That it’s situated in the heart of the city

That it a home away from home

Stayed in June 2025

nothing

great

Stayed in May 2025

N/A

Home away from home

Stayed in April 2025

It was not made clear on the booking listing that this isn’t actually the hotel, that you’re in a managed suite in the hotel. That should be made much clearer. I had a lot of communication problems with the company that runs this booking — they didn’t respond to repeated messages, and that was a problem because housekeeping wasn’t initially included despite being advertised as such. I tried talking via booking.com, as well as on the WhatsApp message they sent and got no answer. Finally I rang their “emergency number”, and they answered promptly and got the housekeeping sorted and confirmed I had access to the hotel facilities and breakfast. Honestly if they had answered in the booking messaging then I would have no complaints.

It is important to note: this is a private owner suite, you aren’t booking with the actual hotel. That said, the suite was amazing, very beautiful and very tidy. The bath was huge, the shower very nice. The bed was soft and sheets delightful. It is a very spacious suite. The kitchen was quite usable. You do get full access to the hotel, including breakfast, daily housekeeping, pool, and gym. The hotel has a spa that is incredibly good, as well as a whisky bar that has some very delightful numbers. The staff at the Taj hotel are second to none, and I felt very looked after by them.

Stayed in April 2025

As above.

The staff were helpful, although requests were repeated before implementation. Breakfast was very good indeed. Apartment was well equipped. However, the absence of a bide or douche in the bathroom was a problem.

Stayed in February 2025

Nothing that we did not like

Location and service

Stayed in February 2025

One of the door man wearing white kept indirectly asking for tips - it’s annoying -

Everything was amazing - The receptionist are all amazing , Clinton was super helpful and made my coming and going superb .. lovely hotel

Stayed in November 2024

I was billed for breakfast a few times even though my room rate included breakfast. But nitpicking here.

There was a variety of food types to choose from. The food was of a high quality. The servers were friendly and attentive. The laundry service was super fast. The gym was great and the pool was nice too.

Stayed in November 2024

That we should have stayed longer.

We stayed at the Taj on two occasions - for one day and for three days. The first (because of an error I made in booking) was in a suite. The second in an ordinary room. Both were excellent. The rooms were well fitted out, clean and very comfortable. The breakfasts (typical of South Africa) were substantial and had a huge variety of food. The Taj gave the added bonus of including a wide range of Indian foods for breakfast. Every interaction with the staff was a pleasure. The staff were very friendly and very efficient. The hotel is a fairly easy walk from the harbour area and we had great views of table mountain. I would have no hesitation in staying at the Taj again and in recommending it to all my friends and acquaintances.

Stayed in September 2024

Clarity on the Cleaning and Fee's associated with the type of Room... it is a Self Catered Apartment within the Taj hotel. On booking it is not mentioned that a Cleaning fee will apply if you need the room cleaned... The same applies with daily water replacements. The first night I stayed they did not come to clean the room / make the beds or replace my water, I had to call the Housekeeping to replace the water in the room when I got back. The second day they did come and clean my room and make my beds ( I was not charged for it yet ) ... this should be clearly mentioned on the booking page.. other than that Room and everything is Normal Taj quality . Lastly there was construction happening next door to the apartment and consistent hammering was heard throughout the day. Not my usual visit to a Taj property.

Room was nice and big, there were some nice welcome chocolates in the room which was a nice touch. Its better than booking a Hotel room as you get a full studio apartment and has a full kitchen... i hardly use Hotel facilities when I travel and prefer these type of places.

Stayed in September 2024

Nothing

Everything

Stayed in June 2024

We have been staying at the Taj regularly for the last 10+yrs. It’s maintained it’s standards throughout. Well trained pleasant staff. Comfortable accommodation. Valet parking a plus. Lovely Spa. Bombay Brasserie always a hit (had forgotten they were closed on a Sunday).

Stayed in August 2024

Staff

Location and staff

Stayed in July 2024

Everything was amazing. The location was perfect, the room exceptional, the staff was extremely friendly. We were surprised with a complimentary bottle of champagne, chocolates and roses in our room because it was our anniversary and was just spoiled all the way through. We really felt like Kings and Queens and can’t wait to come back.

Stayed in July 2024

We have been staying at the Taj regularly since it opened. Always reliable.

Stayed in June 2024

The property is immaculately clean, large, and supremely comfortable. Nadia was simply outstanding with pre-trip communication. We will for certain come back.

Stayed in June 2024

Room service...cappuccinos were cold. The advert on booking.com stated we had access to the executive lounge however on checking in we were told we did not have that privilege. When I disputed that I was advised they needed to call the manager. The process took 45 minutes of sitting in the entrance lobby and then we were advised we could have access and have only one drink and no food while in there. I feel this was a misrepresentation and false marketing on the service available as per the booking.com advert. There were only 2 other people in the executive lounge so it was really a poor resolution on their part.

The Ambiance

Stayed in May 2024

Awesome room for the price, great location.

Stayed in May 2024

Nothing!

Everything! This was one of the most fabulous stays I have ever booked on Booking.com. The host Nadia was amazing. She had everything arranged for me even though I came in on a late flight and was only checking in at around midnight. The Valet took my car to the parking for me so I could go straight to check in. The room is absolutely fantastic. It is really huge with high ceilings and opulalently carpeted and furnished. I had meetings the next day but switched them to online meetings just so I could stay in and enjoy the room more. There is 24 hours room service with a delicious and comprehensive menu. I couldn't fault my stay from the staff to the cleanliness, the linen the beds, everything was just perfect. I will definitely be staying there again on my next trip to Cape Town. I suggest you do the same.

Stayed in April 2024

Nothing all superb 😀

Everything from the location,breakfast,service was par excellence.A big thank you to Nadia for helping my stay so amazing…you are a major asset to the Taj!The staff all round were superb!

Stayed in April 2024

Nothing

Our room was large and comfortable, the addition of a washing machine was great when you are travelling.

Stayed in April 2024

The staff at the property where really attentive and helped with valet services of vehicles

Stayed in March 2024

Friendly people,.relaxed atmosphere

Stayed in March 2024

Everything was luxurious and perfectly attended to. Breakfasts were excellent and the dinner restaurant was a great experience. The room had everything we needed and more.

Stayed in January 2024