Old world atmosphere

Stayed in September 2025

Nothing

It was quaint and comfortable

Stayed in August 2025

The staff, the breakfast and the spa.

Stayed in August 2025

The size of the room and bed and were disappointing - for a 5Star one expects and king size bed not double

The staff, the checking in process and the linen - EXCELLENT

Stayed in August 2025

Beautiful grounds, excellent food, the friendliest and most—accommodating staff. Location was also perfect for touring different parts of Cape Town.

Stayed in July 2025

Nothing! My friends are even intending on booking here!

The room & service was exceptional, food was incredible, the attention to detail was impressive .

Stayed in July 2025

Nothing

Old style ambience

Stayed in June 2025

The place was a bit difficult to get into and out but they all round have a lot of space when you already in the place.

We booked for a normal room for our wedding night, they not only upgraded us to the honeymoon suite for free, they also gave a gift from the staff.

Stayed in May 2025

Main Pool wasn’t heated which I thought it was

Amazing Service and Hospitality.

Stayed in May 2025

The property is absolutely gorgeous. When you arrive it looks amazing and it delivers. The rooms are spacious and clean to a high standard. The pool area and restaurant areas are beautiful. I really enjoyed my time here

Stayed in May 2025

A beautiful and elegant hotel. Fantastic service. The restaurant is simply superb with delicious, creative and thoughtful dishes with local connections to the area.

Stayed in May 2025

Everything

Stayed in May 2025

Liked everything, if anything would have liked a slightly bigger room

Beautiful hotel and staff were amazing!

Stayed in May 2025

Absolutely nothing

The Palm House Hotel is a little oasis of calm and tranquility on the outskirts of bustling Cape Town. From the moment we arrived until we left, we were treated like royalty. The staff were so friendly and accommodating. We decided to dine in the fine dining restaurant De Tafel and what an experience that was! The food was exquisite and the whole evening was a culinary celebration. Best food we have ever had and we have travelled extensively. We met the co owner who is doing a magnificent job of running this delightful boutique hotel. I have nothing but praise for the whole team.

Stayed in April 2025

The only thing was that our room was so much smaller than our friends room

The staff were amazing

Stayed in May 2025

At first, I was placed in a room close to a rather noisy ventilation system, but the hotel kindly offered me a much quieter room for my last night

Great pool and spa facilities, complemented by an extremely friendly and welcoming staff. The hotel is also conveniently located close to the start of the Two Oceans Marathon and I was even offered an early morning transfer to the starting point. A standout surprise was discovering that Gregory Henderson is running his signature restaurant right in the hotel, focusing on indigenous and wild ingredients. I had the pleasure of enjoying a four-course meal that was not only amazing but also very affordable. The casual atmosphere made the whole experience even more enjoyable. Highly recommended!

Stayed in April 2025

Serene space, perfect for a peaceful gateway. Highly recommended

Stayed in April 2025

Loved the hotel! The rooms, the ambience and the staff are just amazing. We had a wonderful stay in the Palm House Boutique Hotel. It’s a beautiful property offering old world charm and luxury, away from the crowds. No queues for breakfast, one is served exceptional a la carte breakfast, with individual attention to each and every guest. There is a school right next to the property which can be a bit noisy in the mornings, other than that this is a great place to relax and unwind away from the hustle and bustle of the city. The rooms are spacious with lovely views of the mountains and the greenery around. The food is great and the staff are super welcoming and hospitable. We just loved everything about this boutique hotel located in the veterans Wynberg suburb.

Stayed in March 2025

Excellent

Stayed in March 2025

When doors are closed it can be quite loud.

The staff were so friendly and professional! The food and service were tremendous!

Stayed in March 2025

Excellent breakfast

Stayed in March 2025

Nothing

Beautifully furnished and maintained hotel set in lovely garden. Sparkling pool with plenty of loungers and umbrellas. Staff were all exceptionally kind and helpful.

Stayed in March 2025

Poor internet connection.

The Shiraz room was magnificent. Gorgeous patio. Fantastic bathroom. The pool was perfect for the kids. The breakfasts were pretty good. A massive thank you to Carolyn and her team for making our stay so comfortable.

Stayed in February 2025

The staff working the restaurant were not as well organized as the staff working the front desk. They were very nice and friendly but we had to ask them instead of them being proactive.

Good location and very nice and friendly staff. Rooms are comfortable and very nice. The lady and gentleman from security checking us in were very friendly and helpful.

Stayed in February 2025