Reviews of Botlierskop Tented Lodge 4 stars
GONNAKRAAL ROAD, LITTLE BRAK RIVER, 6503 Reebok, South Africa
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe safaris
The service in the restaurant was a little slow at times
Hi Talya, Thank you for your wonderful review! We’re delighted you enjoyed the safaris and the overall experience. We appreciate your note about the restaurant service and will keep it in mind as we continue improving. We look forward to welcoming you back to Botlierskop soon!
Hi Talya, Thank you for your wonderful review! We’re delighted you enjoyed the safaris and the overall experience. We appreciate your note about the restaurant service and will keep it in mind as we continue improving. We look forward t… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect.
The food wasn’t that great
Hi Ruqaya, Thank you for your review! We’re thrilled to hear that everything else was perfect during your stay. We appreciate your honest feedback about the food and will use it to continue improving our dining experience. We hope to welcome you back to Botlierskop soon for another memorable visit! Warm regards, the Botlierskop team.
Hi Ruqaya, Thank you for your review! We’re thrilled to hear that everything else was perfect during your stay. We appreciate your honest feedback about the food and will use it to continue improving our dining experience. We hope to wel… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewI loved the rooms and how calm is the property .. we had the luxury suite and it was incredible .. the staff is very nice and welcoming
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Hi Lamya, Thank you so much for your kind words! We are delighted to hear you enjoyed the luxury suite and found the atmosphere so peaceful. It’s wonderful to know our staff’s friendliness and attention to detail made such a positive impression. We truly appreciate your perfect scores and look forward to welcoming you back for another incredible stay. Warm regards The Botlierskop team
Hi Lamya, Thank you so much for your kind words! We are delighted to hear you enjoyed the luxury suite and found the atmosphere so peaceful. It’s wonderful to know our staff’s friendliness and attention to detail made such a positive impre… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewOne of the most beautiful and memorable places I’ve stayed at, with incredibly friendly and helpful staff. After booking, we were surprised to learn that the lodge is about 5 hours away from Cape Town — and since it was fully booked, we could only stay for one night. Our afternoon game drive was scheduled for 2:30 PM, but we were still on the road coming from Cape Town. I contacted them, and they kindly agreed to wait for us, updating the time to 2:15 PM. I kept them updated on my location, and they were so accommodating. The room was spacious, comfortable, and well-maintained. The surroundings are stunning and perfect for a getaway. I tried the vehicle safari, the horseback safari, and the picnic experience. Personally, the horseback safari was my favorite — such a unique and exciting way to explore. The vehicle safari was a bit less thrilling for me as I didn’t get to see animals up close or spot the Big Five, especially the lion I was hoping to see. Still, it was a lovely experience. The picnic setup was beautiful — they prepare a basket for you and drive you to the picnic spot so you can arrange it however you like. The food in the basket wasn’t exactly to my taste, but the location and atmosphere were amazing. I highly recommend booking at least two nights, especially if you’re coming from far away, or staying in nearby areas to make the most of your visit. The safari activities are also great for kids — I saw many children enjoying themselves. Overall, the price is very reasonable for the experience, and it’s definitely worth adding to your itinerary.
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Dear Iman, Thank you for taking the time to share such a thoughtful and detailed review. We’re delighted to hear you found Botlierskop one of the most beautiful and memorable places you’ve stayed, and that our team’s friendliness and helpfulness stood out. It was our pleasure to adjust the game drive for your arrival — we always want our guests to feel cared for from the moment they arrive. We’re so glad you enjoyed the horseback safari, your spacious room, and the stunning surroundings. We appreciate your honest feedback on the vehicle safari and picnic basket; your comments help us improve and enhance our guest experience. We completely agree that a longer stay allows for more time to enjoy all the activities and soak in the atmosphere, especially for guests traveling from afar. We hope you’ll visit us again soon — and perhaps on your next stay, you’ll spot that lion you were hoping to see! Warm regards, The Botlierskop team.
Dear Iman, Thank you for taking the time to share such a thoughtful and detailed review. We’re delighted to hear you found Botlierskop one of the most beautiful and memorable places you’ve stayed, and that our team’s friendliness and helpf… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe resort was absolutely stunning — everything from the atmosphere to the details was top-notch. The staff were incredibly kind and welcoming, and the place felt very classy and well-maintained. Our room was beautiful with a lovely view, and the overall ambiance was simply unforgettable. Highly recommended for anyone looking for a special getaway. Although the golf cart service wasn't originally designated for guest transportation, the staff kindly made an exception for my mother due to the distance of her room. They provided her with a golf cart ride to ensure her comfort, and I truly appreciate this thoughtful gesture. It meant a lot to us and showed how caring and considerate the staff are.
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Dear Abdullah, Thank you so much for your wonderful review and kind words. We’re thrilled to hear you enjoyed the atmosphere, attention to detail, and the beautiful view from your room. It’s always our goal to create a special and memorable experience for our guests. We’re especially glad our team could make your mother’s stay more comfortable with the golf cart ride — it’s the little touches of care that we believe make all the difference. Your recommendation means a lot to us, and we look forward to welcoming you and your family back for another unforgettable getaway. Warm regards, The Botlierskop team.
Dear Abdullah, Thank you so much for your wonderful review and kind words. We’re thrilled to hear you enjoyed the atmosphere, attention to detail, and the beautiful view from your room. It’s always our goal to create a special and memorabl… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLovely rooms with views. Friendly staff, great facilities, pool and spa. Rooms all close to restaurant.
Would have preferred a friendlier welcome and a slightly more personal feel.
Dear Sarah, Thank you for your feedback and for highlighting the lovely room views, friendly staff, great facilities, and spa. We’re glad you enjoyed the convenience of being close to the restaurant. We appreciate your honest comment about the welcome and personal feel — we’ll certainly take this on board to ensure every arrival feels as warm and personal as possible. Your feedback helps us improve, and we hope to welcome you back for an even better experience next time. Warm regards, The Botlierskop team
Dear Sarah, Thank you for your feedback and for highlighting the lovely room views, friendly staff, great facilities, and spa. We’re glad you enjoyed the convenience of being close to the restaurant. We appreciate your honest comment abou… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewIt was very clean with different options to heat the room at night. The view was spectacular and even better than the pictures in the website. the service was outstanding and the food was great . The prices are really reasonable
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Dear Mohammed, Thank you so much for your kind words and full-star rating! We're delighted to hear that you enjoyed the cleanliness, the cozy warmth of the room, and especially the spectacular views — it’s always wonderful to know when the experience exceeds expectations. We're also thrilled that you found the service, food, and pricing all to your satisfaction. It means a lot to us to know we delivered a memorable and enjoyable stay. We truly hope to welcome you back to Botlierskop again soon! Warm regards, The Botlierskop Team
Dear Mohammed, Thank you so much for your kind words and full-star rating! We're delighted to hear that you enjoyed the cleanliness, the cozy warmth of the room, and especially the spectacular views — it’s always wonderful to know when … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewNo thing
⸻ Subject: Formal Complaint Regarding Unprofessional Behavior at Safari Resort Dear Booking.com Customer Service, I am writing to formally raise a serious complaint regarding my recent stay at a safari resort booked through your platform. In over 50 years of hotel stays, this was by far the worst reception experience I have ever encountered. This morning at 8:00 AM, I kindly requested a golf cart to take me and my wife from our room to the restaurant for breakfast. The staff member who answered the phone was extremely rude, unfriendly, and abruptly hung up on me. She justified her behavior by saying, “We are not disabled,” which I found deeply offensive and inappropriate. My wife suffers from asthma, and walking up the stairs in cold weather poses a real risk to her health. Despite explaining this, our request for assistance was dismissed in a manner that lacked both compassion and professionalism. I escalated the incident to the front desk manager, provided her with full details, and requested contact information for the resort’s general manager. I subsequently spoke with the general manager and reported the entire incident, including the disrespectful attitude and unacceptable behavior. Hanging up on a guest seeking help is a blatant display of unprofessionalism, especially in a hospitality environment that should value care, respect, and dignity—particularly for elderly guests and those with health conditions. I sincerely hope Booking.com takes this matter seriously and re-evaluates the partnership with this resort. Such behavior tarnishes the reputation of your platform and undermines guest trust. Thank you for your attention to this matter. I am happy to provide further details or documentation if needed.
Dear Abdulrahman, At Botlierskop we always welcome feedback from our valued customers as we always strive to make visits unforgettable. We therefore welcome any comments, suggestions or even criticism. Unfortunately, sometimes we believe that it is necessary to explain criticism which we believe are not coherent and justified in the light of the circumstances. We believe this complaint needs clarification. In short, the guest indeed requested a golf cart from his accommodation, for his wife, to the lodge for breakfast. The guests stayed a night and this request being made the last day of their stay. Our staff indicated that golf carts for normal transport can only be made available for guests with disabilities. The guest did not inform our staff that his wife had asthma, specifically in light of the fact that she walked around the lodge for their entire stay. Our staff attempted to explain that golf carts are unfortunately only available for disabled guests and for luggage. The guest refused to accept the explanation and, unfortunately, became aggressive and, to an extent, unreasonable, which indeed made it challenging to address his complaint. We wish to reiterate that we remain committed to welcoming constructive criticism as it helps us to strive for excellence. This unfortunate incident was indeed investigated and will most definitely assist us in ensuring that every guest’s stay is unforgettable. Regards, Owner
Dear Abdulrahman, At Botlierskop we always welcome feedback from our valued customers as we always strive to make visits unforgettable. We therefore welcome any comments, suggestions or even criticism. Unfortunately, sometimes we believe th… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe place was fantastic
The price was very high
Thank you for your feedback—we're so glad to hear you found the place fantastic! We understand that pricing is an important consideration, and we aim to reflect the value of the full experience, including the wildlife, setting, service, and amenities. Your comments are appreciated and will be taken into account. We hope to welcome you back again in the future!
Thank you for your feedback—we're so glad to hear you found the place fantastic! We understand that pricing is an important consideration, and we aim to reflect the value of the full experience, including the wildlife, setting, service,… Show more
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewWOW! This is indeed a piece of paradise! Thank you for the privilege we had to share it! Beautiful environment, people & amenities. This makes me a proud ex-South African, coming home to enjoy the generosity & hospitality 🇿🇦 🇭🇲 xx Best wishes to your amazing venture in the years to come! From Dirna & Madi - Melbourne, Australia.
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Thank you so much for your incredibly kind words! It means the world to us to hear that your time at Botlierskop felt like a return to paradise. We're honoured to have shared this special part of South Africa with you, and so glad the beauty, hospitality, and spirit of the place made you feel right at home. Your message truly touched our team. Sending our best wishes to you and Madi in Melbourne, and we hope to welcome you back again one day!
Thank you so much for your incredibly kind words! It means the world to us to hear that your time at Botlierskop felt like a return to paradise. We're honoured to have shared this special part of South Africa with you, and so glad the b… Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewThe place
There is no TV , also the view was only in the back not a good view
Dear Maaddi, Thank you for your review—we’re so pleased to hear you enjoyed your stay with us! We appreciate your feedback regarding the TV and the view. While many of our guests choose rooms without TVs to fully embrace the natural surroundings, we do have options available with TVs for those who prefer them. We also offer a variety of room views across the reserve, and we’d be happy to help you select a room that better suits your preferences next time. Warm regards
Dear Maaddi, Thank you for your review—we’re so pleased to hear you enjoyed your stay with us! We appreciate your feedback regarding the TV and the view. While many of our guests choose rooms without TVs to fully embrace the natural surroun… Show more
Reviewed: 25 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewEverything
Nothing
Thank you so much for your wonderful review and full marks! We're absolutely thrilled to hear that you enjoyed everything about your stay with us.
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewIt was the perfect location for our Honeymoon.
Thank you for choosing Botlierskop Game Reserve for your honeymoon! We're thrilled to hear it was the perfect location for such a special occasion. We hope to welcome you back for more unforgettable moments in the future!
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewthe food was ok but not as special as in other reserves concerning the price
the reserve is just aside of some streets and the lodge and tents have only view to the waterhole as its not on a hill
Thank you for taking the time to share your feedback. We’re sorry to hear that Botlierskop Private Game Reserve didn’t meet your expectations during your stay in our Superior Tented Suites. We strive to offer a premium experience, and it’s disappointing that the food didn’t stand out for you as exceptional—we’ll share this with our culinary team to ensure we’re delivering value reflective of our pricing. Regarding the location, our Superior Tented Suites are actually perched on a hill with stunning river and mountain views, rather than a waterhole, and we’re nestled in a private reserve, not alongside public streets. Our proximity to the highway, just 10km away, is often a perk for guests seeking convenience without sacrificing seclusion. We’d love the chance to better understand your experience and make things right—please feel free to reach out to us directly at info@botlierskop.co.za.
Thank you for taking the time to share your feedback. We’re sorry to hear that Botlierskop Private Game Reserve didn’t meet your expectations during your stay in our Superior Tented Suites. We strive to offer a premium experience, and it’s … Show more
Reviewed: 1 February 2025 · Stayed in February 2025
Verified reviewLocation, location, location!! Horse riding safari, on other safaris our guide Mandela was outstanding.
The table reserving by numbers in the inside dining area was crazy - just do it all on first come first served! Disappointed at wasted energy eg lights on in bright sunlight and amount of plastic packaging used
Thank you for taking the time to share your experience! We're thrilled you enjoyed the unparalleled location and the unique horse riding safari, and we're especially pleased to hear that Mandela was an outstanding guide for your other safaris. Regarding your feedback on our environmental practices, we’d like to clarify that all our power at Botlierskop comes from solar energy, which is stored in battery backups, making our energy use entirely renewable. We appreciate your concern about plastic usage; while we've managed to eliminate single-use plastics, there are a few unavoidable instances where plastic is necessary for health, safety, and to preserve product freshness. However, we have robust recycling programs in place to ensure that any plastic we do use gets recycled. Thank you for your insights, which are invaluable for our ongoing efforts to improve both our guest experience and our environmental impact. We look forward to welcoming you back to experience our continued enhancements!
Thank you for taking the time to share your experience! We're thrilled you enjoyed the unparalleled location and the unique horse riding safari, and we're especially pleased to hear that Mandela was an outstanding guide for your oth… Show more