Reviews of The Estuary Hotel & Spa 3 stars
National Road R61, 4295 Port Edward, South Africa
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI enjoyed everything about my stay. The rooms were neat and comfortable, and the staff were friendly and helpful. The views were really amazing. I loved laying in bed and watching the lake and ocean early in the morning.
There were ants in the room.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewFood , sea view , clean rooms, goid linen ,
Nothing
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation & accessibility!
The restaurant was disappointing.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewStunning views from this Cape Dutch styled hotel with an interesting history. We loved the large, spacious, clean and comfortable room with its king size bed. A buffet dinner was available at R280 pp. Breakfast was very good.
The very noisy guests disturbing the peace and quiet of this hotel. Guests need to be more considerate. The slamming of doors and loud talking started at 6.30am on a Sunday morning! Sounds of the guests showering upstairs was so loud as if it was in our own bathroom. A heater and thicker blankets for winter is recommended.
Dear Usha, Thank you for taking the time to share your experience with us. We are delighted to hear you enjoyed the charm of our Cape Dutch architecture, the beautiful views, and the spacious, comfortable room. It is also great to know that both our buffet dinner and breakfast met your expectations. We sincerely apologize for the disturbance caused by other guests during your stay. While we do our best to maintain a peaceful environment, your comments are a helpful reminder of the importance of guest consideration. We will also review the sound insulation in the rooms and will take your suggestions about heating and thicker blankets into account as we prepare for future winters. Thank you again for your valuable feedback it helps us improve and ensure a more enjoyable stay for all our guests. We hope to welcome you back again soon. Warm regards, Vashnee Sukhunan Rooms Division Manager
Dear Usha, Thank you for taking the time to share your experience with us. We are delighted to hear you enjoyed the charm of our Cape Dutch architecture, the beautiful views, and the spacious, comfortable room. It is also great to know th… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewWe had a really great stay. Room was comfortable and clean. Staff were all excellent from security to reception to the waitresses and the barman. All very friendly. Buffet dinner and breakfast were delicious with a huge variety of options.
Dear Dawn Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a great stay and especially appreciate your kind words about our team, from security to reception, our waiters, and the bar team. It is wonderful to know their friendliness and service made a positive impression on you. We are also glad you enjoyed the comfort and cleanliness of your room, as well as the variety and quality of our buffet dinner and breakfast. We have noted your ratings in other areas and appreciate the feedback it helps us identify where we can continue to improve. We hope to welcome you back again soon for another enjoyable stay. Warm regards, Vashnee Sukhunan Rooms Division Manager
Dear Dawn Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a great stay and especially appreciate your kind words about our team, from security to reception, our waiters, and the… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewBreakfast was amazing room were very clean , freindly staff everything was perfect it was the third times visiting Estuary hotel
Nothing
Dear Charmaine, Thank you so much for your wonderful feedback and for choosing to stay with us for the third time that truly means a lot to us. We are delighted to hear that you enjoyed the breakfast, found the rooms clean and comfortable, and experienced the friendliness of our staff. It is always a pleasure to welcome back returning guests, and we are so glad we could make your stay just as perfect as before. We look forward to welcoming you back again soon. Kind regards, Vashnee Sukhunan Rooms Division Manager
Dear Charmaine, Thank you so much for your wonderful feedback and for choosing to stay with us for the third time that truly means a lot to us. We are delighted to hear that you enjoyed the breakfast, found the rooms clean and comfortable… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLoved the room and breakfast was good
Dear Mark, Thank you so much for your kind words and for rating your stay so highly. We are thrilled to hear that you enjoyed your time with us and appreciated the location, comfort, and cleanliness of the property. It is especially great to know you loved the room and enjoyed the breakfast we will be sure to share your feedback with the team. We are also glad you found our location convenient for exploring the beautiful. We truly appreciate your support and hope to welcome you back again soon. Kind regards, Vashnee Sukhunan Rooms Division Manager
Dear Mark, Thank you so much for your kind words and for rating your stay so highly. We are thrilled to hear that you enjoyed your time with us and appreciated the location, comfort, and cleanliness of the property. It is especially grea… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewEasy to reach, place on the main road and has a nice view
Please try to make beds more neater, also re-paint the facility
Good day Nonku, Thank you for taking the time to share your feedback with us after your recent stay with us. We are glad to hear that you found our location convenient and enjoyed the view it is always great to know that our guests appreciate the setting we offer. We also appreciate your positive comments about our staff and the comfort of the bed. At the same time, we are sorry to hear that the cleanliness and overall facilities did not fully meet your expectations. Your suggestions regarding making the beds neater and repainting the facility are very helpful, and we have shared them with our housekeeping and maintenance teams for review and improvement. We hope to welcome you back in the future and provide you with an even better experience. Kind regards, Vashnee Sukhunan Rooms Division Manager
Good day Nonku, Thank you for taking the time to share your feedback with us after your recent stay with us. We are glad to hear that you found our location convenient and enjoyed the view it is always great to know that our guests appre… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewValue for money. Was neat and tidy. Good service and friendly staff.
Good day Shamika, Thank you so much for your kind words and beautiful review. We are glad to hear you found our place neat and tidy, and that our team made you feel welcome. Providing great service and value is very important to us, and it is wonderful to know we did well. We hope to see you again soon! Kind regards, Vashnee Sukhunan Rooms Division Manager
Good day Shamika, Thank you so much for your kind words and beautiful review. We are glad to hear you found our place neat and tidy, and that our team made you feel welcome. Providing great service and value is very important to us, … Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe food and the whole service was amazing. The staff was very welcoming, thanks to Samke and her team. The area where a hotel is situated and it's nature is giving life.
Bathroom towels are too old, need to be changed. Limited range of food to choose from. Rooms were not on the same standard eg. the other room has wifi and the other one has none.
Good day Busisiwe, Thank you so much for sharing your detailed feedback. We are delighted to hear that you enjoyed the food, service, and the beautiful natural setting. A special thank you for recognizing Samke and her team, I will be sure to pass along your appreciation. We sincerely apologize for the inconveniences you experienced with the towels, food options, and room consistency. Your comments are valuable, and we will work on refreshing our towels, expanding our menu, and standardizing amenities across all rooms to enhance our guest's experience. We hope to welcome you back soon and provide an even better stay. Kind regards, Vashnee Sukhunan Rooms Division Manager
Good day Busisiwe, Thank you so much for sharing your detailed feedback. We are delighted to hear that you enjoyed the food, service, and the beautiful natural setting. A special thank you for recognizing Samke and her team, I will be… Show more
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBreak fast was good
Lunch it was only problem
Dear Nombuso , Thank you for your taking the time to give us feedback after your recent stay with us. I am glad to hear that breakfast was good. I appreciate you letting us know about the issue with lunch we will definitely look into it and work to improve. Kind regards, Vashnee Sukhunan Rooms Division Manager
Dear Nombuso , Thank you for your taking the time to give us feedback after your recent stay with us. I am glad to hear that breakfast was good. I appreciate you letting us know about the issue with lunch we will definitely look into it… Show more
Reviewed: 15 July 2025 · Stayed in May 2025
Verified review