Reviews of The Max Hotel Sandton
5 Rivonia Road, Illovo, Sandton, 2196 Johannesburg, South Africa
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewclose by to malls and surrounding
room could have been upgrade
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff members especially the security are very friendly. The Location is also great and easy to find.
The rooms are not equipped with smart TVs, the bed was uncomfortable and not stable, this was really bad! They can improve on the room decor and put carpet in the rooms and remove the steel side tables next to the bed, they are made of hard steel and can be harmful as they are shaped like a braai stand and that is not cool to sleep next to such. I was disappointed at the dirty black carpet on the passages, that should be easy to clean. The hotel just looks impressive on the pictures.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI loved everything about it.
No complaints
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI didn't Know that you guys don't provide toothpaste
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewExcellent services they provide and cozy environment the guests can enjoy
Adjacent to the mainroad, it's a little bit noisy
Dear Eric, Thank you for taking the time to rate your stay at The Max Hotel Sandton. We are delighted to hear that you found our location and environment convenient during your visit. We fully apologize for the inconvenience caused by the noise from the traffic, we trust that will not deter you from visiting us again and look forward to welcoming you back for another great experience. Kind regards, Max Hotel Management
Dear Eric, Thank you for taking the time to rate your stay at The Max Hotel Sandton. We are delighted to hear that you found our location and environment convenient during your visit. We fully apologize for the inconvenience caused by the n… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe property was clean very friendly staff when l checked in my daughter wasn’t feeling well at all. She fell ill in the plane.They assisted in getting me something she could eat and that made us comfortable
Dear Hundi, Thank you for taking the time to rate your stay with us. We are truly sorry to hear that your daughter wasn’t feeling well during your visit. Our team did their best to assist by going the extra mile to help with meal arrangements, and we hope she is feeling much better now. We truly appreciate you choosing to stay with us and taking the opportunity to explore the services we offer. We look forward to welcoming you again and providing you with another excellent experience. Kind regards, Max Management
Dear Hundi, Thank you for taking the time to rate your stay with us. We are truly sorry to hear that your daughter wasn’t feeling well during your visit. Our team did their best to assist by going the extra mile to help with meal arrangemen… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClose to Sandton city and Stadium. Self catering, kitchen with all necessary utensils
No balcony
Dear Kamogelo, Thank you for taking the time to rate your stay at The Max Hotel Sandton. We are delighted to hear that our location near the stadium and malls was convenient for you, and that our kitchen utensils met your expectations. At The Max Hotel, we strive for 100% guest satisfaction, and it’s always rewarding to hear when our efforts make a positive impact. We look forward to welcoming you back for another excellent experience, especially with the exciting renovations currently underway! Kind regards, Max Management
Dear Kamogelo, Thank you for taking the time to rate your stay at The Max Hotel Sandton. We are delighted to hear that our location near the stadium and malls was convenient for you, and that our kitchen utensils met your expectations. At T… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIt was estetically pleasing and clean.
Nothing
Dear Connie, Thank you for taking the time to rate your stay at The Max Hotel Sandton. We are delighted to hear that your experience met your expectations. At The Max Hotel, we strive for 100% guest satisfaction, and it’s always rewarding to hear when our efforts make a positive impact. We look forward to welcoming you back for another excellent experience, especially with the exciting renovations currently underway! Kind regards, Max Hotel Management
Dear Connie, Thank you for taking the time to rate your stay at The Max Hotel Sandton. We are delighted to hear that your experience met your expectations. At The Max Hotel, we strive for 100% guest satisfaction, and it’s always rewarding t… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewUnfortunately it is a self catering apartments.
No balcony to accommodate a smoker. Had to go to a central point to smoke.
Dear Ndaba, Thank you for your valued feedback regarding your stay at The Max Hotel. We sincerely apologize for the inconvenience caused by the lack of smoker-friendly rooms. While our rooms are non-smoking, we do provide designated smoking areas on the rooftop and around the reception parking space for your convenience. With the ongoing renovations, we are excited to soon offer patio rooms on the ground floor, which will be more suitable for guests who smoke. These will be available upon request. We truly hope this does not deter you from visiting us again, and we look forward to welcoming you back soon. Kind regards, Max Management
Dear Ndaba, Thank you for your valued feedback regarding your stay at The Max Hotel. We sincerely apologize for the inconvenience caused by the lack of smoker-friendly rooms. While our rooms are non-smoking, we do provide designated smoking… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI loved the reception. The reservation manager was absolutely stunning, so polite, accomodative, engaging and willing to listen to our requests, and issues that we had had. She was never at one time off or gave us an attitude. She really does love what she does, in fact I'd go as far as saying the stuff is very friendly and willing to work. I'm so grateful for her, wish I caught her name.
I did not like that the initial room we got wasn't the one I saw on the pictures. I booked a ground floor unit, they initially gave us one on the third floor. And although the same setting it did not quite feel and had the same aesthetic as the one we saw advertised. But again, the reservation manager came through for us. So thankful.
Dear Rose, Thank you for rating your stay at the Max Hotel Sandton and we appreciate you for the kind words! We are so happy your stay at Max Hotel Sandton- went so smoothly and the fact that our staff were so amazing towards helping and resolving issues. Would you mind sharing with your friends who visit Sandton? We would love to continue providing great service to awesome guests like you. Thanks again We look forward to host you again soon. Kind regards, Max Hotel Sandton.
Dear Rose, Thank you for rating your stay at the Max Hotel Sandton and we appreciate you for the kind words! We are so happy your stay at Max Hotel Sandton- went so smoothly and the fact that our staff were so amazing towards helping and re… Show more
Reviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewI liked the hotel. It felt safe and comfortable
I liked everything about the hotel
Dear Guest, We are delighted to hear that you had a comfortable and relaxing experience at our establishment. At The Max Hotel, we always strive for 100% guest satisfaction, and your feedback helps us get closer to that goal. We looking forward to welcome you back again soon for a much better experience. Kind regards, Max Hotel- Management
Dear Guest, We are delighted to hear that you had a comfortable and relaxing experience at our establishment. At The Max Hotel, we always strive for 100% guest satisfaction, and your feedback helps us get closer to that goal. We looking for… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified review