Reviews of THE BIG - Luxury Backpackers
18 Thornhill Road, Green Point, Green Point, 8005 Cape Town, South Africa
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe hostel staff is very good, you feel at home. All very polite and receptive.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast! Great staff! Great location!
Hi Rafael Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed our breakfast, staff, and location. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon! Warm regards, The BIG Team
Hi Rafael Thank you so much for your wonderful feedback! We’re delighted to hear you enjoyed our breakfast, staff, and location. Your kind words mean a lot to our team, and we look forward to welcoming you back again soon! Warm regards, T… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe staff and guests were so good! Every morning they had fresh, warm, homemade bread. The location was wonderful. Loved it.
Hi Jennifer:) Thank you so much for the amazing review! 🥖💛 We’re thrilled you loved the warm homemade bread, our awesome staff, and the great vibes with fellow guests. Can’t wait to welcome you back for more BIG moments in Cape Town! 🌞✨ Warmly The Big Team
Hi Jennifer:) Thank you so much for the amazing review! 🥖💛 We’re thrilled you loved the warm homemade bread, our awesome staff, and the great vibes with fellow guests. Can’t wait to welcome you back for more BIG moments in Cape Town! 🌞✨… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean and nice, very well organized and comfortable. Very gentle stuff and good position in Cape Town if you want to stay near the city center and in a quiet neighborhood.
Negative points: - in the morning we felt all the smell of the breakfast from 7 to 10 am and it was not good. - the wall of the room was to thin and you can hear all rumors and other people conversation
Hi Laura:) Thank you for your kind words about our rooms, staff, and location — we truly appreciate it! We’re sorry to hear about the breakfast smells and noise, and we’ll work on improving this for future stays. We hope to welcome you back to an even better experience next time. Warmly The Big Team
Hi Laura:) Thank you for your kind words about our rooms, staff, and location — we truly appreciate it! We’re sorry to hear about the breakfast smells and noise, and we’ll work on improving this for future stays. We hope to welcome you bac… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified review⭐️⭐️⭐️⭐️⭐️ Absolutely Fabulous Stay at The Big Luxury Backpackers! We recently stayed at The Big Luxury Backpackers in Cape Town, and what an unforgettable experience it was! From the moment we arrived, we were blown away by the beauty and spaciousness of the place. Every corner is thoughtfully designed, giving it a luxurious yet welcoming atmosphere that instantly made us feel at home. The rooms and communal areas are spotless, stylish, and incredibly comfortable — perfect for relaxing after a day of exploring the city. But what truly sets this place apart is the staff. Every single person we encountered was warm, attentive, and genuinely eager to help. They went above and beyond to make our stay special and were always on hand with fantastic recommendations. If you're looking for a beautiful, comfortable, and friendly place to stay in Cape Town, The Big Luxury Backpackers is an absolute gem. We can’t wait to come back!
Absolutely NOTHING!
Hi Vicky😊 Wow — thank you so much for your incredibly kind words and glowing review! We’re absolutely thrilled to hear that you had such a fabulous stay with us at The BIG Luxury Backpackers. It truly means the world to our team to know that you felt at home and well taken care of. We put a lot of love into every corner of our space, so hearing that you found it beautiful, welcoming, and comfortable makes our hearts happy 💛 And thank you for the special shoutout to our staff — they’re absolute stars and will be so chuffed to hear your feedback! We’re so glad they helped make your stay extra special. We already can’t wait to welcome you back for your next Cape Town adventure. Until then, safe travels and warm wishes from all of us at BIG 🌍✨ With gratitude, The BIG Team
Hi Vicky😊 Wow — thank you so much for your incredibly kind words and glowing review! We’re absolutely thrilled to hear that you had such a fabulous stay with us at The BIG Luxury Backpackers. It truly means the world to our team to know t… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewStaff, facilities, atmosphere, breakfast was splendid :)
Some rooms have some road noise.
Hi Simon, Thank you so much for your lovely review! We're so happy to hear you enjoyed the staff, facilities, atmosphere, and especially the breakfast 😊 We appreciate your feedback about the road noise — few of our rooms do face the street, but we’re always happy to offer different room options where possible, so feel free to request one if you visit us again. We’d love to welcome you back anytime! Warm regards, The BIG Team 🌟
Hi Simon, Thank you so much for your lovely review! We're so happy to hear you enjoyed the staff, facilities, atmosphere, and especially the breakfast 😊 We appreciate your feedback about the road noise — few of our rooms do face the s… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewBest hostel I’ve been too, feels cozy and warm, staff are lovely, and great place to make friends.
Hi Meir, Thank you so much for your kind words! We’re absolutely thrilled to hear that you felt cozy and at home with us — that’s exactly the vibe we aim for 😊 It was a pleasure having you here, and we’re so glad you connected with the team and made some great memories (and hopefully some new friends too!). You’re always welcome back anytime! Warm regards, The BIG Team 🧡
Hi Meir, Thank you so much for your kind words! We’re absolutely thrilled to hear that you felt cozy and at home with us — that’s exactly the vibe we aim for 😊 It was a pleasure having you here, and we’re so glad you connected with the te… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewDelivers what is promised and exceeded expectations. A beautiful space with supportive and kind staff.
Hello Kirshnee:) Thank you so much for your BIG awesome review! 🙌 We’re over the moon that you felt supported and that we delivered (and even exceeded!) what was promised 💫 It truly means the world to us. Can’t wait to welcome you back again soon to our beautiful space! 🏡✨ The Big Family
Hello Kirshnee:) Thank you so much for your BIG awesome review! 🙌 We’re over the moon that you felt supported and that we delivered (and even exceeded!) what was promised 💫 It truly means the world to us. Can’t wait to welcome you back ag… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewWonderful staff. I fell ill during my stay, but I felt like I was resting at home because they genuinely cared for me. Special thanks to Prim and John. The area is safe and the security is robust. I would highly recommend this place for solo travellers.
Hello Mutsuki :) Thank you so much for your kind words! We're really glad to hear that you felt at home during your stay, even under difficult circumstances. Prim and John will be especially happy to know they made a difference in your experience. Your recommendation means a lot to us, and we hope to welcome you back—next time in full health! Safe travels! 💛Joceline.
Hello Mutsuki :) Thank you so much for your kind words! We're really glad to hear that you felt at home during your stay, even under difficult circumstances. Prim and John will be especially happy to know they made a difference in your… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewI really felt at home
I had once a cold shower in the morning
Hello Annemieke:) Thank you so much for your kind words and for taking the time to share your experience. We're truly glad to hear that you felt at home and enjoyed the peaceful atmosphere and our team’s hospitality—that means a lot to us! We do apologize for the cold shower you experienced one morning. That’s certainly not the standard we aim to provide, and we’ll be looking into the issue to ensure it doesn’t happen again. We hope to welcome you back in the future for an even more comfortable stay. The Big Family
Hello Annemieke:) Thank you so much for your kind words and for taking the time to share your experience. We're truly glad to hear that you felt at home and enjoyed the peaceful atmosphere and our team’s hospitality—that means a lot to… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewHi Celine:) Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at The BIG and that it helped you connect with Cape Town and meet new people — that’s exactly what we aim for. The BIG is always your home, and you're part of our family now. Warm regards, The BIG Team:)
Hi Celine:) Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at The BIG and that it helped you connect with Cape Town and meet new people — that’s exactly what we aim for. The BIG is always your … Show more
Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewNothing I was ill treated and chased away booked for 3 nights and only stay for 2 nights highlighting that I booked female Dom and they don't have space for third night when I asked them to refund me for third night they refused. May you please assist I need my money for the third night because I was moving around to book some where fortunately I got the place. Please assist I need my R577 back
Is to inform me that I don't have place to stay but they can accommodate me for only 2 nights where as I paid for 3 nights. They refused to give me R577 for the third night
Reviewed: 8 April 2025 · Stayed in March 2025
Verified reviewThis was the perfect place to stay! The location and facilities are great and the breakfast was the perfect start to the day. The best thing was the staff who are so personable and so willing to help with anything at all. I will be back!
Hello Francesca Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great stay and that you enjoyed the location, facilities, and especially the breakfast. It truly makes our day to know our team made you feel welcome and well taken care of — that’s exactly what we aim for! We can’t wait to welcome you back again soon!
Hello Francesca Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great stay and that you enjoyed the location, facilities, and especially the breakfast. It truly makes our day to know our team made you … Show more
Reviewed: 7 April 2025 · Stayed in March 2025
Verified reviewFriendly staff, good location. Good to have breakfast in place
Hello Gonzalo Thanks so much for the kind words! 😊 We’re really glad you enjoyed the location, the breakfast, and our team. Hope to welcome you back again soon! 🌞🍳