Opiniones del Somerset Grand Hanoi 5 estrellas

Dear Mr. Alexander, Warm greetings from Somerset Grand Hanoi Thank you for taking the time to share your recent experience with us. We are pleased to hear that you found our service and staff commendable, and that you enjoyed the spacious and comfortable room. Your recognition is truly appreciated and will be shared with our team to continue motivating our commitment to guest satisfaction. We do, however, regret learning of the discomfort caused by the damp odor in the room. Please accept our sincere apologies. While the regional climate can pose occasional challenges, we recognize that this should never impact your comfort. Our housekeeping and maintenance teams have been informed and are taking additional measures to improve ventilation and carpet care. Additionally, we understand your disappointment regarding the pool area’s proximity to the Pickleball Center. We sincerely apologize for the inconvenience and noise that disrupted your relaxation. Your feedback is valuable, and we are currently reviewing operational adjustments to better balance recreational use and guest relaxation around the pool. Thank you again for your honest comments. We hope to have the opportunity to welcome you back and provide a more peaceful and enjoyable stay in the future. Sincerely, Nguyen Le Hoan Mrs. Guest Service Manager.

Dear Mr. Alexander, Warm greetings from Somerset Grand Hanoi Thank you for taking the time to share your recent experience with us. We are pleased to hear that you found our service and staff commendable, and that you enjoyed the spacious… Mostrar más

Dear Mr. Alexander, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found our staff charming and professional, and that the spaciousness and comfort of your room, as well as our unbeatable location and gym facilities, exceeded your expectations. It’s wonderful to know you felt you received good value for your money. We do, however, sincerely apologize for the issues you encountered with the damp smell in the room and the cleanliness of the bathroom, particularly the condition of the shower curtain. Please rest assured that we take your concerns seriously, and our housekeeping team has been informed to address these areas immediately to ensure they meet the high standards our guests expect. Thank you again for your valuable comments. We hope to welcome you back soon and provide you with a flawless experience. Sincerely, Nguyen Le Hoan Mrs. Guest Service Manager

Dear Mr. Alexander, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found our staff charming and professional, and that the spaciousness and comfort of your room, as well a… Mostrar más

Dear Mr. Alexander, Thank you very much for taking the time to share such detailed feedback about your recent stay with us. We are delighted to hear your kind words about our staff, including the bellboys, reception team, pool attendants, and our restaurant colleague. We will be sure to pass along your compliments to them, as they will be encouraged by your recognition of their friendly, professional, and patient service. It is great to know that you found your room comfortable and spacious, and that our location and pricing met your expectations. We appreciate your observations regarding the air conditioning and practical features like the toilet seats. We regret the issues you experienced with the room’s damp smell and the carpet, as well as the condition of the shower curtain. Cleanliness and comfort are priorities for us, and we will address these concerns with our housekeeping team to ensure improvements. We also apologize for the inconvenience caused regarding your missing toiletries. We understand how important such items are, and we will review our lost and found procedures to better support our guests. Regarding the laundry service, we’re sorry to hear that your clothes were not returned in satisfactory condition. Your feedback is invaluable, and we will share this with our laundry partners to improve service quality. Lastly, thank you for your comments about the pool area noise related to the nearby pickleball center access. We will investigate measures to help create a more relaxing environment for our guests. We truly appreciate your detailed insights, which help us continually enhance our guest experience. We hope to have the opportunity to welcome you back and provide a flawless stay next time. Yours sincerely, Nguyen Le Hoan Mrs. Guest Service Manager

Dear Mr. Alexander, Thank you very much for taking the time to share such detailed feedback about your recent stay with us. We are delighted to hear your kind words about our staff, including the bellboys, reception team, pool attendants, a… Mostrar más

Dear Valued Customer, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Your sincerely Nguyen Mai Huong Residence Manager

Dear Valued Customer, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such … Mostrar más

Dear Valued Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Your sincerely Nguyen Mai Huong Residence Manager

Dear Valued Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivat… Mostrar más

Dear Valued Customer, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We noted your comment about cleaning of the apartment and we work with team member for improvement. We thank you once again for choosing to stay with us and we look forward to having you back soon. Your sincerely Nguyen Mai Huong Residence Manager

Dear Valued Customer, Thank you for sharing your positive stay experience with us! We are delighted to read that you were well looked after by our team at Somerset Grand Hanoi! Your kind words will be shared with our team as receiving such… Mostrar más

Dear Valued Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again. Your sincerely Nguyen Mai Huong Residence Manager

Dear Valued Customer, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivat… Mostrar más

Dear Trajano, Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience about our facilities and services. We are glad to know that you has a pleasant stay with us. Your positive feedback will help us with our continuing effort to deliver the best service to our valued customers. We thank you again for your feedback and look forward to welcoming you back to Somerset Grand Hanoi soon. Kind regards, Nguyen Thanh Binh Guest Service Manager

Dear Trajano, Thank you for having chosen Somerset Grand Hanoi and for taking the time to share your experience about our facilities and services. We are glad to know that you has a pleasant stay with us. Your positive feedback will help u… Mostrar más

Dear Maria, Thank you for sharing your wonderful stay experience with us! We are delighted to read that you had a magnificent stay with us! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery. We thank you once again for choosing to stay with us and we look forward to having you back soon. Yours sincerely, Nhung Le - Guest Service Manager

Dear Maria, Thank you for sharing your wonderful stay experience with us! We are delighted to read that you had a magnificent stay with us! Your kind words will be shared with our team as receiving such feedback from residents like yourse… Mostrar más