Reviews of Southern Sun The Marine 4 stars
Cnr of 5th Ave and Marine Drive, Summerstrand, Summerstrand, 6001 Port Elizabeth, South Africa
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewStaff well trained Par excellent service 10/10 Well done Cassandra
Good Day, Thank you for the kind review. I will certainly cascade your review to the team. All our best, Cassandra Gayapursat General Manager
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood location.
Old carpets, had an allergic reaction. Ordered Jameson whiskey, bar lady without asking poured most expensive variant.
Dear Thivash, Thank you for taking the time to review your recent experience. Your concerns have been noted and will be addressed accordingly with the relevant Heads of Department to rectify our shortcomings. Thank you for drawing this to our attention so that we may correct our mistakes as we continue to strive for service excellence. Kindest regards, Cassandra Gayapursat General Manager
Dear Thivash, Thank you for taking the time to review your recent experience. Your concerns have been noted and will be addressed accordingly with the relevant Heads of Department to rectify our shortcomings. Thank you for drawing this to… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBreakfast was amazing.. From Security to the Chef. Waiter.. Everything was perfect.. Always available to assist.. I m coming for the next trip soon❤️💃
I wo to have more Family rooms.
Dear Ntshidi, Thank you for your valued feedback. We hope to welcome you back soon. Kindest regards, Cassandra Gayapursat General Manager
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBreakfast was nice Staff very friendly
We checked in and immediately when we stepped into our room, there was a very loud drilling sound. Turns out balcony work was being down all down the side we were staying on. This was not mentioned to us in advance or even when we checked in. We were able to move rooms, and received a small refund as we ended up downgrading. The staff delt with it very well, it just would have made sense to me to let us know in advance and offer to move our room before us arriving.
Dear Holly, Thank you for taking the time to review your recent stay at Southern Sun The Marine. Whilst we were able to assist you in addressing your concerns during your stay, please do once again accept our apologies for the inconvenience that it did cause. Kindest regards, Cassandra Gayapursat General Manager
Dear Holly, Thank you for taking the time to review your recent stay at Southern Sun The Marine. Whilst we were able to assist you in addressing your concerns during your stay, please do once again accept our apologies for the inconvenien… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe views and location
Their carpet was dirty, they need to look into replacing them.
Dear Omphile, Thank you for your feedback, and for taking the time to write about your visit. We have noted your concerns and will address them accordingly. We look forward to welcoming you back to Southern Sun The Marine soon! Kind regards, Silindokuhle Nomavayi Front Office Manager
Dear Omphile, Thank you for your feedback, and for taking the time to write about your visit. We have noted your concerns and will address them accordingly. We look forward to welcoming you back to Southern Sun The Marine soon! Kind re… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaff are very friendly and helpful. The premises are exceptionally neat and well maintained. A minor issue was promptly sorted out. Location is excellent and the buffet breakfast was well presented.
No guide available in hotel regarding facilities, dining out or tourist destinations. Numerous guests had to go to reception to find out how the wifi worked. Other Southern Sun hotels have a welcome message on the rooms television as well as emergency numbers, info etc. This vital info was sadly lacking in the room we occupied.
Dear Stefanus, Thank you for your feedback, and for taking the time to write about your visit. Kind regards, Silindokuhle Nomavayi Front Office Manager
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation
Food breakfast food overcooked and very few options Dinner bought beer battered fish - no sign of batter. Totally dry and inedible Couches in room needs padding in seats Bar fridge 1 bottle of water only!!!! We are prepared to pay!
Dear Desiree, Thank you for your feedback, and for taking the time to write about your visit. We have noted the concerns raised and will use the feedback constructively. Kind regards, Silindokuhle Nomavayi Front Office Manager
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location was great, a quiet part of Marine Drive. Best part of Summerstrand.
No mention of construction activities while making the booking. Most days were filled with jackhammer noise. Coffee provided at breakfast was stale and bitter. Parties held in rooms, a massive amount of alcohol brought into the hotel.
Dear TravelingDoc, Thank you for your feedback, and for taking the time to write about your visit. We apologize for the unpleasant experience you had during your stay with us. We continuously strive to improve our facilities and our offering to our valued guests. The concerns raised have been noted and have been addressed with the respective team members. Kind regards, Silindokuhle Nomavayi Front Office Manager
Dear TravelingDoc, Thank you for your feedback, and for taking the time to write about your visit. We apologize for the unpleasant experience you had during your stay with us. We continuously strive to improve our facilities and our offer… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewGreat location friendly staff
The cover on the bed was dirty and I had a chipped cup in my room 🙃 I informed housekeeping and replaced it. They gave me a cheese platter to apologize
Dear Vassen, Thank you for your feedback, and for taking the time to write about your visit. Kind regards, Silindokuhle Nomavayi Front Office Manager
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewView and breakfast was amazing
Dear Visser, Thank you for your feedback, and for taking the time to write about your visit. We look forward to welcoming you back to Southern Sun The Marine soon! Kind regards, Silindokuhle Nomavayi Front Office Manager
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewroom size
dirty furniture
Dear David, Thank you for your feedback, and for taking the time to write about your visit. We acknowledge the concerns raised and have addressed them with the relevant team members. Kind regards, Silindokuhle Nomavayi Front Office Manager
Dear David, Thank you for your feedback, and for taking the time to write about your visit. We acknowledge the concerns raised and have addressed them with the relevant team members. Kind regards, Silindokuhle Nomavayi Front Office Manag… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation and views
Dear Tatenda, Thank you for your valued feedback. Kindest regards, Cassandra Gayapursat General Manager
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe staff was friendly.
The breakfast toast was hard . The egg had a bitter taste. I recieved wet salt so i couldn't salt my egg The bed made a squeaky noise and the head board bangs against the wall when you turn yourself. The housekeeping didn't wipe our mirror it was splashed with water , coffee wasn't replace bathroom floor wasn't cleaned The bar closes too early and much more.
Dear Booking.com Member, Thank you for your feedback, and for taking the time to write about your visit. We have noted the concerns raised and have addressed them with the relevant team members. We sincerely apologize for your experience and assure you that we are working diligently to improve this. Kind regards, Silindokuhle Nomavayi Front Office Manager
Dear Booking.com Member, Thank you for your feedback, and for taking the time to write about your visit. We have noted the concerns raised and have addressed them with the relevant team members. We sincerely apologize for your experience … Show more