Location and the staff were very friendly.

Stayed in July 2025

Breakfast could be abit better

Superb location

Stayed in August 2025

The room is a bit old and the toilet wasn't clean enough.

Location and staff were friendly

Stayed in July 2025

Nothing.

I had the great experience in this hotel staff are very nice and helpful!

Stayed in June 2025

We had massage session at the lowest floor of the hotel, which also leads to the shortcut pathway mentioned above. The cleanness of the massage area and the toilets on this floor were questionable. Plus at night this entrance is too quiet. Of course, CCTV was working however it still was dark and eerie looking at night. They should install some lights at night.

This hotel was located at the centre of town which made it very convenient to walk. There is a shortcut downstairs on level 1 which leads us to a small walking path to town. The staff were superb in terms of hospitality. They were helpful and let us check in early too since we arrived early morning from Hanoi. Food was great and the views from our room were magnificent. We truly enjoyed the views of the town and mountains. Thank you Sapa Panorama.

Stayed in June 2025

Very happy with this hotel

Stayed in April 2025

The free breakfast exceeded my expectations. The staff are very helpful too and goes way above and beyond even if there's a language barrier.

Stayed in March 2025

Some things need refreshed such as doors not closing or opening easily.

All excellent for the cheap price. Great location just above Sapa town centre. Great view of the town when the mist clears. Friendly and helpful staff who helped us book return bus from Hanoi and a hiking tour.

Stayed in January 2025

So far everything was good the hotel location was easy as we can walk from the hotel all the way to the sun plaza. All the staff was well accommodating

Stayed in January 2025

Near sun plaza

Stayed in December 2024

None.

All the staff are very helpful and caring. The housekeepers are very honest, I left some money for tipping on cleaning my room and just because I am still staying and did not check out they dare not take my tips.

Stayed in November 2024

None.

Buffet breakfast. Near access in Sa Pa Station (a 5 minute walk).

Stayed in September 2024

not really not like. the breakfast was great but should have been varied from day to day

the staff were very accommodating and helpful. they processed our tickets back to hanoi. they also updated our rooms to ones with balcony. the view was superb! breakfast was included in the payments. sumptuous buffet breakfast.. the only setback is that they offered same breakfast for the days we were there

Stayed in October 2024

On the first night, we gotin close to midnight and I was given a room that was not the family room i booked. I bought this to their attention the next morning and they said it was due to the bed configuration I had chosen.This wasn't correct because the room I was put in was dusty, had no bath. No safe, broken amenities However, they gave me a new room, which I was very happy with (and it matched the photos on here) They did not charge me the full price for the first night which i appreciated.

The room had a beautiful view and the breakfast was lovely.The location was good too especially if you remembered to use the steps on level 1 that leads straight into town

Stayed in September 2024

Bed was extremely hard so very hard to sleep if your a side or tummy sleeper. There were no hooks or rails to place your towels on.

Staff were excellent and location was convenient to everything. View from our balcony was excellent.

Stayed in July 2024

the staff is very accommodating and friendly. fantastic view, worth it for its price😊

Stayed in July 2024

Same breakfast all the 4 days we stayed. Limited food options.

View, location

Stayed in June 2024

The shower over the bath in our room as it was very unstable when taking a shower.

Great view of the town from our balcony. Breakfast was smorgasbord Vietnam style but food was yummy. Even though reception was up a steep road, you took the lift to bottom floor and there were stairs that led to the town below. Staff were very friendly and helpful. A big shout out to Vang who made our stay welcoming. We ate here a few nights with a cocktail and both were tasty.

Stayed in April 2024

My room very noise when strong wind hit the balcony door especially at night. Water pressure very low in the bathroom.

Breakfast was superb and delicious with variety of dishes.

Stayed in February 2024

staff friendliness, view from the hotel, location

Stayed in February 2024

The curtain in the bathroom window was transparent to some extent. Not an ideal arrangement if you're travelling with friends of different genders.

The view from my room was fantastic. I chose the mountain view, which had a view of the entire town and the mountains beyond. Breakfast was okay but wasn't great. However, the hotel did offer tour packages to Cat Cat Village which saved me the hassle of finding and booking a tour.

Stayed in January 2024

Breakfast could vary a little bit more (same all days) and please stop letting people smoke in the restaurant. I totally hated it. We couldn't eat in peace with that smell

Good location, friendly customer service, clean rooms.

Stayed in November 2023

It looks clean at first glance, however, if you look more closely, you’ll discover lots of dust, like behind the tv and other less noticeable spots. Also after we had just checked in, I found dark spots on the bathtub.

The location is very convenient, the view is great.

Stayed in October 2023

Very convenient localtion, good value, nice brekky and very good massage.

Stayed in September 2023