Small maintenance on door knobs and toilet flushers not systematically done.

Location next to mall and nice and generous SA breakfast options

Stayed in July 2025

None

The reception by the staff in all departments

Stayed in June 2025

N/a

Everything I wanted a quiet and joyful place

Stayed in May 2025

To shower you had to climb into a bath... which was higher than average and not ideal. The bath also had aging glass doors around it which were not very secure. Overall room was a little dated. Front desk staff were not as welcoming as one might expect, especially compared to all other staff. I think overall the rooms need a bit of a refresh.

Indoor pool, access to mall from inside hotel. Valet parking. Restaurant staff and valet staff were helpful and friendly. Very safe and secure inside hotel.

Stayed in April 2025

The luxury rooms and surrounds need upgrades. And fumigation.

The property is next to the mall. It is easy to walk to the shopping area and return with your trolly all the way back to your room. The spa is amazing.

Stayed in April 2025

The Food is too slow and it takes ages for even simple meals. The hotel looks a bit run down.

Stayed in April 2025

The appliances and comfort of the place was not good. For example the television was of a poor quality and small given the price of the place and the reputation of the hotel, this was disappointing. In order to change the television channels from the bedroom, you had to go to the lounge to change it and the sound quality was poor. The comfort of the place was disappointing given the reputation of the hotel and the fact that its a luxury hotel. For example, there was no coffee making machine with coffee pods etc , it was a standard old filter coffee maker and kettle. There was no milk sachets , only the milk creamer which you would expect at such a luxurious hotel.

The breakfast was excellent. The location was excellent and the cleanliness, furniture and staff were excellent. The pool area both indoor and outdoor was great too.

Stayed in February 2025

Internet service was erratic sometimes

Breakfast was good, room was spacious and bed was comfortable

Stayed in January 2025

wifi average

Great apartment and location

Stayed in February 2025

Personal preferente for this type of property would be buffet breakfast.

Very big apartments, friendly staff

Stayed in January 2025

The hotel is getting a little old and in need of a refresh. Rooms need a refresh. For the high price you pay you expect a more equipped room ie a good quality hair dryer in each room, shampoo and conditioner etc. Staff could be more friendly. No towels provided at pool. No room service menu in room.

Spacious apartment, excellent location, great view over Sandton. Breakfast was excellent. Restaurant staff very friendly.

Stayed in January 2025

Our cleaner Monokane (spelling maybe incorrect) was exceptional and a real asset to your team. Please reward her well; we had two other cleaners during our stay and they were a much lower standard. Love suite Great breakfasts Friendly staff Brilliant location

Stayed in January 2025

No view (even though requested), wine opener missing, smelly room, aircon faulty, no flexibility to be at pool for New Year's countdown.

Treatment, room size, location

Stayed in January 2025

I'm vegetarian so for breakfast I was not really impressed with the options I had.

The service, the staff was so nice and so attentive.

Stayed in December 2024

Loved it no downside

It was very close to the mandela square and lots food and shopping near by. Suite was a whole house.

Stayed in December 2024

We could not turn off the air conditioning ourselves, but the staff came to do this for us when requested

The location was excellent, with easy access to the Shopping Mall and Mandela Square restaurants Breakfast was great, no limit on the amount taken Room was spacious and with a small balcony area to give fresh air

Stayed in December 2024

The unit was neat, clean & comfortable. The dining table really needs attention, very unstable. If you sit at any end, you can't lean on the table because it lifts up

Location was great, easy access to the mall & Nelson Mandela Square. Breakfast was ok, each morning that we had breakfast there was some food item that was not available. It would have been nice if staff told us upfront what was not available so we knew what not to order.

Stayed in November 2024

🙈

Spacious& private

Stayed in November 2024

nothing springs to mind

Breakfast was good and the staff were excellent

Stayed in September 2024

The temperature at the restaurant was uncomfortably cold The air conditioning in the room was noisy

Breakfast was great Pool area was fantastic

Stayed in October 2024

great safe location

Stayed in September 2024

Not the best, the was little variety. The restaurant can try to offer more variety or a buffet

Stayed in August 2024

issues with shower heating and flooding in main bathroom. also slightly older appliances and finishing

Lovely location - breakfast was amazing! beautiful hotel

Stayed in August 2024

breakfast excellent

Stayed in August 2024