Reviews of The Hazendal Hotel and Homestead

This property cannot be beaten when it comes to its amenities, service, staff and beautiful grounds. As a frequent traveller I can say this is one of the best properties I have stayed at. The staff’s attention to detail and willingness to go the extra mile really make it feel like a home away from home. It’s amazing that they manage to provide the best service in all their offerings from food to the spa everything was excellent!

Nothing.

Rooms were very comfortable and nicely appointed. Restaurant and breakfast was very nice. Wine tasting was pleasant too. Lots of space for kids to run around.

When we arrived and went to the pool, nothing was set up and there was no background music etc, felt like we were not allowed to be there. I asked the waitress to put some music on and it already felt more welcoming. Somehow our pool bill got messed up and my husband went to reception to sort it out and they said not to worry. Then they came knocking on our room door (persistently) at 8pm when our child was trying to fall asleep and said my husband had to go sort the bill so there was just a lot of confusion and unnecessary back and fourth due to bad communication between the staff and management. I didn’t like the big electricity towers right there by the hotel, can’t be good for people to have that much electricity around?! Also wonderdal (the kids play area) was a great set up but the staff on duty were not very interactive with our son, the guy just stood at the door watching him, rather than playing with him… so he didn’t want to stay there after all. Nice that there was a free voucher included in the stay though. We were excited to try padel too as this was also included in the stay. When we called to book they said they were fully booked. However when we walked down to the courts there was no one there. We spoke to the staff at the padel courts and they said they had no bookings all morning. So that was quite annoying!

Excellent service

Beautiful hotel, modern, lovely gardens and great wines.

It is more expensive than certain wine estate but well worth it.

Perfectly located, excellent amenities and superb staff. From the welcome on arrival to farewell on departure it was a thoroughly enjoyable experience

Nothing comes to mind

Location and room with an pleasant view.Spa experience exceeded our expectation.The lady that helped us with our room service that evening was excellent.

No Hot pool,that was one of the selling points for me .Couldn't get a wine tasting booking ,even though the place appeared empty.Poor service at the bar area ,to little staff.Waiters were having to pour the drinks themselves and see to clients.General public from Golf seems to get better service than hotel guests.

It was our Wedding night and the staff dressed up the room very Romantic,the champagne and little chocolate threats was very thoughtfull of them.The welcoming and the treatment from the Reception staff was Very professional.We will Definitely come back and do a Summer Holiday.Also the staff at the Restaurant, very professional and friendly...We had an all round lovely Experience... Thank you Regards

Beautiful modern hotel and stunning grounds with endless facilities, very comfortable rooms, everything clean and pristine, lovely spa treatments, great selection of restaurants, friendly well trained staff and overall great offering.

Nothing to fault

This property exceeded my expectations. The room was beautiful and comfortable. I developed a migraine headache on the morning of checkout and the guest relations manager was kind enough to send someone to the pharmacy to get medication for me, since I had run out.

Room service took a bit longer than hoped for.

Loved the entire experience. My family and I loved the experience and will definitely be using your hotel for every Cape Town visit

I can't even think of anything....the experience was positive and beautiful

Staff were amazing

Traffic, but that's not in your control.

Excellent breakfast

Nothing

The staff were the highlight, extremely professional, friendly and helpful.

There is not one thing I can fault. We loved it so much here and there is so much to do that we did not leave the Hotel at all for out entire stay here. They provide more than enough to just spend all ypur time at the estate.

The staff were exceptional and professional. The beds were so comfy. The facilities in the room were exceptional and the view from the room was just spectacular. The breakfast was terrific and extremely tasty. The spa was just terrific, and was one of the best massages we have ever had. The spa facilities was definitely top notch! Will definitely be back for the spa!

Only thing was when we arrived, no porter helped us with the luggage even though I could see people at the reception. No one opened the front door till they saw me struggling with trying to open and then push my luggage through, as the doors are quite heavy. But they made up for it, as he took us round for a tour of the premises to help us orientate ourselves.

Beautifully built, over the top service, confort

Nothing!