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  5. Reviews of Riviera Hotel Hartenbos

Reviews of Riviera Hotel Hartenbos

Port Natal Avenue, 6520 Mossel Bay, South Africa

#10 of 18 hotels in Mossel Bay

Guests' Choice

Review score

Based on 193 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.4

  • Location

    8.5

  • Facilities

    7.1

  • Staff

    7.9

  • Value for money

    6.9

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Showing 1 – 25

  • Reviewed: 1 September 2025

    6.0
    Friendly staff -
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    The kitchen was very slow and the food very oily

    Location and room

    Stayed in August 2025

  • Reviewed: 21 July 2025

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    No wi-fi, no-one reception initially. After cleaning the gutters, our porch wasn't dried/mopped so we had to walk through water to get into the room.

    Easily accessible

    Stayed in July 2025

  • Reviewed: 18 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Parking space is not enough for the size of the hotel during conference

    Clean space and comfortable bed

    Stayed in February 2025

  • Reviewed: 4 February 2025

    6.0
    Passable for a night or 2 stay. Take your own mattress cushioning.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    Did not find the staff the friendliest. Beds were hard as rock that we did not sleep properly. Shower head was clogged with years of rust and muck build up, so water barely came out of it.

    Location was great, clean, with a decent setup and size of the room. Restaurant has a nice deck for relaxing on and pool for the kids to swimming in.

    Stayed in December 2024

  • Reviewed: 2 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    The food from the in house Restaurant is over fried. Breakfast was oily.

    Stayed in February 2025

  • Reviewed: 14 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    No shower in room Parking a problem

    Stayed in January 2025

  • Reviewed: 7 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Mattresses extremely hard and the kids matresses was still covered in plastic

    Like the location

    Stayed in January 2025

  • Reviewed: 21 December 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 2 nights

    Firstly booked into room with no shower, only bath. then moved to another room. Shower not working. Took one day to fix. Bed very short so feet were hanging over the edge (I am only 1.86m) and very hard.

    Stayed in December 2024

  • Reviewed: 7 December 2024

    8.0
    The staff were extremely friendly and helpful. I loved the position and the room was comfortable.
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 1 night

    The choice of meals. The dinner choices are very average, typical pub food. The meal I ordered was fine, but most things on the menu were rather boring.

    The breakfast was very average. A warm plate would have been nice. Nearly every egg dish included chips, which I don't eat, especially not for breakfast, so ordered scrambled eggs with bacon. The bacon was nice, and the eggs were fine, except they were served onto cold soggy toast. I would have preferred the toast to be separate, and not soggy.

    Stayed in December 2024

  • Reviewed: 21 October 2024

    7.0
    It was great, looking at booking for December 2024, Just hope the bed can be sorted!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    The bed was extremely hard and uncomfortable! There was no way we could cook any small dish, or make a breakfast!

    The room was very well laid out and has almost everything you need. The rest was top notch! Good food. Staff was very friendly and helpful.

    Stayed in September 2024

  • Reviewed: 4 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 1 night

    The parking lot was very noisy.

    Stayed in June 2024

  • Reviewed: 4 June 2024

    7.0
    Good
    • Family with young children
    • Apartment with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    Staff very friendly. Great location.

    Stayed in June 2024

  • Reviewed: 18 March 2024

    8.0
    Value for money - amazing view and location.
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 1 night

    The room and facilities was a bit dated. I also did not have the option to select bath or shower and I do prefer to shower.

    The view was amazing, the location very good and friendliness of the staff I really appreciated. The food was very good and well prepared.

    Stayed in March 2024

  • Reviewed: 28 January 2024

    8.0
    Douglas from UK
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 4 nights
    • Submitted via mobile

    The restrictions imposed on evening meal times. I understand the need for this in view of the very small number of residents but it did impinge on the freedom and enjoyment of those few.

    The friendliness of the staff and their willingness to go out of their way to meet special requests

    Stayed in January 2024

  • Reviewed: 25 January 2024

    8.0
    Clean, friendly, affordable.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    They put us in a different room that we didn't book because the original room we had booked was not in order. The aircon and television was faulty. And without informing us when we arrived they moved us. The other unit was ok. Would have been nice if they had told us beforehand and not when I questioned them about the booking.

    The staff was very friendly The pool was clean and a nice size. Lovely views too. Rooms also very clean.

    Stayed in January 2024

  • Reviewed: 27 November 2023

    8.0
    Verder baie lekker om daar te bly...alles by ons
    • Leisure trip
    • Group
    • Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Die Trappe....en een toilet vir 2 couples

    We like the location...it is near the Buff rally We can walk to our location

    Stayed in October 2023

  • Reviewed: 19 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    The room is a bit old

    I think the place needs a revamp in the rooms

    Stayed in November 2023

  • Reviewed: 7 November 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Apartment
    • Stayed 1 night

    White persons against coloureds.

    The experience.

    Stayed in October 2023

  • Reviewed: 31 October 2023

    7.0
    Lovely stay!
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    Close to everything and beautiful view!

    Stayed in October 2023

  • Reviewed: 24 October 2023

    6.0
    If wifi in rooms I will certainly stay there again
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights

    There was no wi-fi in the rooms Some guests laughing and talking loud after 10 pm

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    Exvellent
    • Leisure trip
    • Family with young children
    • Apartment with Lake View
    • Stayed 6 nights
    • Submitted via mobile

    The water was quick to get cold. Parking is an issue. The kitchen floor was not mopped. The security at the gate not convincing

    Location, Rooms and the entire space were excellent and pleasant. Very beautiful place

    Stayed in October 2023

  • Reviewed: 12 October 2023

    6.0
    OKAY BUT HOTEL CAN IMPROVE
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    BOOKING.COM CANCELLED MY BOOKING WHEN THEY TOLD ME I SHOULD CONTACT THE PROPERTY DIRECTLY WHAT IF HOTEL WAS FULLY BOOKED WHEN I GOT THERE? . BUILDING IS OLD NEEDS A PAINT INSIDE FLATS, DAMP ON WALLS, LIGHTS NOT WORKING. SERVICE IS SLOW AT BAR.

    LOCATION IS GOOD,

    Stayed in October 2023

  • Reviewed: 25 September 2023

    6.0
    Despite the things I didn’t like about the place, my weekend by Riviera was quite nice.
    • Leisure trip
    • Family with young children
    • Apartment with Lake View
    • Stayed 2 nights
    • Submitted via mobile

    No iron No dishwashing tablets Door knob broken No proper braai facilities Parking is limited Room doors cant lock We had to wash our own dishes yet we paid so much money for a weekend away. I don’t think it’s fair Cleaners didn’t clean accommodation properly

    The area where the property is situated

    Stayed in September 2023

  • Reviewed: 20 June 2023

    6.0
    overall it was fine, but it didn't wow me and at that price i will not be back.
    • Leisure trip
    • Family with young children
    • Apartment with Lake View
    • Stayed 1 night

    unfortunately the communal areas within the hotel were grubby. although the apartment had just been cleaned the hallway bathroom had a bad smell which filled the entire apartment despite keeping the door closed. unfortunately the password to the wifi didn't work and because we were just spending 1 night it was not a big deal, but they will need to look into that should occupants spend longer there.

    the apartment was nice and spacious. Since i was travelling with my Mother it was great that we each had a bathroom. And the kitchen meant we had the freedom to cater for our own needs. The staff were all welcoming and friendly.

    Stayed in June 2023

Showing 1 – 25

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