to enhance our guests’ experience. We hope to welcome you back soon for another enjoyable stay. Warm regards, Thaafir Ismail Guest Relations The Rockefeller Hotel

Dear Surfraz, Thank you for choosing The Rockefeller Hotel and for sharing such detailed feedback. We are delighted to hear that you enjoyed our modern facilities, comfortable rooms, and the warm hospitality of our team. It is also wonderf… Show more

Dear Connoway, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, and the beautiful views. It is also wonderful to know that our team made a positive impression during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back to The Rockefeller Hotel in the near future for another memorable experience. Warm regards, Thaafir Ismail Guest Relations Manager The Rockefeller Hotel

Dear Connoway, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our convenient location, comfortable rooms, and the beautiful views. It is also wonderful to know that our team made a positive … Show more

Dear Manni, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you found your room comfortable and that our front desk team was able to accommodate your early arrival seamlessly. We truly appreciate your comments regarding towels and will share this with our housekeeping team to ensure greater convenience for our guests. We’ve also noted your feedback about the location and will continue to look at ways to enhance the guest experience. It was a pleasure hosting you, and we hope to welcome you back again on your next visit to Cape Town. Warm regards, Thaafir Ismail Guest Relations/Duty Manager The Rockefeller Hotel

Dear Manni, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you found your room comfortable and that our front desk team was able to accommodate your early arrival seamlessly. We truly… Show more

Dear Serame, Thank you for taking the time to share your feedback. We’re glad to hear that your overall stay was satisfactory. We’ve noted your comments regarding the restaurant and will share them with our team for improvement. We hope to have the opportunity to welcome you back and provide you with an even better experience next time. Warm regards, Thaafir Ismail Guest Relations/Duty Manager The Rockefeller Hotel

Dear Serame, Thank you for taking the time to share your feedback. We’re glad to hear that your overall stay was satisfactory. We’ve noted your comments regarding the restaurant and will share them with our team for improvement. We hope t… Show more

Dear Anonymous, Thank you for sharing your feedback with us. We’re delighted to hear that you had a great stay and found our hotel to your liking. We regret to hear that the restaurant did not fully meet your expectations, and we will share your comments with our Food & Beverage team to help us improve. We appreciate your input and hope to welcome you back soon for an even better experience. Warm regards, Thaafir Ismail Guest Relations/Duty Manager The Rockefeller Hotel

Dear Anonymous, Thank you for sharing your feedback with us. We’re delighted to hear that you had a great stay and found our hotel to your liking. We regret to hear that the restaurant did not fully meet your expectations, and we will sha… Show more

Dear Ibiola, Thank you for taking the time to share your experience with us. We are thrilled to know that you enjoyed the spaciousness and comfort of the suite, the beautiful views of Table Mountain and the city, as well as the convenient central location. It’s wonderful to hear that the suite felt like a home away from home and that your family could enjoy the TV entertainment and amenities. We do, however, sincerely apologize for the inconvenience caused by the slow drainage and unpleasant odor you experienced. This is certainly not the standard we strive to maintain, and your feedback has already been shared with our maintenance team to address the issue promptly. We truly value your recommendation and look forward to welcoming you and your family back for an even more seamless and enjoyable stay. Warm regards, Thaafir Ismail Guest Relations/Duty Manager The Rockefeller Hotel

Dear Ibiola, Thank you for taking the time to share your experience with us. We are thrilled to know that you enjoyed the spaciousness and comfort of the suite, the beautiful views of Table Mountain and the city, as well as the convenient … Show more

Dear Ramkurrun, Thank you so much for sharing your wonderful feedback. We are delighted to hear that your stay at The Rockefeller was memorable and that Ashish could assist in arranging adjacent rooms along with an upgrade to make your experience even more enjoyable. It’s also a pleasure to know that you appreciated the cleanliness and comfort of our rooms, the excellent buffet, and the warm assistance from our security and concierge team. We do note your comment regarding malls in the vicinity. While the immediate area doesn’t have malls within walking distance, we are happy to recommend nearby shopping centers and can gladly assist with transport arrangements should you wish to explore them during your next stay. We look forward to welcoming you back soon for another memorable experience. Warm regards, Thaafir Ismail Guest Relations/Duty Manager The Rockefeller Hotel

Dear Ramkurrun, Thank you so much for sharing your wonderful feedback. We are delighted to hear that your stay at The Rockefeller was memorable and that Ashish could assist in arranging adjacent rooms along with an upgrade to make your exp… Show more