Reviews of Bhotani-on-Bax 3 stars

Thank you for taking the time to provide us with your honest feedback. We are deeply sorry that your experience did not meet expectations, and we take full responsibility for the issues you encountered during your stay. We are particularly disheartened to hear about the kettle was dirty and the pillows were not comfortable . we sincerely apologize. We genuinely appreciate this feedback, as it has brought to light areas that need immediate improvement. Your comments are helping us refine our guest experience, and we are already working on enhancing our offerings. As a gesture of our sincere apology. We hope to have the opportunity to restore your confidence in our establishment and show you the high standards we strive for. Once again, we appreciate your valuable feedback. Your experience matters to us.

Thank you for taking the time to provide us with your honest feedback. We are deeply sorry that your experience did not meet expectations, and we take full responsibility for the issues you encountered during your stay. We are particularly … Show more

Thank you for taking the time to provide us with your honest feedback. We are deeply sorry that your experience did not meet expectations, and we take full responsibility for the issues you encountered during your stay. We are particularly disheartened to hear about the delay in your breakfast service. After a thorough internal investigation, including a review of video footage, we found that a staff member arrived late, which is completely unacceptable. While they initially denied this, appropriate action has been taken to ensure this never happens again. We understand how frustrating it must have been for you to leave without a proper meal, and we sincerely apologize. Additionally, we acknowledge your concerns regarding amenities and space. We genuinely appreciate this feedback, as it has brought to light areas that need immediate improvement. Your comments are helping us refine our guest experience, and we are already working on enhancing our offerings. As a gesture of our sincere apology, we would love to invite you back for a complimentary night’s stay, including a personally prepared hearty breakfast from the owner. We hope to have the opportunity to restore your confidence in our establishment and show you the high standards we strive for. We also want to clarify that the person you saw moving around the property is a staff member, not a family member, and we regret any confusion this may have caused. Once again, we appreciate your valuable feedback. Your experience matters to us, and we are committed to ensuring that all future stays reflect the quality and service we aim to provide. Warm regards, Lindi

Thank you for taking the time to provide us with your honest feedback. We are deeply sorry that your experience did not meet expectations, and we take full responsibility for the issues you encountered during your stay. We are particularly… Show more

Dear Nwabisa Thank you for taking the time to share your experience with us. We’re sorry to hear that your stay didn’t fully meet your expectations. We noticed that your booking was made on a room-only basis, which typically doesn’t include breakfast. On platforms like Booking.com, there’s an option to select breakfast if desired, and this is available at an additional cost. Our intention was to respect your choice by preparing the room as booked, but we understand it may not have been clear. We also appreciate your feedback on the bedroom. If you could share more about what you found unsatisfactory, we’d love to address it directly. Guest feedback is invaluable to us, as it helps us improve and create a welcoming experience for everyone. Thank you again, and we hope to welcome you back for a stay that better meets your expectations in the future. Thank you & warm regards Team Bhotani

Dear Nwabisa Thank you for taking the time to share your experience with us. We’re sorry to hear that your stay didn’t fully meet your expectations. We noticed that your booking was made on a room-only basis, which typically doesn’t includ… Show more

Dear Simni, Our profuse apology for delayed response. Thank you so much for your beautiful and heartwarming review! We are overjoyed to hear that your stay at Bhotani-on-Bax was blissful and that you enjoyed everything, from the rooms to the food and the service from our team. Your kind words mean the world to us, and it is feedback like this that motivates us to work even harder and continue shining. We truly look forward to welcoming you back to your home away from home whenever you're in PE. Thank you for choosing Bhotani, and may your future visits be even more delightful! Warm regards Team Bhotani

Dear Simni, Our profuse apology for delayed response. Thank you so much for your beautiful and heartwarming review! We are overjoyed to hear that your stay at Bhotani-on-Bax was blissful and that you enjoyed everything, from the rooms to t… Show more