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Reviews of ocean palace self catering lodge

11 Sylvan Grove, Bulwer, 4083 Durban, South Africa

#164 of 204 B&Bs and Inns in Durban

Guests' Choice

Review score

Based on 51 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.2

  • Location

    6.7

  • Facilities

    6.6

  • Staff

    7.5

  • Value for money

    6.8

  • Free WiFi

    3.8

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Showing 1 – 25

  • Reviewed: 8 January 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 4 nights
    • Submitted via mobile

    That the house was very hot...air-condition was not working.

    The beds..

    Stayed in January 2025

  • Reviewed: 31 December 2024

    6.0
    Our stay at ocean palace was actually okay, we felt at home and was not very far from the beach.
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 3 nights
    • Submitted via mobile

    Mosquitoes and the heat since air conditions were not working and there was only one Fan. Also the hot water was running out quickly couldn't accommodate all of us, if the first 4 showers then the rest showers with cold water

    The location was good, not very far from places of interest. Anything we needed at the kitchen for self catering was there

    Stayed in December 2024

  • Reviewed: 23 December 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 1 night
    • Submitted via mobile

    Durban is so hot the aircon was not working and no fan provided. There is a note that says don't touch the Dbox for geyser it is automatically set. In the morning the water was cold and I asked the lady she said she has on the gyser. We shower with cold Water after 6am, that was not Fair. The remote for the gate didn't work properly, so she asked some1 to open the gate and that person didn't close the gate on time. We had cars and it's unsafe for cars.

    Location, many bedrooms

    Stayed in November 2024

  • Reviewed: 24 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom Townhouse
    • Stayed 2 nights
    • Submitted via mobile

    The bed was not comfortable at all and the dining table condition wasn't ok

    The cleaness

    Stayed in September 2023

  • Reviewed: 17 May 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Four-Bedroom House
    • Stayed 3 nights
    • Submitted via mobile

    Information not communicated on time

    Its in a quite location Wi-Fi good

    Stayed in May 2023

  • Reviewed: 25 August 2025

    1.0
    Needs serious maintenance.
    • Business trip
    • Group
    • Four-Bedroom House
    • Stayed 3 nights

    Not really anything, Property is not in a good condition. showers has mold and some beds falling apart. Frames broken and mattresses dented.

    Stayed in August 2025

  • Reviewed: 28 May 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    No extra warm blankets.

    Location was good, not far from the CBD.

    Stayed in May 2025

  • Reviewed: 27 March 2025

    3.0
    Not the most comfortable.
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 3 nights
    • Submitted via mobile

    Cleaning the doors and improving the general neatness…

    Enough beds.

    Stayed in March 2025

  • Reviewed: 17 March 2025

    3.0
    Not what we were expecting
    • Business trip
    • Group
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    The bedding was dirt, it was like they didn't change it, they booked us with other people without informing us about that, worse of all it was dunked man's, while we are females, we stand out for about 30min because the other people went out with the keys, we were sharing 1 key, like really that was very bad

    Stayed in March 2025

  • Reviewed: 15 February 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Great place

    Stayed in February 2025

  • Reviewed: 12 December 2024

    1.0
    Can the owner be serious about this business. My stay was horrible
    • Leisure trip
    • Group
    • Four-Bedroom House
    • Stayed 3 nights
    • Submitted via mobile

    As above

    There was nothing to like. No one came to welcome us. We were referred to find the key somewhere and it took us more than fifteen minutes to get the key. The place is not well taken care of, the bedding was not clean.The place has a no so nice smell. Curtains are hanging like some one was in bad mood when hanging them No toilet paper, no towels and no hot water. During our stay the electricity got finish and we were in a dark for some minutes and the owner didn’t bother to come but only sent a long number via WhatsApp. The gate got stuck and some were locked outside still the owner didn’t come or sent someone to fix the problem. I wouldn’t recommend this place to anybody.

    Stayed in December 2024

  • Reviewed: 12 November 2024

    10
    Exceptional
    • People with friends
    • Four-Bedroom House
    • Stayed 1 night
    • Submitted via mobile

    Geaser was not working 😕😔

    Stayed in November 2024

  • Reviewed: 29 July 2024

    1.0
    Terrible experience for my kids
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 1 night
    • Submitted via mobile

    Firstly they was no one to welcome us,we told to check for the key under the brick All rooms were not cleaned it wqs smelling and filthy The kitchen had all food in yhe fridge all pots in used and had food,kitchen bin full and smelling,kitchen cupboard dirty The bathroom was dirty and toilets had stains of stools all and dry We had no toilet rolls/tissue Other rooms had no light They have prepaid electricity then it was finished midnight and restored at 7h30 the next day,we hd to sleep in a dark room The water was cold nobody told us how to make it hot The floor was dirty not mopped

    Nothing

    Stayed in July 2024

  • Reviewed: 26 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    We liked everything about the place.

    Stayed in February 2024

  • Reviewed: 18 February 2024

    1.0
    HORRIBLE
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    ABSOLUTELY EVERYTHING! From the staff lying about being fellow bookers when in actual fact they work there. The room was not prepared before we arrived. They FORGOT the date we had booked for. The lady managing the place does not understand and is unable to speak proper English. Hygiene of the overall place is a ZERO. They refused to give us the key to the room saying that “it is lost” and that we’d lock the main door of the house. How?? When the other guy opened with the KEY RIGHT IN FRONT OF US. The place has no mirrors. We ended up booking at another place because of how filthy it was , amongst other reasons. But most importantly IT IS NOT SAFE! Especially if you’re travelling as girls.

    ABSOLUTELY NOTHING!

    Stayed in February 2024

  • Reviewed: 16 February 2024

    8.0
    Very good
    • Business trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Yes

    Stayed in February 2024

  • Reviewed: 8 January 2024

    10
    We really had a great time
    • Leisure trip
    • Group
    • Three-Bedroom Townhouse
    • Stayed 3 nights
    • Submitted via mobile

    Atleast if they can install a swimming pool

    The space

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 1 night
    • Submitted via mobile

    We enjoyed our stay.

    Stayed in January 2024

  • Reviewed: 28 December 2023

    4.0
    Worst stay ever
    • Family with young children
    • Three-Bedroom Townhouse
    • Stayed 4 nights
    • Submitted via mobile

    The place is smelling not clean

    I only like the fact that it’s spacious only

    Stayed in December 2023

  • Reviewed: 11 December 2023

    1.0
    It was very disappointing
    • Leisure trip
    • Family with young children
    • Four-Bedroom House
    • Stayed 3 nights

    The place was not clean; the linen was dirty or used and not changed before we went in. On the first night, we could not use the linen; we slept on top of the provided bedding with our towels. The towels were also used and not changed. One towel was provided per room, and we were three in one room. The dishes also was not properly washed upon arrival The lady who checked us in couldn't speak English, and we are Pedis; we couldn't communicate in Zulu Other guests were singing and making loud noises the whole night on our first night. The pictures on Booking.com are misleading; what's on the web and the place are different.

    Stayed in December 2023

  • Reviewed: 7 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Three-Bedroom Townhouse
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were spacious and clean and the lady that was assisting us always picked up when we had concerns.

    Stayed in December 2023

  • Reviewed: 1 October 2023

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Three-Bedroom Townhouse
    • Stayed 2 nights
    • Submitted via mobile

    Electricity n water problem

    Nothing

    Stayed in October 2023

  • Reviewed: 27 March 2023

    3.0
    Poor
    • Leisure trip
    • People with friends
    • Four-Bedroom House
    • Stayed 2 nights
    • Submitted via mobile

    No toilet seats, windows could not be open. Aircon not working, staircase rail broken, doors could not close properly

    House is spacious

    Stayed in March 2023

  • Reviewed: 10 February 2023

    8.0
    Felt like home away from home.
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    Cleanliness & staff politeness.

    Stayed in February 2023

Showing 1 – 25

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