Lot 9, Phuoc Trach - Phuoc Hai New Residence Area, Au Co, Cua Dai, Hoi An, Vietnam
#294 of 335 hotels in Hoi An
Guests' ChoiceBased on 51 hotel reviews
8.3Cleanliness
8.5
Comfort
8.9
Location
8.1
Facilities
8.0
Staff
8.8
Value for money
8.6
Free Wifi
7.5
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Showing 1 - 25
Reviewed: August 22, 2025
Kenneth
AustraliaIn quiet locations
Stayed in August 2025
Reviewed: July 23, 2025
Charles
AustraliaNothing all good
The property is in a great location across from the beach large pool good breakfast clean and tidy rooms and ours was the executive suite very large and great value The staff were great and very helpful
Stayed in July 2025
Reviewed: June 16, 2025
Geefa21
PhilippinesUpmarket at a good price. Upmarket room with quality furnishings and facilities.
Stayed in June 2025
Reviewed: March 8, 2025
Martin
United KingdomLack of proper bar
Says it has a bar but doesn't really. It's never staffed and there is no atmosphere
Stayed in February 2025
Reviewed: November 28, 2024
Parth
IndiaThe location is a bit off and away from the old town.
The staff and property
Stayed in November 2024
Reviewed: July 15, 2024
Joanne
AustraliaNothing
Breakfast had a great variety and staff brought bacon to our table
Stayed in July 2024
Reviewed: June 11, 2024
Richard
United KingdomLocation
Stayed in May 2024
Reviewed: May 5, 2024
Osama
Palestinian TerritoryThe location is just perfect. The staff were very friendly and helpful especially Thao. Had an amazing 3 nights there.
Stayed in May 2024
Reviewed: March 22, 2024
Geri
CanadaThe bathroom facilities were not ideal for seniors or anyone who may have any physical disabilities. You have to climb into and out a high bathtub and hope you don’t slip. There is only a partial glass and a partial shower curtain to prevent water splash. It is poorly designed and water leaks onto the floor.
Excellent breakfast buffet, the hotel caters to tourists groups, large bus loads of tourists. Nice pool.
Stayed in March 2024
Reviewed: December 26, 2023
Luisa
SpainThere was initially an inconvenience in the room, but the staff was kind and professional in solving it.
Good location near the beach, breakfast buffet with a nice variety of food. The massage therapist Ha was also very good!
Stayed in December 2023
Reviewed: July 12, 2023
Jose
United KingdomI did notice a couple of areas that could use a little improvement. Firstly, I would like to suggest fixing the swing in the swimming pool. While it looked nice, it wasn't bolted properly, which could potentially be a hazard for users. I simply wanted to bring this to the attention of the hotel management so they could address. Additionally, I noticed that the lobby could benefit from having air conditioning for a more comfortable welcome. Alternatively, having some industrial-rated fans to circulate air would also be a great solution. These are just small improvements that can easily be addressed by the hotel. Please bear in mind that these suggestions should not deter you from staying at this incredible hotel. They are minor details that I believe can be easily fixed, and I regret not having had the opportunity to share them directly with the managers during my stay. Overall, I had a fantastic time at this hotel, and I can't wait to return. The wonderful service and helpful employees truly made my stay memorable. I highly encourage others to experience the exceptional qualities of this hotel, while keeping in mind these minor suggestions for improvement.
I absolutely loved my stay at this hotel! The service was exceptional, and all the employees went above and beyond to make my experience unforgettable. I would highly recommend this hotel to anyone looking for a fantastic getaway. The breakfast provided caters well to Western tastes, ensuring a satisfying start to the day. The pool is also very comfortable, allowing you to enjoy a refreshing swim. Furthermore, there are additional facilities such as a ping pong table and billiard table, which provide entertainment options for those looking for a little fun. The lobby is spacious and provides a great area for waiting and relaxing. Considering the price and the level of service offered, this hotel is truly a perfect match. I highly recommend it for families, as it provides a comfortable and enjoyable stay. Moreover, the hotel's location is convenient, as it is not too far from the old city. A quick and reasonably priced Grab ride, costing around 100K dongs each way, will easily take you there. Overall, the hotel offers a fantastic beach, great amenities, and an excellent price-to-service ratio, making it an ideal choice for families or anyone looking for a memorable stay in the area.
Stayed in July 2023
Reviewed: May 12, 2023
Linh
VietnamMaintainance job is being implemented during our stay. The noise is a bit uncomfortable.
Staff name Quy was a great guy, he provided excellent customer service. He helped to transport us to the city centre and back to the hotel. Very friendly and professional.
Stayed in April 2023
Reviewed: April 13, 2023
Gregory
AustraliaSome renovations were ocurring during our stay which would be finished now. The hotel offered us a room change on account of the noise which was good.
everything. Close to some good family seafood restuarants and it was away from the hustle and bustle of Hoi An town so it was quiet of a night. The staff were very helpful and friendly. Great breakfasts.
Stayed in March 2023
Reviewed: March 24, 2023
Nguyen
VietnamNot many things to choose for breakfast. Mostly for one specific group of tourists. But staffs are very helpful and put much effort for their job
The room is very spacious, bed is large and soft.
Stayed in March 2023
Reviewed: February 15, 2023
Antonia
United Kingdomnothing, was perfect.
great property on cua dai beach. rooms were huge and superbly furnished. staff were very lovely and polite. the breakfast was delicious and the staff went above and beyond, they gave us a feedback card and we recommended pancakes and then the next day they had added them to the omelette station which was unexpected and a really nice touch. property was immaculate.
Stayed in February 2023
Reviewed: June 17, 2025
Alves
AustraliaNothing
Everything the place awas amazing close to everywhere but very quiet
Stayed in May 2025
Reviewed: May 1, 2025
Marta
Norwaywe had a lot of problems with the jacuzzi in our suite, which was the whole point of our booking :) the staff was not very welcoming or service oriented. also on booking they claim that they speak english here and that is false. we struggled a lot with communication. the breakfast was nothing to brag about and there was no atmosphere at the hotel! it felt like an abandoned hotel. for some reason the laundry service was ridiculously expensive..? we didn’t like our stay that much and the hotel has a lot to work on.
it was very quiet, close to the beach and the pool was so nice
Stayed in March 2025
Reviewed: April 28, 2025
Janette
United KingdomBooked 2 rooms but neither rooms had any hot water even though we raised this matter daily. No hand soap, had to use tubes of shower gel, no bedside lights and neither safes in the rooms were working. My safe was repaired after 2 days. Meant to stay for 8 nights but left after 4 nights. We stayed in Hanoi, Ningh Bingh, Vue and Hoi An. This by far was the most expensive hotel that lacked the basic facilities expected of a hotel. We stayed in much cheaper and more basic hotels in Vietnam which excelled in our expectations. The staff were nice but overall our stay at the Mount Thanh was very disappointing. Still waiting for Booking.com to answer my last 3 messages I sent regarding our stay.
The staff were nice.
Stayed in April 2025
Reviewed: December 1, 2024
Rogov
Czech RepublicWe had an amazing stay at this hotel and I’d love to share our experience! First of all, I must say this was an incredibly positive experience. The hotel staff were exceptionally polite and always ready to assist with anything we needed. My husband and I have been in Vietnam for three months, and this was by far the best service and guest care we’ve encountered. A special thanks to the lovely chefs and restaurant staff! While the breakfast menu is 90% traditional Vietnamese cuisine (with a small selection of vegetables, omelets, and bread), which might not entirely suit European tourists, they went out of their way to offer bacon and sweets every morning, which we thoroughly enjoyed. The personal touch they provided really stood out. A huge thank you also to the wonderful ladies at reception. We experienced an issue with the internet in our room, and after calling reception to report it, a technician arrived within five minutes to fix the problem. Their efficiency and attentiveness were truly impressive. The hotel’s location is also worth mentioning. You can easily get to the beautiful city of Hoi An for just 100,000 VND, directly to the city center—a fantastic perk! One minor downside, however, was the slow internet. For someone like me who works online, it was a significant inconvenience and forced us to delay our plans for a week. Overall, we had a fantastic stay and would highly recommend this hotel, especially for the exceptional service and attention to detail. Thank you to the entire team for making our time so enjoyable!
Stayed in November 2024
Reviewed: December 1, 2024
Rogov
Czech Republic.
We had an amazing stay at this hotel and I’d love to share our experience! First of all, I must say this was an incredibly positive experience. The hotel staff were exceptionally polite and always ready to assist with anything we needed. My husband and I have been in Vietnam for three months, and this was by far the best service and guest care we’ve encountered. A special thanks to the lovely chefs and restaurant staff! While the breakfast menu is 90% traditional Vietnamese cuisine (with a small selection of vegetables, omelets, and bread), which might not entirely suit European tourists, they went out of their way to offer bacon and sweets every morning, which we thoroughly enjoyed. The personal touch they provided really stood out. A huge thank you also to the wonderful ladies at reception. We experienced an issue with the internet in our room, and after calling reception to report it, a technician arrived within five minutes to fix the problem. Their efficiency and attentiveness were truly impressive. The hotel’s location is also worth mentioning. You can easily get to the beautiful city of Hoi An for just 100,000 VND, directly to the city center—a fantastic perk! One minor downside, however, was the slow internet. For someone like me who works online, it was a significant inconvenience and forced us to delay our plans for a week. Overall, we had a fantastic stay and would highly recommend this hotel, especially for the exceptional service and attention to detail. Thank you to the entire team for making our time so enjoyable!
Stayed in November 2024
Reviewed: October 13, 2024
Skurnik
AustraliaIt was a little quiet, a little more atmosphere would've been nice.
The hotel was so clean and the staff were so lovely and friendly. They greeted us each time we left and each time we returned. The breakfast was fantastic and the chef was so sure our requests were met, when asked if there is anything we would like. He came to our table each morning for a chat and to make sure we were happy. Cu, the Events manager, stopped and chatted each time he saw us, and took interest in our day. The room was an amazing size and so comfortable. We were right across the street from a lovely beach and enjoyed a sunrise swim, and the pool was lovely and refreshing. It is quite a distance from Old Hoi An town, but catching a grab is easy and only 80-100K. Would definately stay there again!
Stayed in October 2024
Reviewed: August 7, 2024
David
AustraliaThe TV options, not much options for westerners. Seeing 2 cockroach's, one in the room and one outside our door.
I was not well, but we had a big room with seperate lounge which made it a little eaiser.
Stayed in July 2024
Reviewed: September 23, 2023
Mareea
AustraliaThe bed for me was extremely hard and even though the staff tried to fix, it didn’t help. Their English communication was terrible and really only catered for the Taiwanese/Korean. The food in the restaurant was terrible and breakfast was equally as bad. Our stay had breakfast included but after the first morning, we ate out.
Stayed in September 2023
Reviewed: August 15, 2023
Shane
AustraliaEverything was perfect.
Amazing hotel with exceptional staff. It’s the staff that made a lasting impression for us always going above and beyond to make our stay memorable. Thank you; we’ll be back 🙏
Stayed in August 2023
Showing 1 - 25
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