Cleanliness of the room could have been better and the fridge did not work very well.

We liked being able to sit close to the water on deck chairs and the view from our room. The hotel is very close to the airport and the port if you are catching the ferry to Savaii. The facilities were nice with some lovely views. Oddly there is a casino onsite - this provided us with some great entertainment.

Stayed in August 2025

Food and room cleaning wasn’t very good

Pool pool bar

Stayed in August 2025

Damp smell in lower floor room

Large grounds and sheltered beaches. Great breakfast

Stayed in August 2025

It needs a general update, grounds need to be maintained, and it needs kayaks and other activities you can get from other resorts in the area.

Rooms were a great size, breakfast included was amazing. Staff were lovely.

Stayed in August 2025

It would be great if there were more traditional Samoan food options on the menu for lunch and dinner. Would be great if there were some kayaks/paddleboards/snorkeling gear to use at the beach.

Loved the pool but loved the access to the beach even more! Staff were lovely and friendly.

Stayed in August 2025

N/A

Comfortable room with nice view and the internet was spot on too😊. We also enjoyed the complimentary breakfast. Thank you 😊

Stayed in August 2025

Not a great menu. Tenderloin was scotch fillet. Very expensive

Staff were pretty good. Swip up pool bar. King bed.

Stayed in August 2025

Aircon made my eyes water and nasty headache but too hot to go without it

Wonderful breakfast

Stayed in August 2025

The cost of food and drinks was high compared to other resorts. The lunch / dinner menu could improve as this suffered from too large a range on the menu with too many things done average rather than being more local focused and inspired. No water sports equipment you have to bring your own. Rooms are large well fitted out and accepttable quality but starting to get a little tired and some deffered maintenance evident. (Same fittings as when I last visited in 2014)

The location was very convenient. The pool and resort grounds were excellent, beautiful condition. Breakfast was excellent, worth the cost. Rooms are very comfortable, private, and all of them have good views. (There are no bad rooms at this hotel due to the architectural layout) But they are showing age.

Stayed in August 2025

Needs more care on the basics in the rooms many power points didn't work, shower handle wouldn't stay up. Pool has a lot of paint peeling No happy hour or daily specials Sea is not the best for swimming as it is murky, not the fault of the hotel though. Would be good if there was insect screens on the door so it could be left open at night as an alternative to air con.

Beautiful location, relaxed. Nice large pool Rooms all had an ocean view and air conditioning. Friendly staff. Food was of a good standard. Good selection at buffet breakfast

Stayed in August 2025

Just not really up to what I expect from a Sheraton hotel

Extremely good breakfast but rest of the food only fair

Stayed in August 2025

Nothing to complain.. Some kids were loud but it's a family resort so understandable

The staff were very welcoming and beach front view is stunning. Perfect for people who just want a relaxing time. Food was also pretty nice. We did hear some other reviews but I wanted to justify for the place, it's in Samoa and anyone who has a bit of understanding of island culture shouldn't be like Americans to have unrealistic expectation.

Stayed in August 2025

The hotel is getting a little tired, drains were blocked, dirt piled up in the sliding door runner, scratched paint, overuse of sealant to stop leaks, the usual stuff. The room smelled a little musty on arrival but this cleared up after a day or so.

Breakfast is included and has a wide variety of choices. Lunch and dinner is available and uses the same menu for both; you can find it online. Great pool, lovely beaches, warm water and sunshine! Clean sheets and towels every day. There are short walks close by including one to the ferry terminal. Great air-conditioning. Take your phone with Google Chromecast to connect to the TV. Exceptional service.

Stayed in August 2025

Could of had use of water sports equipment eg kayaks, snorkels

Location and beach

Stayed in August 2025

I didn’t appreciate being charged 15% more than stated on Booking.com and then being told that it was tax when the other accommodation providers we stayed on our trip charged as stated on the booking.

Stayed in July 2025

Location Bed Beach

Stayed in August 2025

Food is very average. Does not match the quality of the facility. There are a lot of run down areas annexed to the resort. Spa and tennis court areas are derelict. Such a pity as this could be a premier resort but this and the food lets it down.

Pool and environment.

Stayed in August 2025

Limited menu, it is the same everyday. Why not have at least an A&B menu and alternate. There are no water sports, not even snorkels to rent. Standards vary, our house keeper for most of the time was useless, missing towels, not replacing soap etc. The second one was excellent

Excellent location directly on the beach. Very relaxing Some staff were excellent.

Stayed in August 2025

Would be good to have kayaks and paddle boards. Paying 10 tala for a can of sprite, tonic or coke is steep - even at the airport they were only 5 tala.

Beautiful setting. Great sized rooms with balconies and sea views. Staff were amazing - nothing was too much trouble. Close to airport.

Stayed in August 2025

Room was not properly cleaned. Stain sheets on bed and lots of hair in tge bathroom. Food in the restaurants has no flavour and was very bland. Keep away from the prawn and papaya salad was aweful

The facilities, location and the beach

Stayed in August 2025

Some of the facilities seemed run down, like the gym. There was a spa area but this was unstaffed.

Great location. All rooms face the beach, and have a small private patio or balcony. Very comfortable bed and good size bathroom.

Stayed in July 2025

A little more attention to detail with the servicing and cleanliness of the rooms - cleaning underneath beds. Air-conditioning units whilst cool, smelt musty. The bathrooms could do with a deep-clean.

Breakfast had a wide range of options including gluten-free. For dinner some options were not available. The pool area, whilst functional, could do with some maintenance. As the pool area was often quite busy, to have staff on hand to take orders for food and beverages would have been a nice touch.

Stayed in August 2025

We enjoyed the fiafia night and the staff were very friendly and helpful

Stayed in August 2025

During our 4-night stay, the power in my elderly father's room kept cutting out. His room was located at the far end of the resort, near the gym, which made it difficult to access assistance. Each time the power went out—sometimes as often as twice a day—we had to walk all the way back to reception to report the issue. This was particularly inconvenient and unsafe, especially when it happened in the early morning while he was showering, or late at night when we were returning from dinner in complete darkness. Despite raising the issue multiple times, the problem persisted throughout our stay.

The breakfast buffet was great and the serving staff - AMAZING! Dinner and the pool - EXCELLENT

Stayed in June 2025