Reviews of The Garden on Phantom - "Off the grid"
5 Phantom Drive, 6571 Knysna, South Africa

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Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewLovely, peaceful location with everything you need during your stay. The hosts were friendly and always willing to help when we reached out to them. Would highly recommend this property for your next Knysna visit.
Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewSafety, cleanliness, lounge setup & hot shower
None
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewGreat location. A cosy home away from home. My family and I had a comfortable and enjoyable 2 day stay. Loved the detail, ranging from different types of tea, jams, nespresso pods and cereal to quality swimming towels, water bottles, shower gel and shampoo. Comfy bed. Very well equipped for longer stays. Looking forward to returning.
N/A
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 3 April 2025 · Stayed in March 2025
Verified reviewA really great kitchen. A large tv with several streaming services included. Nice outdoor garden space. Very helpful and friendly hosts. Easy check in and feels secure in a gated area.
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewGreat location and secure. Well appointed kitchen with coffee machine and tea and coffee bonus
Shower screen doesn't stop spray getting onto bathroom floor but bathmat provided. An observation only, definitely not a complaint
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewPERFECT FOR US GUYS AND WELL KEPT .
EVERYTHING
Reviewed: 14 January 2025 · Stayed in January 2025
Verified reviewExcellent location just off the N2 in a private estate.
Reviewed: 2 December 2024 · Stayed in November 2024
Verified reviewVery nice and clean. Everything you need was there and more.
Little bit of road noise in the night, but the fact that it rained during the night the wet roads might have made the road noise of trucks passing worse.
Reviewed: 25 November 2024 · Stayed in October 2024
Verified reviewReviewed: 10 October 2024 · Stayed in October 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewThe unit is situated in a security, accessed controlled estate and comfortably accommodates four adults. You will find heated towel railings in the bathroom which is an added bonus especially on a cold day. Beds are comfortable and the surroundings were beautiful.
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewThe property is cozy and suitable for a travelling family. It has all supplies required (e.g. gas heater for cold days, pool, breakfast supplies like margarine, jam, coffee tea, etc).
N/A
Reviewed: 2 August 2024 · Stayed in July 2024
Verified reviewReviewed: 20 June 2024 · Stayed in June 2024
Verified reviewThe amenities and extra personal care items.
The hot water running out after only 1-2 people shower.
Reviewed: 6 May 2024 · Stayed in May 2024
Verified reviewReviewed: 30 April 2024 · Stayed in April 2024
Verified reviewReviewed: 21 April 2024 · Stayed in April 2024
Verified reviewLoved everything. This was a family getaway and we got what we wanted. Family time in a very homely environment. We thoroughly enjoyed our stay and will book again. Thank you Patrick and Kay.
That the stay was too short.
Reviewed: 18 April 2024 · Stayed in March 2024
Verified reviewReviewed: 13 April 2024 · Stayed in March 2024
Verified reviewReviewed: 28 March 2024 · Stayed in March 2024
Verified reviewVery nice place,wil definitely come back
Reviewed: 13 March 2024 · Stayed in March 2024
Verified reviewReviewed: 25 February 2024 · Stayed in February 2024
Verified reviewLocation is tranquil exactly what we wanted and self catering, owner was upset on the fact that we arrived late, we had car problems on the way there so he was not impressed with us,but other than that all was good, place is neat and comfy, home away from home ,all you need is there for self catering
As a family we felt that if people are running late because of unforeseen circumstances, especially if payment is already deposited ,to try and leave the keys at a designated place communicated by both parties to avoid negative energies
Reviewed: 26 January 2024 · Stayed in December 2023
Verified review