Too noisy renovation in the hotel

🍽️ A Note on Dining at Cape Grace Hotel — When Time is Forgotten It’s not fair to hold a guest accountable for a rhythm they didn’t compose, or a culture they never rehearse To sit in one of Cape Town’s most iconic hotels — the beautiful Cape Grace — and wait 40 minutes for someone to take your order, then nearly an hour more for the food to arrive, with no apology, no follow-up, no flicker of accountability… that isn’t “grace.” That’s a slow erosion of hospitality, masked as elegance. South Africa is a treasure — wild in nature, warm in people, and rich in flavors. But the soul of true hospitality lies not only in luxury surroundings, but in the respect shown to the guest’s time, energy, and presence. It’s one thing to savor a slow meal when it’s woven with care. It’s another to feel forgotten — like your presence is a background detail, not a moment that matters. This isn’t about speed. It’s about intention. About that gentle, invisible thread that connects kitchen to table, guest to host, moment to memory. When that thread breaks, so does the experience. 👉🏼 We don’t need fast food — we need mindful service. We don’t expect perfection — but we do hope for acknowledgment. For in the end, what we remember isn’t just what we ate… but how we were treated while waiting.

Stayed in July 2025

Price I paid was 3 times what business colleague paid. I trusted website but will be reluctant to use you again.

Great location

Stayed in May 2025

Not much, a few issues with bookings of taxis but overalll good service.

Great location, comfortable rooms, very good breakfast

Stayed in March 2025

Top class from the moment I arrived at the airport until the moment they dropped me off at the doctors the next day.

Stayed in March 2025

nothing.

Location of the hotel is perfect for exploring the Cape, the breakfast was excellent, good choice of hot & cold selections & service was swift & staff always very pleasant & helpful. Bed was very comfortable & the room was clean & serviced well. We also had dinner one evening at the Heirloom restaurant which was excellent, with good choices & good wine list.All round very lovely hotel with exceptional service & staff thanks very much.

Stayed in March 2025

The staff - especially Ray were amazing - went above and beyond. A truly exceptional hotel. Can’t wait to go back for a third time!

Stayed in February 2025

service in restraunt

interior design

Stayed in February 2025

Breakfast, lunch and slow service

Room, facilities, location, atmosphere

Stayed in December 2024

There was nothing we “didn’t like”.

Wonderful location, amazing furnishings/decor and the most helpful staff! All so friendly and wanting to do anything to make your stay enjoyable. Such beautiful people. The food was excellent as well. Loved how many healthy options there were at the breakfast buffet including the various health powders and juices / tonics. Also loved the Le Labo toiletries!

Stayed in October 2024

The menu is too small :( there is no food served late at night, very few dinner options on the menu and no breakfast options. You have to go down stairs for breakfast which ends quite early too. When on holiday some people prefer to sleep in so adding breakfast and more dinner options to the menu would really work well and round off the whole experiences. Not to mention downstairs booking a dinner at the restaurant, when handed the menu it’s the exact same as the lunch menu we had that day. Very disappointing:( we would look forward to returning if the food options were just upgraded

The property is absolutely amazing. The ambiance is incredible, the location is so central, we felt so safe with such great security checks through the property. The room is so clean, the towels are amazing and bed linen. The harbour and Mountain View side is just perfect. We would definitely stay here again especially if they upgraded the menu selection

Stayed in April 2024

N/A everything was great!

Modern, elegant, and the epitome of class!! The newly refurbished hotel is exceptional! I will, without a doubt, visit again. From the doorman, concierge, waitresses, chefs - the staff are warm, welcoming and simply outstanding!

Stayed in March 2024

Staff were exceptional, perfect location

Stayed in April 2023

no complaints.

the rooms were spacious and comfortable. the location was perfect for my trip goals. the concierge staff were exceptionally helpful with bookings. breakfast was great.

Stayed in April 2023

They dont know how to make Irish Coffees in the bar - disappointing.

Everything, the whole experience was top class.

Stayed in March 2023

Can’t think of anything to add here.

Everything. Food was excellent, spa and gym very enjoyable, location is amazing and service flawless.

Stayed in January 2023

Very engaged staff, excellent location, large well appointed rooms and a really good restaurant

Stayed in February 2023

we liked everything about The Cape Grace.

the location was excellent. Our rooms were comfortable and services at our convenience.

Stayed in February 2023

service

Stayed in January 2023

nothing

great location

Stayed in December 2022

nothing

great location, very comfortable.

Stayed in September 2022

Great service. Concierges were most helpful and did a great job with scheduling and bookings. Great breakfast.

Stayed in September 2022

please get a generator so TV and WiFi work during load-shedding. crazy that it doesn’t exist given the cost

Stayed in February 2023

The ladies cleaning the rooms . One specifically, Saturday 14January2023 , at 12:00 . Left us with wet towels , no toilet paper and took my shopping bags I put away to use later . ( if I wanted to throw them away I would’ve put it in the dustbin? ) it just wasn’t great , nothing was cleaned , she wasn’t very friendly when we approached the room . It was disappointing.

The staff members were very helpful and friendly . The breakfast was also very nice .

Stayed in January 2023

understand that load shedding is a problem.. but inconvenient when you can’t dry your hair or charge your device in the room .. maybe you could offer battery banks

location service

Stayed in January 2023