Reviews of Harbour House Hotel - Harbour Square
22 Harbour Road 3, 7200 Hermanus, South Africa
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewBreakfast Close to the shops and restaurants
The 2 bed apartment was not really a 2 bed but 2 rooms next to each other. Not what we expected or how it is sold Apartments are not part of the main hotel and so you need to walk across roads to go to breakfast or to reception
Dear Matt, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the convenient location and our breakfast offering. We also appreciate your comments regarding the apartment layout and the separate location from the main hotel. Your observations are valuable as we continue to ensure our descriptions are clear and expectations are managed. We hope to have the opportunity to welcome you back for another stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Matt, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the convenient location and our breakfast offering. We also appreciate your comments regarding the apartment layout and the separate location from the … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewLocation
Nothing
Dear Nelichea, Thank you for your wonderful feedback. We are delighted to hear that you loved every minute of your stay and enjoyed the stunning views, friendly service, and our vibrant surroundings. It’s always a pleasure to know our guests leave with such memorable experiences. We look forward to welcoming you back for another exceptional stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Nelichea, Thank you for your wonderful feedback. We are delighted to hear that you loved every minute of your stay and enjoyed the stunning views, friendly service, and our vibrant surroundings. It’s always a pleasure to know our gues… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewthe breakfast was fantastic ,the location brilliant
Marks on the ceiling ,prepped to paint but never did as well as above the entrance door ,that's not a good site some filler on the joint of the cornice the bed was hard and not very comfortable . the mold in the corners of the hand basin where the sealer has been half heartedly done the entrance door to the room needs to be shaved on the side to allow for ease of operation ,I had to bang the door to open & close it , my wife struggled to open the door due to it being so sticky Proper adjustment of the sliding door rollers for ease of access the balcony Surely the maintenance crew can find a proper handle for the window to open & close
Dear Charl, Thank you for taking the time to share your detailed feedback with us. While we’re delighted that you enjoyed our fantastic breakfast and brilliant location, we are genuinely sorry to read that certain aspects of your stay fell short of your expectations. Please rest assured that we take every comment to heart, your observations regarding room maintenance, from the door alignment to the sealant work and general finishes, are extremely helpful. We will be sharing these details with our maintenance team to ensure improvements are made promptly, as we truly strive for every element of our guest experience to reflect the standards we aim for. We understand how these details can impact your overall comfort, and we’re committed to ensuring that should you choose to stay with us again, you will notice a clear difference. Thank you once again for your constructive feedback, it is invaluable in helping us grow. We hope to have another opportunity to welcome you back and deliver a more seamless stay next time. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Charl, Thank you for taking the time to share your detailed feedback with us. While we’re delighted that you enjoyed our fantastic breakfast and brilliant location, we are genuinely sorry to read that certain aspects of your stay fell… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewWalking distance to restaurants
I was disappointed to find that the actual hotel block was away from the front of the sea as shown on the pictures advertised. At our time of stay they were doing renovations and we were not made a where of this before our stay, If I knew of this I would not have stayed at the hotel.
Dear Ernie, Thank you for taking the time to share your feedback with us. We truly regret to hear that aspects of your stay did not align with your expectations, particularly regarding the location of your room block and the renovations during your visit. Your comments are important to us, we understand how disappointing it must have been to feel that the room location and nearby works were not clearly communicated beforehand. We are reviewing how we present our accommodation options and any works on site to ensure our guests feel fully informed when making their reservations. It is always our goal to deliver a transparent and enjoyable experience for each and every guest. Your feedback will help us refine this. We sincerely hope you might give us another chance in the future to provide you with the stay you had hoped for. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Ernie, Thank you for taking the time to share your feedback with us. We truly regret to hear that aspects of your stay did not align with your expectations, particularly regarding the location of your room block and the renovations du… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewEverything was truly amazing from the staff to the surrounding restaurants and the amazing breakfast, tea and scones served. Accommodation was also great and cozy Definitely will come back 💜
Unfortunately, and I mean seriously unfortunately, the tv channels available were so minimal, struggled to find anything to watch. Not sure if it’s the new norm to have to tune into your Netflix, Showmax at home, which is mission impossible, to start remembering all passwords etc. I feel that due to the cold and rain, they should have offered winter duvets instead of an extra throw.
Dear berelowitz, Thank you so much for sharing your experience, we’re delighted that you loved your time in Hermanus and that the charm of the town, our friendly team, delicious breakfasts, and cosy accommodation made your short stay memorable. Your feedback about the limited TV channels and the extra comfort during colder, rainy weather is truly appreciated. We understand how important it is to feel snug indoors on chilly days, and we’ll take your suggestions about winter duvets and streaming convenience into account as we continually enhance our guest experience. It would be an absolute pleasure to welcome you back again for a longer visit next time, Hermanus always has more to offer, and we’d love to make it feel like your home away from home. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear berelowitz, Thank you so much for sharing your experience, we’re delighted that you loved your time in Hermanus and that the charm of the town, our friendly team, delicious breakfasts, and cosy accommodation made your short stay memor… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewVery friendly staff, secure parking, good breakfast and appreciate the complimentaries!
No complaints.
Dear Jurie, Thank you so much for your wonderful feedback and for highlighting what made your stay memorable. We’re so glad you enjoyed our welcoming team, secure parking, delicious breakfast, and the little complimentary touches, it’s always our aim to ensure you feel looked after in every way. Your kind words and appreciation truly mean the world to us. We hope to have the pleasure of welcoming you back soon for another relaxing stay in our special location. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Jurie, Thank you so much for your wonderful feedback and for highlighting what made your stay memorable. We’re so glad you enjoyed our welcoming team, secure parking, delicious breakfast, and the little complimentary touches, it’s alw… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewBest Location in Hermanus
The unit is not exactly as upmarket as displayed on the website
Dear Harold, Thank you for sharing your thoughts with us. We’re truly grateful that you enjoyed our prime location in Hermanus, it’s wonderful to hear you’d consider staying with us again. We do take your feedback about the unit’s presentation to heart. It’s important to us that what our guests see and what they experience align perfectly, so please know your comments have been noted for further review with our team. We appreciate your honesty and your consideration to return, and we look forward to the opportunity to welcome you back for an even better stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Harold, Thank you for sharing your thoughts with us. We’re truly grateful that you enjoyed our prime location in Hermanus, it’s wonderful to hear you’d consider staying with us again. We do take your feedback about the unit’s present… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewMost beautiful view and fabulous, comfortable room. Delicious breakfast and superb staff.
Not one thing!
Dear Teresa, Thank you for your wonderful feedback and for your continued loyalty. We are delighted to hear that you enjoyed the spectacular views, comfortable room, delicious breakfast, and attentive service. It’s always a pleasure to know our guests leave with such memorable experiences. We look forward to welcoming you back to Harbour House for another exceptional stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Teresa, Thank you for your wonderful feedback and for your continued loyalty. We are delighted to hear that you enjoyed the spectacular views, comfortable room, delicious breakfast, and attentive service. It’s always a pleasure to kno… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewEverything
There was nothing not to like
Dear Eveline, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed every aspect of your stay. It is always rewarding to know our guests leave with such a positive experience. We look forward to welcoming you back for another exceptional stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Eveline, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed every aspect of your stay. It is always rewarding to know our guests leave with such a positive experience. We look forward to welcoming you b… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewGreat location.
Bathroom. Would of preferred closed in bathroom not some sort of blind??? Messing if you're having a bath with kids???
Dear Jessica, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the convenient location of your stay. We also appreciate your comments regarding the bathroom design and understand how this may have affected your experience, especially when travelling with children. Your observations are valuable and will be considered as we continue to enhance our guest experience. We hope to have the opportunity to welcome you back for another stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Jessica, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the convenient location of your stay. We also appreciate your comments regarding the bathroom design and understand how this may have affected your … Show more
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewBreakfast was excellent. Staff/waiters were very friendly and service was exceptional
Not sufficient catering for halaal
Dear Ridwaan, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our breakfast and found our staff and service exceptional. We also appreciate your comments regarding halal catering and will take them into consideration as we continue to enhance our offerings for all guests. We hope to welcome you back for another enjoyable stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Ridwaan, Thank you for sharing your feedback. We are delighted to hear that you enjoyed our breakfast and found our staff and service exceptional. We also appreciate your comments regarding halal catering and will take them into consi… Show more
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewWonderful location. Great staff.
Dear Laura, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location and found our staff to be exceptional. Your kind words are greatly appreciated, and we look forward to welcoming you back for another memorable stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Laura, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our prime location and found our staff to be exceptional. Your kind words are greatly appreciated, and we look forward to welcoming you back for … Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewStunning, central location with amazing views. All staff members were friendly, cheerful and so helpful. We used the pool at the main hotel and at Harbour Square, which was smaller but more private and views were still exceptional.
Dear Meagan, Thank you for your kind feedback. We are delighted to hear that you enjoyed our central location, breathtaking views, and the attentive service from our team. It’s wonderful to know you made the most of both our pools and appreciated the privacy and exceptional surroundings at Harbour Square. We look forward to welcoming you back for another memorable stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Meagan, Thank you for your kind feedback. We are delighted to hear that you enjoyed our central location, breathtaking views, and the attentive service from our team. It’s wonderful to know you made the most of both our pools and appr… Show more
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewLovely hotel in a great location. All staff friendly and helpful. Nice touches such as welcoming drink and tea and scones in the afternoon. Accomodation more than adequate. Spacious and well equipped.
Dear suzanne, Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed our prime location, attentive staff, and the thoughtful touches such as the welcome drink and complimentary afternoon tea with scones. It is also delightful to know that you found your accommodation spacious, well-equipped, and comfortable. We look forward to welcoming you back for another exceptional stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear suzanne, Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed our prime location, attentive staff, and the thoughtful touches such as the welcome drink and complimentary afternoon tea with scones. It is als… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewNearly everything.
Our room was in a separate building from reception, breakfast and pool area but this was only a small drawback.
Dear THOMPSON, Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beautiful views and convenient location, and that your overall experience was positive. We also value your note regarding the room’s location, and will take this into consideration in our marketing and guest communication to ensure greater clarity for future bookings. We look forward to welcoming you back for another memorable stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear THOMPSON, Thank you for sharing your feedback. We are delighted to hear that you enjoyed the beautiful views and convenient location, and that your overall experience was positive. We also value your note regarding the room’s location… Show more
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewStaff at the breakfast were nice
Reservation: there was a misrepresentation about the apartment with 2 bedrooms we booked. The reservation confirmation stated clearly "2 bedrooms apartment". Instead of an apartment with two bedrooms we were handed two keys to two separate bedrooms across a corridor. The hotel claimed that the glass (so transparent) fire security door at the entrance of the corridor leading to the bedrooms was the alleged "apartment" entrance door. The door was a corridor door, transparent so people could see inside and although it could be locked (like a toilet locker) from the inside, it could also be opened from the outside with a simple coin (like a toilet locker). This is obviously not an apartment with privacy and a secured key door. Although it was not an apartment with 2 bedrooms, the front desk kept maintaining it was instead of admitting that it was not what we had booked and actually helping us resolve the situation! So we had to contact bookings... we ended-up using one room only (handed the other key back to the hotel) and our two daughters slept on a sofa. We complained and as compensation on a ~9,330 ZAR booking we were offered a 2,332 ZAR voucher. I will let other customers decide for themselves how nice/fair that is. From our perspective we feel we have been mis-sold and do not consider the compensation to be fair. Cleanness: the room was dirty. Facilities: It was supposed to have a jacuzzi and a barbecue on the terrasse, the jacuzzi was dirty and the barbecue all rusty so we did not use it. Staff: front desk were not nice. Breakfast: the breakfast was not good (staff at the breakfast were nice though).
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewThe room was amazing and we loved the location in the gorgeous town of Hermanus.
Dear Rebecca, Thank you for sharing your wonderful experience. We are thrilled to hear that you enjoyed your stay, loved your room, and made the most of the beautiful town of Hermanus. It’s always a pleasure to know our guests leave with such memorable adventures and experiences. We look forward to welcoming you back for another exceptional stay. Warmest regards, Kitana Kissoglou Marketing & Sales Team
Dear Rebecca, Thank you for sharing your wonderful experience. We are thrilled to hear that you enjoyed your stay, loved your room, and made the most of the beautiful town of Hermanus. It’s always a pleasure to know our guests leave with s… Show more