Reviews of Century City Hotel Urban Square 4 stars
3 Energy Lane, Bridgeways Precinct, Century City, Cape Town, Century City, 7441 Cape Town, South Africa

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe breakfast, location and the staff were excellent. When we needed to extend our stay at the Hotel, the first day seemed to be fully booked. Your staff Kelvin and a lady on duty assisted to extend our stay, for are very grateful for that.
When we were in the lobby, a number of people came to the Hotel. I was not very comfortable with some of the people coming into the Restaurant, the young stars looked thuggish and I hope the hotel can restrict entry to avoid insecurity.
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAs usual, a warm welcome by all staff members, only keen to assist. The room was spacious with plenty of furniture. I've never slept in such a large bed ! I love this hotel.
Dear David, Thank you for the review and I am delighted to hear you enjoyed your stay. I look forward to welcoming you back to Urban Square Hotel in the near future! Warm regards, Chelsea Chetty Rooms Division Manager
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAesthetically pleasing
N/a
Dear Benice, Thank you for the review and I am delighted to hear you enjoyed your stay. I look forward to welcoming you back to Urban Square Hotel in the near future! Warm regards, Chelsea Chetty Rooms Division Manager
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewFor a combination of reasons this is the number 1 hotel for me in Cape Town
Dear Valued Guest, Thank you for your review! we are delighted to hear that your stay with us is always great! We look forward to hosting you in the near future again! Kind Regards, Renato Lardelli , Hotel Manager
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGood location
Dear Shiela, Thank you for the review and We are delighted to hear you enjoyed the location. We look forward to welcoming you back to Urban Square Hotel in the near future! Warm regards, Renato Lardelli Hotel Manager
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewvery Friendly. good service and good manner. very supportive
not at all
Dear Jasper, Thank you for your review, we are happy to hear that you have enjoyed your stay with us! we wish to welcome to back to Urban Square hotel in the near future! Kind Regards, Renato Lardelli Hotel Manger
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewI haven’t enjoyed a hotel on a business trip as much as I’ve enjoyed this one. It’s perfectly set up for business, but with a light, fun touch that makes work travel feel far less like work. From the thoughtful amenities to the relaxed yet professional atmosphere, it strikes the perfect balance between productivity and enjoyment.
Dear Lebogang, Thank you for the review and I am delighted to hear you enjoyed your business trip with us! We look forward to welcoming you back to Urban Square Hotel in the near future! Warm regards, Renato Lardelli , Hotel Manger
Reviewed: 8 August 2025 · Stayed in May 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified review