Reviews of 9 Palms by Smart City Stays
15 Century Boulevard, Century City, 8001 Cape Town, South Africa
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewValue for money , cleanliness
Nothing that i can think of.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGood location with easy access. Great facilities on the doorstep
Nothing
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewApartment is in a quiet, secure complex close to Canal walk mall. There is a park close by. It is also a short distance from tourist attractions.
There is no air conditiining.
Dear Juanita, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our prime location, with easy access to Canal Walk Mall, nearby parks, and Cape Town’s top attractions. We also appreciate your feedback regarding air conditioning. Your input helps us identify ways to enhance guest comfort, and we’ll certainly take this into consideration for future improvements. We hope to welcome you back again soon!
Dear Juanita, Thank you for taking the time to share your experience with us. We’re delighted to hear that you enjoyed our prime location, with easy access to Canal Walk Mall, nearby parks, and Cape Town’s top attractions. We also apprecia… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewThe view from the balcony!
Loved everything!
Dear Aisha, Thank you so much for your wonderful review! We’re delighted to hear you loved the apartment and those stunning balcony views. We can’t wait to welcome you back again soon!
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe apartment is stylish
I did not know who to contact, I f i needed something. Please place an extra blanket.
Dear Sonto, Thank you for sharing your feedback with us following your business stay at Nine Palms. We’re glad to hear you found the apartment stylish and comfortable. However, we're truly sorry to hear that you were unsure who to contact during your stay and that you needed an extra blanket. Your comfort is very important to us, and we sincerely apologise for any inconvenience caused. Thank you once again – your input helps us improve, and we hope to welcome you back for an even better experience.
Dear Sonto, Thank you for sharing your feedback with us following your business stay at Nine Palms. We’re glad to hear you found the apartment stylish and comfortable. However, we're truly sorry to hear that you were unsure who to con… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNothing absolutely nothing
The room was dirty . The linen dirty is an understatement. The towels were old and hard. No extra blankets whatsoever.
Dear Lerato, Thank you for your feedback. We’re truly sorry to hear about your experience and would like to extend our sincere apologies for the condition of the room and amenities during your stay. This is certainly not the standard we strive to maintain, and your comments are being taken very seriously. Guest feedback plays an essential role in helping us identify areas where we fall short, and we are addressing these issues to ensure immediate improvements are made. We deeply regret the discomfort and inconvenience caused and hope welcome you back in the future to provide the experience you rightfully expected.
Dear Lerato, Thank you for your feedback. We’re truly sorry to hear about your experience and would like to extend our sincere apologies for the condition of the room and amenities during your stay. This is certainly not the standard we str… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNothing
No communication from the agents at all. Broken Table, Dirty Apartment, towels with marks and the whole experience was bad. Never again
Dear Ludwe, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to sincerely apologise for the issues you encountered during your stay. This is not the standard we aim to uphold, and we take your concerns very seriously. Your comments regarding the lack of communication, the broken table, cleanliness of the apartment, and towels are concerning, and will be discussed with the entire team to ensure they are resolved and do not happen again in the future. We regret that your stay did not meet expectations and hope you'll give us the opportunity to make it right should you consider staying with us again.
Dear Ludwe, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and want to sincerely apologise for the issues you encountered during your stay. This is not the standard we aim to uphold, an… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewTook a bit of time but pick up was easy
Directions to the property was poor and no sign in the road to show turn off. Gps does not take you to the exact location
Dear Henri, Thank you so much for your feedback and for choosing to stay with us! We're delighted to hear that you enjoyed your stay and found our staff and security team helpful. Your recommendation means a lot to us! We sincerely apologise for the inconvenience you experienced with the directions and signage. Thank you again for your honest review – we truly value it and hope to welcome you back soon.
Dear Henri, Thank you so much for your feedback and for choosing to stay with us! We're delighted to hear that you enjoyed your stay and found our staff and security team helpful. Your recommendation means a lot to us! We sincerely ap… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewfriendly receptionist kitchenette provided which was very useful close walk to conference centre which is what I needed very secure all round, especially when walking to and from the complex modern and spacious room
slightly slow on feedback as to how to drive to the venue, check out - no one at the reception desk but security guard was present no teaspoons provided
Dear Natalie, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the comfort, security, and convenience of your stay, and we appreciate your kind words about our receptionist and facilities. We also value your comments regarding check-out, directions, and amenities, and will use them to improve the guest experience. We hope to welcome you back again soon.
Dear Natalie, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the comfort, security, and convenience of your stay, and we appreciate your kind words about our receptionist and facilities. We also va… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewI didn’t eat breakfast. The location was easy to find
I didn’t get a tissue. Had to go and buy. Water bottle had half water. That means the previous room user drank and left it and I had to also drink
Good day, thank you for taking the time to give us feedback and for the additional comments. We rely on guest feedback to determine both the positive and negative aspects of our property and to improve wherever possible.
Reviewed: 15 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewI had no breakfast. If the rooms were heaated it would of been a bonus.
It was really cold.
Good day, Thank you for taking the time to share your feedback with us. We truly value all guest input as it helps us improve our service and guest experience. We’re pleased to hear that you had a good stay with us, but we sincerely apologise for the discomfort caused by the cold during your stay. We understand how important a warm, comfortable room, especially in chilly weather. Your comments have been noted and will be shared with our team to review our heating options. We appreciate your honesty and hope to welcome you back in the future under more comfortable circumstances.
Good day, Thank you for taking the time to share your feedback with us. We truly value all guest input as it helps us improve our service and guest experience. We’re pleased to hear that you had a good stay with us, but we sincerely apolog… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewVery Close to Canal walk
No Heating
Dear Saadiya, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our convenient location near Canal Walk. We sincerely apologise for the lack of heating during your stay and the discomfort this may have caused. Your comments are valuable to us, and we take them seriously as we continually work to improve our guest experience. Thank you once again for your review — we hope to welcome you back in the future under more comfortable conditions.
Dear Saadiya, Thank you for taking the time to share your feedback. We're pleased to hear you enjoyed our convenient location near Canal Walk. We sincerely apologise for the lack of heating during your stay and the discomfort this may … Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe place was in a beautiful location.
Housekeeping enters without permission and it's not even check out day. There was no mop and the shower water overflows causing the entire bathroom floor to be wet. I had to use a towel to dry the floor. A massive inconvenience and uncomfortable experience.
Good day, Thank you for your feedback. We truly value all guest comments—both positive and constructive—as they help us improve our service and facilities. We're pleased you enjoyed the beautiful location, but we sincerely apologise for the inconvenience and discomfort you experienced during your stay. Your concerns are well noted, and we’ll take the necessary steps to ensure such issues are resolved for future guests. Thank you again for bringing this to our attention. Your experience matters to us, and we hope to have the opportunity to provide you with a more comfortable stay in the future.
Good day, Thank you for your feedback. We truly value all guest comments—both positive and constructive—as they help us improve our service and facilities. We're pleased you enjoyed the beautiful location, but we sincerely apologise fo… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation and safety
Key pickup and drop off
Good day, Thank you for taking the time to share your feedback. We truly appreciate all guest feedback, as they help us improve our service and guest experience. We're sorry to hear that aspects of your stay, particularly around the key pickup and drop-off process, did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We value your input and hope to have the opportunity to welcome you again for an improved stay.
Good day, Thank you for taking the time to share your feedback. We truly appreciate all guest feedback, as they help us improve our service and guest experience. We're sorry to hear that aspects of your stay, particularly around the key… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified review