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Reviews of Sanctuary Mandela

4 13th avenue Houghton estate, Houghton, 2198 Johannesburg, South Africa

#3 of 171 hotels in Johannesburg

Guests' Choice

Review score

Based on 56 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.8

  • Location

    9.4

  • Facilities

    9.7

  • Staff

    9.8

  • Value for money

    9.2

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 23 August 2025

    9.0
    We like the hospitality and the Modern design of the rooms&building. This is a historical place where Nelson Mandela
    • Leisure trip
    • Group
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Historical buildings and architecture. Every room has a name for his past history.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Only a very minor issue; We stayed 3 nights, and the relatively restaurant's smallish dinner menu didn't change. On a longer stay, it might be difficult to have a variety of choices.

    The hotel was lovely and has such an interesting history. The staff are excellent and extremely helpful and thoroughly enjoyed our stay.

    Stayed in July 2025

  • Reviewed: 23 March 2025

    10
    Superb
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing. Everything was fabulous

    Excellent stay. Staff were so helpful and friendly. Nothing was too much trouble for them. The history of the place was just amazing, it was truly great experience

    Stayed in March 2025

  • Reviewed: 3 March 2025

    10
    Wonderful birthday trip
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    It was all wonderful

    The staff were fabulous …nothing was too much trouble. The tour was very interesting and we loved learning more about the property and the art and history. . We had supper at the restaurant and it was delicious….thank you so much for making my birthday very special, this will be our go to place in Johannesburg. .We only stayed one night on a layover between flights and it was so worth it ..

    Stayed in March 2025

  • Reviewed: 12 January 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Absolutely nothing

    The history that is offered is unique and inspiring. The staff are amazing and so helpful and accommodating. The food is second to none. Facilities were great and the service incredible

    Stayed in January 2025

  • Reviewed: 30 December 2024

    8.0
    Excellent location and service
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    No windows in the room, WC not separated from room

    Service, building, people

    Stayed in December 2024

  • Reviewed: 27 December 2024

    9.0
    The best staycation, had a great time connecting with my family!
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Its proximity to my home, cosy and beautifully decorated. Feels like home...

    Stayed in December 2024

  • Reviewed: 2 July 2024

    10
    Incredible
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing at all. All went well.

    The breakfast was awesome. The property location is easily accessible.

    Stayed in June 2024

  • Reviewed: 29 June 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    It feels like “home”

    Stayed in June 2024

  • Reviewed: 21 June 2024

    9.0
    Awesome Sanctuary to view Mandela's History
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    The rooms are awesome - but we didn't fully understand how to open the blinds/curtains, which remained closed during our stay.

    A place of historical significance within South Africa. View beautiful images & painting of Mandela. The Sanctuary Mandela opened in late 2021 - so place / furnishing is new and well maintained. The onsite restaurant, Insight caters to a fixed local dinner menu enjoyed by Mandela himself. You have to try the oxtail! Staff arranged a lovely romantic turndown for the evening!

    Stayed in June 2024

  • Reviewed: 27 May 2024

    10
    Sanctuary Mandela is Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night

    Our experience at Sanctuary Mandela was exceptional from when we arrived to when we departed. The food, ambience and service went beyond our expectations. Thank you for making our stay incredible.

    Stayed in May 2024

  • Reviewed: 25 February 2024

    10
    Exceptional
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Amazing place. Never had such an experience. Great staff, food excellent and this in an historical location

    Stayed in January 2024

  • Reviewed: 20 February 2024

    9.0
    We had a lovely stay
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Very minor point but the doors should be better soundproofed. We could hear everything from the restaurant very clearly which to some extent takes away the feeling of privacy in the bedroom

    Beautiful setting, lovely staff, great food.

    Stayed in February 2024

  • Reviewed: 21 October 2023

    9.0
    A great place to stay for a night with an exceptional history
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    See my last review

    See my last review. We used the hotel as the first and last night of a safari trip

    Stayed in September 2023

  • Reviewed: 21 October 2023

    9.0
    A wonderful place to stay for a night or two
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Same lunch and dinner menu

    Fantastic property with a great history, staff could not have been more helpful, the tour was great

    Stayed in September 2023

  • Reviewed: 20 October 2023

    10
    This is the best boutique hotel we have ever experienced over many years and all the continents!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights

    We loved every minute of our stay. And our only regret is that we had to leave and return home. We miss everything about Sanctuary Mandela - particularly the kindest and most caring staff.

    We could not have been happier with the total experience at the Sanctuary! The staff became like family the first day of our first of 2 stays there. And now a month later, we're still in awe of them.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night

    The order had to be repeated twice as the eggs were not done well as per request

    Staff through out the hotel were attentive and helpful

    Stayed in September 2023

  • Reviewed: 3 September 2023

    10
    We really enjoyed our stay at the Sanctuary Mandela Hotel and would thoroughly recommend it to anyone planning to stay a
    • Leisure trip
    • Group
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Nothing at all!

    Everything! The interior design is very attractive, both the individual rooms and the common areas. The staff were friendly and welcoming. The meals were interesting and delicious.

    Stayed in August 2023

  • Reviewed: 17 July 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    The property was gorgeous! The staff was absolutely amazing and made us feel like family! The food was delicious! Everything was perfect and I can't imagine staying anywhere else while in Johannesburg!

    Stayed in July 2023

  • Reviewed: 24 June 2023

    9.0
    Exceeded expectations.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Pool was shady but not a problem for us!

    Great breakfast , staff were friendly and went above and beyond to help us celebrate our daughter-in-law’s birthday

    Stayed in June 2023

  • Reviewed: 2 June 2023

    9.0
    we were welcomed home when we arrived and that was exactly how we felt for our entire stay of three nights
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    everything

    Stayed in May 2023

  • Reviewed: 2 June 2023

    10
    From the moment we booked the staff were so helpful It is a destination in its own right. A perfect place to spend a nig
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Everything, it oozed with warmth, happiness and history. The food is also fabulous.

    Stayed in June 2023

  • Reviewed: 21 May 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Nothing!!

    Attentive staff with sweet & extremely thoughtful personalised touches for our stay. Our room and bathroom were great. Breakfast (included) and dinner were super delicious and Mandela’s previous chef was part of the team - how amazing is that!? Talk about eating with history. The hotel itself is full of history and we loved the tour around residence. Highly highly recommend this hotel!

    Stayed in May 2023

  • Reviewed: 18 May 2023

    10
    It was breathtaking absolutely heavenly, unique and very intimate for those that enjoy not crowded places.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    I love everything about this gem. However it will be great if they can consider to have rates for locals, unless their niche market is Europeans /Foreign nationals who pay with💰and £

    The staff member’s smile with the words “ Welcome Home” I travel a lot and never have I been welcomed like this. I felt like I was home and my family & friends were welcomed exactly the same way hours later after my check in. Throughout our stay the staff’s professionalism was impeccable. Their love for people is commendable, the food is on another level👌🏾

    Stayed in May 2023

Showing 1 – 25

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