Would definitely stay again

Stayed in August 2025

Great laundry service, inexpensive and fast. But avoid asking them to wash hats, My hat was ruined.

The location, the staff, the manager, and the breakfast were all excellent!

Stayed in August 2025

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Luxury hotel, fine swimming and beautiful rooms. Manager always ready to help

Stayed in July 2025

The breakfast was very poor The pool is really small There is only one elevator and it takes a long time to wait for it

The room was large and comfortable The location is great, close to the beach and active area. The staff are very friendly and helpful

Stayed in July 2025

Trong the Manager was exceptional he helped us arrange all that we wanted to do at short notice and for a good price - thank you!

Stayed in May 2025

The staff are excellent and always smiling. Trong Nguyen (the hotel manager) is clearly very passionate about his job. He made himself available by WhatsApp and told me to contact him if I had any issues. The Yen Residence also offers a travel/tour based service, which I highly recommend that you use. They were very transparent and didn't try to upsell or inflate the price. Mr Nguyen arranged everything from my boat trip to my departure ride. Everything was hassle free. They even helped find me a gym in the area and locked in the price. The hotel is lovely, with very spacious rooms. I loved the high ceilings and proper black out curtains. The mattress is on the softer side for Vietnam, so some of you may really like this. As for the facilities, the rooftop pool has beautiful views. I literally had the pool to myself every morning! The roof top also offers a nice patio and seating area. The morning breakfast was awesome. Everything from fresh fruits, bacon, sausage, eggs, fried rice, fried noodles. Coffee, tea and juices. It's hard to beat the value here. The beach is about 10-15mins walk which was perfect for me. There are constantly shuttles whizzing by which will get you there in minutes.

Stayed in May 2025

Hooks in the bathroom would be nice. No utensils in the kitchen and no plates etc., so we could not cook anything. Location isn't so good since it's like a ghost town there. Empty buildings everywhere, no people around, no supermarkets or entertainment close by. There was one café that was open and good but other than that there was nothing there. Breakfast is from 6:30 am to 9:30 am which is way too early in my opinion, and it wasn't good either. Not enough options but since there aren't many tourists around, I get it.

Super nice and big room, very comfortable, own kitchen, big fridge, bathroom is really nice as well and has 2 shower heads, one is a rain shower head. Water pressure is good and you don't have to wait for the water to get warm. Staff is friendly, you can arrange cruises to Ha Long Bay here or book transportation to your next destination. You walk abt 10 mins to the beach. Since it's a very empty area it's pretty quiet, so you can open your windows without having to worry abt noise.

Stayed in March 2025

Nice and comfortable hotel. The Hotel Manager Mr Trong Nguyen is very helpful in arranging the cruise and our transport to next destination.

Stayed in March 2025

Nothing negative to say.

Beautiful rooms with essential amenities available. The staff were lovely and the owner helped us with recommendations for the area with restaurants and different cruise options, also booking our transfer back to Hanoi. Steam room was very good and a great option rainy day. Breakfast was nice. hotel was very clean. Only a 10 minute walk to beach.

Stayed in February 2025

The Yen is a very nice hotel

The Yen Residences is a beautiful place. It seems brand new and everything was very clean and nice. More importantly is the excellent service provided at reception by NaNa. She provides all the needed information on Ha Long cruises, buses and things to do in the area. NaNa is very nice, and everything from check in, to activities and transportation, to check out was made easy and pleasant because of her

Stayed in February 2025

A little difficult to find. Our van transfer had to phone ahead to find the hotel as it’s set in a residential complex on the outside of town. It is not near the beach and Google maps didn’t find it

Very comfortable room and a brand new hotel - great location to take a cruise on ha long bay. Just a few restaurants in walking distance and you can get a pizza delivery delivered if you arrive late. Breakfast was fabulous We got a really cheap deal and had a suite at £12 per night so we were very happy

Stayed in February 2025

The area is very quiet in the low season but that will be the same in all hotels.

The staff where amazing, they organized a boat trip at a cheaper price than online and VIP bus to hanoi at no additional charge. I left some items behind in the hotel and they had them shipped to hanoi for me within 4 hours. I've never had such helpful staff in a hotel.

Stayed in February 2025

Very friendly and helpful, the rooms were very clean! 10 min walk from some very nice restaurants

Stayed in February 2025

I’ll have to be honest the location is scary, because you don’t see people on the streets

The conditions of this hotel were amazing and the staff was incredible.

Stayed in January 2025

The rooms are wonderfully spread out with a kitchen area desk area bedroom, and bathroom definitely enough room to relax and for everyone to have some space

Stayed in January 2025

The Manager is really accomodating and at our service ! I was traveling with a friend and we enjoyed our time here !

Stayed in December 2024

The sauna and jacuzzi was not hot when i used the facilities

The staff were really friendly, helpful and amazing. They went out of their way to help with any requests and comfort

Stayed in December 2024

Very nice hotel, clean and comfortable! Friendly receptionist that helped us with tours and organisation

Stayed in December 2024

Great value for money, great service

Stayed in December 2024

Everything was great

Rooms were very spacious, beds were really comfortable. All the facilities were top notch, location excellent. Breakfast was delicious, rooftop pool very nice. Special thanks to the owner who was extremely kind and helpful, he helped us organise excursion and transfer to next destination for much better price than you would find around. I don't think you would find better accommodation for the price in the area, definitely recommended!

Stayed in December 2024

A wonderful hotel with even more wonderful staff, thank you 🙏🇻🇳

Stayed in October 2024

The location is like a ghost town with a lot of empty hotels and apartments so the whole area lacked atmosphere Disney like feeling without amenities

Clean and modern .Rooms spacious and bed very comfy.Pool was great bonus Ann was brilliant as front of house very helpful

Stayed in October 2024

There is only one mirror, which is inside the bathroom.

Enough space and clean

Stayed in October 2024

There is no equipment in the kitchen, so don't count on cooking there. The staff is nice, basic English but still good communication. The only thing is they ask everytime where you go, which can be a bit "parenting".

The room is big and clean but the shower was leaking (means whole bathroom flooded after use). The swimming pool with a view on the bay is nice but it's still a small one and it's a bit sad that we have to pay extra to use the jacuzzi and sauna.

Stayed in October 2024