Reviews of Courtyard Hotel Waterfall City 4 stars
Karkloof Crescent, 2066 Midrand, South Africa
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Reviewed: 5 September 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was good and yummy
Dinner was not good
Good Afternoon. Thank you for recently being our guest and for taking a moment of your time to rate the hotel and it teams. We are pleased to see that we generally met your expectations. Your valuable feedback on the dinner is appreciated and has been passed onto the team for their action. Our sincerest apologies for any inconvenience caused. May we request, that if anything is not to your liking - please contact the Manager on Duty that we may get this immediately addressed for you. As always, feel free to let us know if there is anything else we can do to make your stays more comfortable. Do have a great week ahead, and we look forward to welcoming you back again soon. Kind Regards, Brendan
Good Afternoon. Thank you for recently being our guest and for taking a moment of your time to rate the hotel and it teams. We are pleased to see that we generally met your expectations. Your valuable feedback on the dinner is appreciated a… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything was lovely, clean & the staff were super helpful & friendly!
The only thing we didn’t enjoy was the food, overpriced and just not up to the standard of the hotel. But with that being said, the drinks were cold and the staff were super attentive. Not a dealbreaker but definitely something they should work on.
Good Afternoon Liza. Many thanks for recently being our guest. We are so pleased to hear that you had a good stay. Sorry to hear that you feel the food wasn't up to scratch. Our Sincerest apologies. We will definitely raise this with the team and ensure that this is addressed. As always, feel free to let us know if there us anything else we can do to make your stays more comfortable, and if anything is not to your liking - do not hesitate to contact the Manager on Duty. Wishing you a great week ahead and look forward to welcoming you back when next in the area. Kind regards, Brendan
Good Afternoon Liza. Many thanks for recently being our guest. We are so pleased to hear that you had a good stay. Sorry to hear that you feel the food wasn't up to scratch. Our Sincerest apologies. We will definitely raise this with th… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat view of the sunset from the rooftop bar.
Shower pressure can be better
Good Afternoon Justin. Thank you for being our guest and for the valuable feedback. We are so pleased to hear that you enjoyed the views from The Highline. We have noted your rating on the bed - please feel free to make use of our Pillow & Bedding menu available via the QR Code in your room. As always, feel free to let us know if there is anything else we can do to make your stays more comfortable. Do have a great week ahead and we look forward to welcoming you back when next in the area. Kind Regards, Brendan
Good Afternoon Justin. Thank you for being our guest and for the valuable feedback. We are so pleased to hear that you enjoyed the views from The Highline. We have noted your rating on the bed - please feel free to make use of our Pillow &a… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewStaff were super attentive, helpful and friendly. Hotel is very well situated and for those who enjoy shopping and trying new restaurants there is an entrance straight in to the Mall of Africa across the road.
Good Afternoon Bonita. Thank you for recently being our guest. We are so pleased that you had a great stay with us and that the team met delivered on their service commitments. Do have a great week ahead and we look forward to welcoming you back when next in the area. Kind Regards, Brendan.
Good Afternoon Bonita. Thank you for recently being our guest. We are so pleased that you had a great stay with us and that the team met delivered on their service commitments. Do have a great week ahead and we look forward to welcoming you… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe hotel was conveniently located near the training center I was attending and the Mall of Africa, allowing easy access on foot to shopping options.
Approximately 35% of the restaurant staff I interacted with displayed poor customer service and a lack of enthusiasm. During my first dinner, they took 25 minutes to be served despite the restaurant not being busy. The following day, I waited 35 minutes, while other guests who arrived later were served before me. Due to this experience, I chose to dine elsewhere for the remainder of my stay.
Good Afternoon. Thank you for recently being our guest and for passing on this valuable feedback. We truly value this feedback as this allows us to continually improve. May we request that if anything is not to your liking while our guest, that this is reported to the Manager on Duty and we will ensure that it is immediately addressed. Do have a great week ahead and we look forward to being able to welcome you back when next in the area. Kind Regards, Brendan
Good Afternoon. Thank you for recently being our guest and for passing on this valuable feedback. We truly value this feedback as this allows us to continually improve. May we request that if anything is not to your liking while our guest, … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewSTAFF TAKING CARE OF EVERY SINGLE DETAIL IS MUCH APPRECIATED. CLEAN AND COMFORT ROOMS, NEAT AND TIDY EVERYDAY! LOVEING THE FEEL AND DECOR OF THE HOTEL IN GENERAL. RECEPTION STAFF WELCOMING AND READY TO ASSIST.
ROOM SERVIE MENUE CAN EXPAND A BIT, SPECIALLY FOR LIGHT SNACKS LIKE CHICKEN WRAPS
Good Afternoon. Thank you for recently being our guest and for the wonderful review received. We are ecstatic to hear that you had a wonderful stay and that the team met all your expectations. We have noted your feedback on the In-Room Dining Menu and will ensure that these are considered for when we make future changes. Do have a great week ahead and we look forward to welcoming you back. Kind Regards, Brendan
Good Afternoon. Thank you for recently being our guest and for the wonderful review received. We are ecstatic to hear that you had a wonderful stay and that the team met all your expectations. We have noted your feedback on the In-Room Dini… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewVery clean and a great location
Nothing
Good Afternoon Barry. Thank you for recently being our guest and we hope you had an enjoyable trip home. We are so pleased to hear that you had a wonderful stay with us and look forward to welcoming you back when next in the area. Do have a great week ahead. Kind Regards, Brendan.
Good Afternoon Barry. Thank you for recently being our guest and we hope you had an enjoyable trip home. We are so pleased to hear that you had a wonderful stay with us and look forward to welcoming you back when next in the area. Do have a… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified review