No Shower holder on the wall and line was too short Also Coffee and Tea was poor

The beds and pillows were amazing. The Staff Andy, Morning, T and Lily were exceptionally good

Stayed in September 2025

The staff were excellent they looked after everything, the food was fabulous would highly recommend. A special mention for Andy, Kelvin and Tony who were attentive, kind and professional.

Stayed in August 2025

Loved everything about the trip.

Stayed in August 2025

There wasn’t WiFi in the cabins

The accommodation and the route they took during our stay

Stayed in August 2025

We booked the transport from Hanoi (and back) - the first driver was a bit reckless and could have been a better (more patient) driver. We didn't like the sanitary stop on the way to Ha Long - at the pearl "farm/shop" - it was kind of massive and felt completely useless, I can't believe many people buy things there. After getting out of the bus - we were rushed by some lady "come here, come here"...for some explanations about the pearls etc. and after going through the mega big pearl shop, we had to go back in again to find the toilets. There was a similar stop on the way back - at least that felt a bit better, as this workplace is supporting people with disabilities.

This was quite an experience. You can see that everything is very well orchestrated to the last details and the day planning is strictly followed. But nothing of it gives a rush feeling or an unpleasant feeling. Our guide Vinnie (Vinh) was really very nice, had all under control and made our stay perfect. All the activities were fun and well organised. The food was super good, I didn't expect to get such a quality on the boat - but all was really tasty and nicely presented. We went beginning of August (low season for Vietnam) and chose the Signature for sailing the least touristic Bai Tu Long - we saw few boats on the way, but never had feeling the sea was too crowded...so it was definitely a nice choice. Don't know how busy this bay is during the high season - but we enjoyed the whole stay a lot. I am definitely very happy with the choice of our cruise.

Stayed in August 2025

Perfect!

Manager Andy was very talented and so kind. Thanks to him, I didn’t experience bad things at all. It was fortunate for us to travel with HIM!

Stayed in August 2025

Andy & his team were amazing! Andy was extremely informative, and it was great to learn the history and stories of the area. The attention to detail and the small details such as our country flags and the arrival towels and drinks made us feel special. The boat was stunning & it was incredible to be surrounded by such stunning scenery. Such a heart warming and memorable experience. Highly recommend.

Stayed in July 2025

Everything

Stayed in July 2025

There was nothing not to like

The boat is beautiful, the staff could not be more attentive and nice, the food was delicious. Excellent experience, highly recommend!

Stayed in July 2025

Not applicable

I had the best time ever on the Signature cruise - a special thanks to Win for taking such good care of me and making the trip so memorable. I was unsure how the experience would pan out as a solo traveler but I was made to feel so welcome and the staff are very intuitive towards each guest’s individual needs. I loved the activities and the food was exceptionally delicious too. I was lucky enough to stay in the VIP suite with the whole back deck as my balcony - a real once-in-a-life-time opportunity that I did not take for granted :) Thanks again to Win and all the team - I cannot recommend the cruise highly enough.

Stayed in July 2025

Andy was a great guy he managed us well

Stayed in July 2025

The cruise manager, Andy and the hole crew were very friendly and extremly serviceminded and informative. The food was delicius, so thank you to the wonderfull cook. Thank you all for such a nice time.

Stayed in July 2025

Nothing!

Everything about our cruise experience was perfect and well organized. We were picked up from the Athena Lounge by our cruise manager Mr. Win, who was always kind and attentive throughout our stay. We felt very welcome and taken care by him. He also showed us our rooms and the facilities which exceeded our expectations. He was very caring and cheerful all the time. Lily, Ivy, Duong and Duck also took very good care of us throughout our stay from during meal times to the excursion. They are always available and caring. All the staff were caring and smiling all the time. There are more who I unfortunately do not know their names. But the whole crew was very welcoming and did a great job to run the cruise smoothly. Food was perfect for all meals. Win and Ivy also asked if we needed anything else and the menu was well catered to both non-vegetarian and vegetarian. The room and facilities were great and exceeded pur expectation. The excursion were also well organized and everything ran on time. There was no waiting at all. The cocktails by Duong and Duck were also delicious and memorable. I love the Happy Hour. I will come back on this cruise as a matter of fact the next cruise has been booked for December. I can't wait for it.

Stayed in July 2025

Next time i will take more days

Win is really cool and reliablr

Stayed in July 2025

The staff was great, especially Andy our cruise manager. Everything was as expected, really enjoyed the kayaking.

Stayed in July 2025

Didn’t mislike anything!

SUPER professional staff and arrangement! Really everything about this stay was perfect. I’d like to mention Win or «Winner» as just a brilliant guide and arranger. Made us feel like we were always comfortable and made sure we had the best time possible. Just from the very start of the trip where we met Vinny who talked us briefly about what is gonna happen next and etc we were in good hands. 100% gonna visit this cruise again in the future and then for an even longer time :) Thanks again to the staff and Win for such a lovely stay.

Stayed in July 2025

We enjoyed our stay on the cruise. Win was very approachable and helpful he makes sure everything was good during our stay.

Stayed in July 2025

That we had to leave

The crew were so attentive and went above and beyond with everything. Special shout out to Lily and Win who were amazing. Food and service were 5 star, thank you. We will be back again soon.

Stayed in July 2025

Nothing was great.

Amazing experience. We where able to go swimming and kayaking just our side of ha long which made it amazing. The food was really good . Bed was super comfy. We only stayed 1 night but wished we had stayed more. Special mention to staff members Win, Lily and Morning they went above and beyond for us.

Stayed in July 2025

The only complaint would be the shower, it was a big bath but there was nowhere to hold the shower head, it was just in the side of the bath and you had to hold it up over your head. But, this was very minor.

The cruise was comfortable and clean. The staff were exceptional, they were so polite and friendly all throughout , they couldn't do enough for you. The bed was super comfortable and the room was spacious and tidy. The day trips were great, including kayaking and swimming.

Stayed in July 2025

We loved everything.

Our room was great, the views were exceptional.

Stayed in June 2025

The staff were amazing. Particularly Win & Morning, who always made us feel welcome.

Stayed in June 2025

During the transfer from and to Hanoi, the driver stopped for 35 min. in a souvenir shop. 5 to 10 minutes are more than enough to use the restroom or grab a coffee. It would be better if they skipped it, it is totally unnecessary for a 2 hour trip. Also, you can’t stay on the bus.

Everything was just perfect: the crew, the food, the service,… I also want to mention our guides: Win and Lilly; they did an outstanding job, 10 / 10.

Stayed in June 2025

Intimate, luxurious and relaxing

Stayed in June 2025