Reviews of Cumberland Hotel Worcester 3 stars
2 Stockenstrom Street, 6850 Worcester, South Africa
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewEverything
None. Everything was good
Hi Bianca Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us! Should you require any further assistance, please do not hesitate to contact me. Kind regards, Tankiso L. Bohlale Duty Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: operations@cumberland.co.za
Hi Bianca Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We loo… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewN/A
N/A
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThere is nothing to really like about the property
The rooms were filthy. The showers weren’t clean and didn’t drain at all with hair floating around. We got moved into 3 different rooms due to other guests pestering us. Drywalls between rooms not noise resistant. Really bad hotel. Wouldn’t recommend it at all
Dear Reinmar Thank you for taking the time to share your feedback. We apologize that your recent experience did not meet your expectations. We hope to do better next time. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Tankiso L. Bohlale Duty Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: operations@cumberland.co.za
Dear Reinmar Thank you for taking the time to share your feedback. We apologize that your recent experience did not meet your expectations. We hope to do better next time. Should you require any further assistance, please do not hesitate… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNot anything in particular
Rooms are old and in desperate need of renovation. Our first room had an nasty smell.
Hi Shane We are so sorry to hear about your negative experience. We appreciate you bringing this to our attention and we'll use your feedback to improve. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Tankiso L. Bohlale Duty Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: operations@cumberland.co.za
Hi Shane We are so sorry to hear about your negative experience. We appreciate you bringing this to our attention and we'll use your feedback to improve. Should you require any further assistance, please do not hesitate to contact me… Show more
Reviewed: 17 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI like the location of the hotel, and the staff was friendly. The hotel has a very safe parking space and awesome dining area as well as their pool area. The beds were exceptionally comfortable and the room was spacious.
Nothing i can think of at the moment
Dear Welcome, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us! Should you require any further assistance, please do not hesitate to contact me. Kind regards, Tankiso L. Bohlale Duty Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: operations@cumberland.co.za
Dear Welcome, Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI have stayed there many times when Im in Worcester, I used to like it, not anymore. Im very disappointed from my last visit
I was allocated in a room and when I noticed that the toilet doesn't flush I notified them. I was told the maintenance guy will attend to it in the morning and they refused to move me to a room with a working toilet. Had to spend the night in a stinking, bad hygiene room for 6 more hours
Hi Comfort Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the toilet that needed updating. It is a pleasure to announce that we have upgraded our toilets in the hotel as our main priority is to be able to offer a very well-maintained and comfortable atmosphere. It would be such a pleasure to welcome you back to our improved hotel! Should you require any further assistance, please do not hesitate to contact me. Kind regards, Tankiso L. Bohlale Duty Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: operations@cumberland.co.za
Hi Comfort Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the to… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewCold water
Dear Joey, Thank you for your valuable feedback, and I sincerely apologize for the lack of response. I know it must have been a very frustrating experience for you. I’d like to share that since your stay, We’ve maintained our heat pumps. I hope to welcome you back and provide the level of service you deserve. Sincerely, Tankiso L. Bohlale Duty Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: operations@cumberland.co.za
Dear Joey, Thank you for your valuable feedback, and I sincerely apologize for the lack of response. I know it must have been a very frustrating experience for you. I’d like to share that since your stay, We’ve maintained our heat pumps. I… Show more
Reviewed: 13 July 2025 · Stayed in May 2025
Verified reviewThe bathroom basin drain blocked
Hi Kelly, We regret to learn that your experience with us fell short of your expectations, Your feedback is invaluable to us, and we take it seriously. Our sincere apologies for not delivering the level of service and comfort we aspire to provide. At Cumberland, we are dedicated to continuous improvement, and we understand that this journey requires active guest input. We genuinely appreciate your willingness to share your perspective. At the moment we have revised our maintenance checklist to ensure frequent checks of our amenities and happy to declare that we have rectified the blockages to enhance a more satisfying experience for future stays. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Tankiso L. Bohlale Duty Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: operations@cumberland.co.za
Hi Kelly, We regret to learn that your experience with us fell short of your expectations, Your feedback is invaluable to us, and we take it seriously. Our sincere apologies for not delivering the level of service and comfort we aspire to… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in May 2025
Verified reviewSituated well and close to amenities.
Couches in both rooms were dirty.
Dear Junay, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team was informed, and immediate steps were taken to rectify the situation and ensure thorough cleaning procedures are followed. Your satisfaction is of utmost importance to us, and we hope to regain your trust on a future visit. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Tankiso L. Bohlale Duty Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: operations@cumberland.co.za
Dear Junay, Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. … Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewVery comfortable room
Hotel needs a new signboard
Reviewed: 5 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewNo value for money. Aircon didn't work. Bedding and room were dirty.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewHotel carpets very dirty and visibly stained, could do with a deep claen. The guy that served us breakfast was so grumpy. It felt like he was doing us a favour. Will definitely not go back there again.
Hotel needs a revamp
Good day Yoliswa Thank you for the review. The carpets are clean but the stains makes it look likes it was dirty, we are in the prosses of fixing that. Sorry to hear that the rest of your stay didn't go so well, that is not how we do business. We do hope you come again to have a better experience. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley Alberts Reservations Manager Cumberland Hotel and Conference Center
Good day Yoliswa Thank you for the review. The carpets are clean but the stains makes it look likes it was dirty, we are in the prosses of fixing that. Sorry to hear that the rest of your stay didn't go so well, that is not how we do… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewFalse advertising, absolutely disgusting.
I was charged 3 separate transactions for a place I refused to stay in. No one will assist in giving my money back!!!!
Hi Natalie I appreciate your review in terms of our advertising and catalyzed the matter with our advertising team. In the meantime, we apologize for not exceeding your expectations this time around. Your refund for the booking amount has been actioned. We aim to please and hope to host you again in the near future. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Tankiso L. Bohlale Duty Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: operations@cumberland.co.za
Hi Natalie I appreciate your review in terms of our advertising and catalyzed the matter with our advertising team. In the meantime, we apologize for not exceeding your expectations this time around. Your refund for the booking amount has… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in March 2025
Verified reviewReviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewCentral location, secure parking facilities. the breakfast was ok, despite the coffee that was not a good quality.
Poor restaurant facilities during the day, wanted to order a late lunch meal only to be told about the broken microwave and that the food will take long to defrost....we just left and went to another restaurant. Poor room in terms of comfort had the worst night's sleep as the pillows were like sleeping on paper. I even stuck the extra blanket into a pillow case to make a pillow of course it didn't make things better. the walls were damp with paint peeling off the wall around the lamp fixture. We left after 1 night although we booked for 2 nights we couldn't bear to spend another uncomfortable night there unfortunately.
Hi Marion Thank you for the review. I apologies for your experience here at our establishment, we are in the processes of renovating. Thank you for pointing this out. We hope to give you a better experience next time. Should you require any further assistance, please do not hesitate to contact me. Kind regards, Carley Alberts Reservations Manager Cumberland Hotel and Conference Center 2 Stockenstrom Street, Worcester, 6850 Tel:+27(0)233472641 Email: reservations@cumberland.co.za
Hi Marion Thank you for the review. I apologies for your experience here at our establishment, we are in the processes of renovating. Thank you for pointing this out. We hope to give you a better experience next time. Should you requ… Show more