Reviews of SunSquare Cape Town Gardens 4 stars
Mill Street Gardens, Oranjezicht, 8000 Cape Town, South Africa
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewVery family accommodating. They even made porridge/oats for my 10month old at breakfast upon request♥️
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff were all very pleasant, the evening meal was excellent.
At breakfast, the restaurant had run out of butter, so dry toast with jam or a dry muffin with jam, eventually I saw a plate of margarine being put out however margarine is not something which is on my list of foods. The coffee station was outside the breakfast room, inconvenient to have to order and wait for the coffee to be brought to the table.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was delicious and served in abundance. The hotel is located at our convenience
N/A
Dear Nyembezi, Thank you for your kind words! We're delighted to hear that you enjoyed the breakfast and found it plentiful. It's also great to know our location was convenient for you. We truly appreciate your feedback and hope to welcome you back soon!
Dear Nyembezi, Thank you for your kind words! We're delighted to hear that you enjoyed the breakfast and found it plentiful. It's also great to know our location was convenient for you. We truly appreciate your feedback and hope to … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe friendly and accommodating staff, the facility set up, the resources available for children.
The pancakes was a bit tough and being in the last room on the top floor with 2 children, having to walk that far down the passage with a baby and with a 8 year old that's up and down
Dear Guest, Thank you for your thoughtful review! We're delighted to hear that you appreciated our friendly and accommodating staff, the facility setup, and the resources available for children, that truly means a lot to us. We also appreciate your honest feedback regarding the pancakes and your room location. We understand how challenging it can be to navigate longer distances with young children, and we apologize for any inconvenience this may have caused. Your comments help us identify areas where we can improve the experience for our guests, and we’ll certainly consider this for future room allocations and food quality. We hope to welcome you and your family back again soon, and make your next stay even more comfortable!
Dear Guest, Thank you for your thoughtful review! We're delighted to hear that you appreciated our friendly and accommodating staff, the facility setup, and the resources available for children, that truly means a lot to us. We also app… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything was good..
Could be better..
Dear Thapelo, Thank you for your feedback! We're glad to hear that everything was good. We always strive to improve, so if you have any suggestions on how we can make your experience even better, we'd love to hear them. Looking forward to serving you again!
Dear Thapelo, Thank you for your feedback! We're glad to hear that everything was good. We always strive to improve, so if you have any suggestions on how we can make your experience even better, we'd love to hear them. Looking forw… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation and the pool were lovely 😍 The breakfast was also amazing. The Zepi night time food was exceptional especially and the mussels. The reception and staff in general were lovely.
The service was extremely slow. 20 mins for a coffee, more for a cocktail. Which were overpriced! The afternoon service at the pool was also bad. The restaurant had run out of almost all the menu items and this was a Saturday. I ended up eating a very sad club sandwich instead of the Philly cheese steak I wanted. Waffles were out of stock and most of the milkshake flavors out of stock. We were also told to vacate the pool for a private function. It was a bit unprofessional but luckily it was not for too long. Aircon in the room was very noisy sounded like a tractor.
Dear Leslene, Thank you for taking the time to share your detailed feedback with us. We're truly pleased to hear that you enjoyed the beautiful location, our pool area, and that breakfast and your experience at Zepi, We're glad the mussels left a positive impression. It's also wonderful to know our reception and team made you feel welcome throughout your stay. That said, we're genuinely sorry to hear about the shortcomings you experienced. We sincerely apologize for the delays in service, particularly at the pool and with drinks, this is certainly not the standard we aim to deliver. Your feedback regarding the limited menu availability and stock issues is concerning, especially on a busy weekend, and has been shared with our restaurant management team for immediate review and improvement. We also regret the inconvenience caused by the temporary pool closure and the noise from the air conditioning in your room. These disruptions should have been better managed and communicated, and we appreciate you bringing them to our attention. Your comments are incredibly valuable as they help us identify where we need to do better. We hope you’ll consider staying with us again, allowing us to provide you with the seamless and relaxing experience you deserve.
Dear Leslene, Thank you for taking the time to share your detailed feedback with us. We're truly pleased to hear that you enjoyed the beautiful location, our pool area, and that breakfast and your experience at Zepi, We're glad the … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe hotel is well situated, clean, welcoming,good breakfast, friendly and helpful staff.
Some options on the dinner menu in the main restaurant were not available, but this was not a major issue.
Dear Candice, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our location, cleanliness, breakfast, and the hospitality of our team. Your kind words mean a lot to us! We also appreciate your understanding regarding the limited dinner menu options during your stay. While we’re glad it wasn’t a major inconvenience, your feedback helps us identify areas where we can improve to offer an even better experience in the future. We hope to welcome you back to SunSquare Cape Town Gardens again soon!
Dear Candice, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our location, cleanliness, breakfast, and the hospitality of our team. Your kind words mean a lot to us! We also apprecia… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewSunSquare cape Garden is clean ,situated at the right location easy to access the Hip on Hip off busses. Wow the foods was good and we liked buffet. Locker storage facility made our last town tour easier they kept our luggage for us. Friendly stuff and excellent customer service. Thanks to Siyanda, Phuti Siphelo and the house keepers.
Dear Sello, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at SunSquare Cape Town Gardens and that our location, buffet offerings, and locker storage facilities added to the ease and enjoyment of your visit. It’s especially heartwarming to know that Siyanda, Phuti, Siphelele, and our housekeeping team made a lasting impression with their friendliness and service. We’ll be sure to pass along your kind words to them! We truly appreciate you taking the time to share your experience and hope to welcome you back again soon for another memorable stay.
Dear Sello, Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay at SunSquare Cape Town Gardens and that our location, buffet offerings, and locker storage facilities added to the ease and enjoyme… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewSafe, close to where we wanted to be. Great breakfast. View of Table Mountain
Dear Chris, Thank you so much for your kind feedback! We're delighted to hear that you felt safe and enjoyed our convenient location. It's great to know that the breakfast hit the spot and that you were able to take in the beautiful view of Table Mountain. We hope to welcome you back again soon!
Dear Chris, Thank you so much for your kind feedback! We're delighted to hear that you felt safe and enjoyed our convenient location. It's great to know that the breakfast hit the spot and that you were able to take in the beautiful… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewBreakfast was very good
I like everything
Dear Janine, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the breakfast and had a great overall experience with us. It means a lot to know that everything met your expectations. We look forward to welcoming you back again soon!
Dear Janine, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the breakfast and had a great overall experience with us. It means a lot to know that everything met your expectations. We look forward to welco… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe check in Check out was fast and easy.
Please improve on breakfast.Most is pork not easy for people that are not eating pork.
Good Day Brenda, Thank you for taking the time to share your feedback. We're glad to hear that your checkin and checkout experience was fast and easy. However, we’re sorry to learn that our breakfast options did not fully meet your expectations. We truly value the diverse dietary preferences of our guests, and we have noted your comment about the limited non pork options. We will review our menu with our food and beverage team to ensure that more inclusive choices are available in the future. We appreciate your input and hope to have the opportunity to welcome you back with an improved breakfast experience.
Good Day Brenda, Thank you for taking the time to share your feedback. We're glad to hear that your checkin and checkout experience was fast and easy. However, we’re sorry to learn that our breakfast options did not fully meet your expe… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe service was fantastic and the staff very friendly
Everything was good
Dear Wentzel, Thank you so much for your kind words! We're thrilled to hear that you enjoyed fantastic service and found our staff to be friendly. It’s always our goal to make every guest feel welcome and well cared for, so your feedback means a lot to us. We’re delighted that everything met your expectations, and we look forward to welcoming you back again soon!
Dear Wentzel, Thank you so much for your kind words! We're thrilled to hear that you enjoyed fantastic service and found our staff to be friendly. It’s always our goal to make every guest feel welcome and well cared for, so your feedbac… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewI was in a room with the door trust could not open. I informed the housekeeper but he turned blind eye. Batteries were apparently flat. Breakfast was fine
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you found the breakfast satisfactory. However, we sincerely apologize for the inconvenience you experienced with your room door. A door that cannot be opened properly is a serious concern, and we regret that your report was not acted on promptly by our team. Please rest assured that we are addressing this internally to ensure better responsiveness and that technical issues like flat door lock batteries are identified and resolved proactively in the future. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back.
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you found the breakfast satisfactory. However, we sincerely apologize for the inconvenience you experienced with your room door. A door that cannot be open… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified review