9.3

Opiniones del Moire Hoi An, Vignette Collection by IHG 5 estrellas

Xuyen Trung Block, Cam Nam Ward, Quang Nam Province, Cam Nam, 560000 Hoi An, Vietnam

  • Agustin

    Escrito en 11 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    ubicacion

    desayuno

    Respuesta del alojamiento:

    Dear Agustin, Greetings from Moire Hoi An, and we do hope this finds you very well. We are truly grateful for your kind review from your recent stay with us. It’s always a pleasure to hear that our dedication to thoughtful service and attention to detail left a positive impression. At Moire Hoi An, we strive to create a space where guests can feel both enriched and cared for. Knowing that your experience reflected this means the world to us. Thank you once again for sharing your feedback. We can’t wait to welcome you back to our riverside haven in the near future. Warm regards, Guest Relations Team Moire Hoi An, Vignette Collection, an IHG Hotel

    Dear Agustin, Greetings from Moire Hoi An, and we do hope this finds you very well. We are truly grateful for your kind review from your recent stay with us. It’s always a pleasure to hear that our dedication to thoughtful service and att… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    12 de agosto de 2025
  • Javier

    Escrito en 14 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Todo

    Nada

    Respuesta del alojamiento:

    Dear JAVIER, Warm greeting from Moire Hoi An, Vignette Collection, and we do hope this finds you very well. Thank you for sharing your comments from your recent experience with us. It truly warms our hearts to know that you appreciated our service and facilities. Your thoughtful words inspire us to continue creating meaningful and enriching stays for our guests. Rest assured, your compliments will be shared with the team—they will be thrilled to hear they made your visit special. We hope to have the opportunity to welcome you back soon for more memorable moments in the vibrant heart of Hoi An. Warm regards, Guest Relations Team Moire Hoi An, Vignette Collection, an IHG Hotel

    Dear JAVIER, Warm greeting from Moire Hoi An, Vignette Collection, and we do hope this finds you very well. Thank you for sharing your comments from your recent experience with us. It truly warms our hearts to know that you appreciated ou… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    15 de junio de 2025
  • Eduardo

    Escrito en 25 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico
    Respuesta del alojamiento:

    Dear Eduardo, Thank you for your recent stay at Moire Hoi An, Vignette Collection, and for sharing your feedback. We are truly sorry to hear that your experience did not live up to your expectations. Please accept our heartfelt apologies. At Moire Hoi An, we see every guest's feedback as a chance to refine and improve the experiences we offer. Your comments have been shared with our team, and we are working on thoughtful changes to ensure we better serve our guests in the future. We deeply value your understanding and hope to have the opportunity to welcome you back for a stay that reflects the high standards we strive to uphold. Warm regards, Guest Relations Team Moire Hoi An, Vignette Collection, an IHG Hotel

    Dear Eduardo, Thank you for your recent stay at Moire Hoi An, Vignette Collection, and for sharing your feedback. We are truly sorry to hear that your experience did not live up to your expectations. Please accept our heartfelt apologies.… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    29 de abril de 2025
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  • Federico

    Escrito en 19 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico

    La ubicación frente al Old Town es privilegiada. Las habitaciones con terraza y vista al río son inmejorables y tanto los restaurantes como el bar junto a la alberca son excelentes.

    Nada

    Respuesta del alojamiento:

    Dear Federico, Warm greeting from Moire Hoi An, Vignette Collection, and we do hope this finds you very well. Thank you for sharing your comments from your recent experience with us. It truly warms our hearts to know that you appreciated our service and facilities. Your thoughtful words inspire us to continue creating meaningful and enriching stays for our guests. Rest assured, your compliments will be shared with the team—they will be thrilled to hear they made your visit special. We hope to have the opportunity to welcome you back soon for more memorable moments in the vibrant heart of Hoi An. Warm regards, Guest Relations Team Moire Hoi An, Vignette Collection, an IHG Hotel

    Dear Federico, Warm greeting from Moire Hoi An, Vignette Collection, and we do hope this finds you very well. Thank you for sharing your comments from your recent experience with us. It truly warms our hearts to know that you appreciated … Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    19 de febrero de 2025
  • Ricardo

    Escrito en 14 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico
  • Juan

    Escrito en 15 de enero de 2025 · Se alojó en enero de 2025

    Comentario auténtico

    Hotel muy nuevo, muy cómodo, muy limpio y muy cerca de todo

    Nada

    Respuesta del alojamiento:

    Dear Juan, Greetings from Moire Hoi An, and we do hope this finds you very well. We are truly grateful for your kind review from your recent stay with us. It’s always a pleasure to hear that our dedication to thoughtful service and attention to detail left a positive impression. At Moire Hoi An, we strive to create a space where guests can feel both enriched and cared for. Knowing that your experience reflected this means the world to us. Thank you once again for sharing your feedback. We can’t wait to welcome you back to our riverside haven in the near future. Warm regards, Guest Relations Team Moire Hoi An, Vignette Collection, an IHG Hotel

    Dear Juan, Greetings from Moire Hoi An, and we do hope this finds you very well. We are truly grateful for your kind review from your recent stay with us. It’s always a pleasure to hear that our dedication to thoughtful service and attent… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    16 de enero de 2025
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  • Isabel

    Escrito en 23 de noviembre de 2024 · Se alojó en noviembre de 2024

    Comentario auténtico

    Ubicación excelente, muy céntrico pero apartado del bullicio. Se descansa muy bien Personal muy atento.

    El restaurante no vale gran cosa, es como una cafetería con cocina. Decidimos probar la comida vietnamita pensando que en el hotel era una buena opción y nos intoxicamos.

    Respuesta del alojamiento:

    Xin chào Ms. Isabel, Thank you for taking the time to share your experience at Bay Resort Hoi An. We are pleased to know that the convenient location and peaceful atmosphere of the hotel have brought you comfort, as well as the attentiveness of the staff have left a good impression. However, we are very sorry to hear that the experience at the restaurant did not meet your expectations and that you had health problems after your meal. This is really something we do not want, and we sincerely apologize for not providing a culinary experience as expected. We are committed food from our kitchen always follow with highest standard environmental sanitation standards and they are fresh everyday. However, we will seriously checking this issue with the kitchen team and improving food safety and hygiene standards to ensure that similar situations do not occur in the future. Thank you for providing valuable information so that we can improve our service. We hope to have the opportunity to welcome you back in the future to provide a more perfect experience. Sincerely, Bay Resort Hoi An Management

    Xin chào Ms. Isabel, Thank you for taking the time to share your experience at Bay Resort Hoi An. We are pleased to know that the convenient location and peaceful atmosphere of the hotel have brought you comfort, as well as the attentivene… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    23 de noviembre de 2024
  • Luis

    Escrito en 11 de noviembre de 2024 · Se alojó en noviembre de 2024

    Comentario auténtico

    Decoración muy acertada, ubicación privilegiada y piscina de ensueño. Las habitaciones son muy completas, con todo lujo de detalles y camas sobresalientes. Desayuno completo, pero sobre todo, alto nivel de la comida que se ofrece en el servicio de bar piscina. Sin duda, no tendría dudas de donde quedarme si volviera a Hoi An.

    Respuesta del alojamiento:

    Xin chao Mr. Luis, Thank you so much for your kind review. We're thrilled to hear that your experience at Bay Resort Hoi An was a success and that you enjoyed our carefully curated decor, prime location, and the dream-like pool. It's wonderful to know that the comfort and attention to detail in our rooms, especially our beds, met your expectations. We're also glad you found our breakfast comprehensive and appreciated the quality of food at our pool bar service. Your words mean a lot to us, and we’re delighted to be your top choice in Hoi An. We can't wait to welcome you back for another memorable stay. Sincerely, Bay Resort Hoi An Management

    Xin chao Mr. Luis, Thank you so much for your kind review. We're thrilled to hear that your experience at Bay Resort Hoi An was a success and that you enjoyed our carefully curated decor, prime location, and the dream-like pool. It'… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    12 de noviembre de 2024
  • María

    Escrito en 1 de septiembre de 2024 · Se alojó en agosto de 2024

    Comentario auténtico
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  • Isabel

    Escrito en 17 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico

    Ubicación perfecta justo enfrente del centro de Hannoi. Un resort de lujo con todos los servicios y un personal amabilísimo.

    Respuesta del alojamiento:

    Xin chao Ms. Isabel, Thank you so much for your wonderful review. We’re thrilled to be called the "Best hotel in Hoi An" and delighted that our prime location, luxury services, and friendly staff made your stay so enjoyable. We hope to welcome you back to Bay Resort Hoi An on your next visit to this beautiful city. Sincerely, Bay Resort Hoi An Management

    Xin chao Ms. Isabel, Thank you so much for your wonderful review. We’re thrilled to be called the "Best hotel in Hoi An" and delighted that our prime location, luxury services, and friendly staff made your stay so enjoyable. We h… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    18 de agosto de 2024
  • 7.0 Bien
    Natalia

    Escrito en 8 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico
  • Laura

    Escrito en 7 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    Todo. -Comodidad.Buena comida.Excelente calidad de sueño (sábanas muy suaves y colchón muy cómodo). -Perdonal del hotel muy agradable y siempre intentando ayudar.Especialmente la gente que trabaja en el restaurante y Vivían y Vincent en Recepción.

    -Bicicletas no estaban mal pero son mejorables y solo 2 bicicletas con asientos de bebés.

    Respuesta del alojamiento:

    Xin chao Ms. Laura, Thank you for your wonderful review. We're thrilled to hear that you enjoyed your stay with us and found our hotel comfortable with good food and excellent sleep quality. We appreciate your kind words about our staffs. Your feedback regarding the bikes and child seats is valuable to us, and we'll certainly look into improving this aspect for the convenience of our guests. We hope to welcome you back for another relaxing and enjoyable stay soon. Sincerely, Bay Resort Hoi An Management

    Xin chao Ms. Laura, Thank you for your wonderful review. We're thrilled to hear that you enjoyed your stay with us and found our hotel comfortable with good food and excellent sleep quality. We appreciate your kind words about our staf… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    8 de junio de 2024
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  • Patricia

    Escrito en 15 de mayo de 2024 · Se alojó en mayo de 2024

    Comentario auténtico

    La limpieza , increíble después de muchos hoteles ahí estuve muy bien

    Las bicicletas 🤣 son un poco antiguas

    Respuesta del alojamiento:

    Xin chao Ms. Patricia, Thank you so much for sharing your feedback. We're delighted to hear that you found our hotel exceptionally clean, especially after your experiences at many other hotels. We appreciate your note about the bikes and apologize for their condition. We are currently working on updating our bike fleet to ensure a better experience for our guests. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Bay Resort Hoi An Management

    Xin chao Ms. Patricia, Thank you so much for sharing your feedback. We're delighted to hear that you found our hotel exceptionally clean, especially after your experiences at many other hotels. We appreciate your note about the bikes a… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    16 de mayo de 2024
  • Karina

    Escrito en 19 de marzo de 2024 · Se alojó en marzo de 2024

    Comentario auténtico
  • Juan

    Escrito en 18 de marzo de 2024 · Se alojó en febrero de 2024

    Comentario auténtico

    La ubicación, las comodidades que brinda el hotel y la atención del staff

    Nada! Todo increíble

    Respuesta del alojamiento:

    Xin chao Mr. Juan Martin, Many thanks for sharing your feedback about your stay with us. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Bay Resort Hoi An Management

    Xin chao Mr. Juan Martin, Many thanks for sharing your feedback about your stay with us. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Once again, thank you for choosing us and… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    21 de marzo de 2024
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  • Alvaro

    Escrito en 29 de enero de 2024 · Se alojó en enero de 2024

    Comentario auténtico

    El desayuno es muy completo y variado. La amabilidad del personal y las recomendaciones de restaurantes donde comer y planes para hacer.

    Respuesta del alojamiento:

    Xin chào Mr. Alvaro Martin, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Bay Resort Hoi An Management

    Xin chào Mr. Alvaro Martin, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wo… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    29 de enero de 2024
  • Josep

    Escrito en 22 de diciembre de 2023 · Se alojó en diciembre de 2023

    Comentario auténtico
  • Rogelio

    Escrito en 6 de noviembre de 2023 · Se alojó en agosto de 2023

    Comentario auténtico
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  • Juana

    Escrito en 5 de noviembre de 2023 · Se alojó en noviembre de 2023

    Comentario auténtico
  • Sergio

    Escrito en 10 de septiembre de 2023 · Se alojó en septiembre de 2023

    Comentario auténtico

    Todo. Trato exquisito, personal atento en todo momento. Habitación espectacular, mini bar gratuito, desayuno increíble. Un lugar fantástico para descansar .

    .

    Respuesta del alojamiento:

    Xin chào Mr. Sergio, Many thanks for sharing such a good feedback about your recent stay with us. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. We look forward to welcoming you back for another great stay. Sincerely, Bay Resort Hoi An Management

    Xin chào Mr. Sergio, Many thanks for sharing such a good feedback about your recent stay with us. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. We look forward to welcoming you… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    11 de septiembre de 2023
  • Guadalupe

    Escrito en 10 de julio de 2023 · Se alojó en julio de 2023

    Comentario auténtico

    La amplitud de la habitación.

    Un edificio sin gusto y sin intimidad. Eran varios bloques de chalets separados por calles públicas. Cualquiera podía acceder a cualquier parte del hotel. La piscina estaba completamente a la vista de quienes paseaban por la rivera del río. Los materiales de construcción… a simple vista muy malos. Decoración mediocre. Agua de la piscina turbia. Pocas tumbonas para tanta gente… Lo único salvable: el personal y la comodidad del colchón. La habitación era amplia pero sin estilo alguno. Un hotel poco recomendable y que no es, en absoluto, un cinco estrellas.

    Respuesta del alojamiento:

    Xin chào Ms. Guadalupe, Thank you for bringing these issues up to our attention. First of all, we would like to extend our sincerely apologies concerning all the issues that you have faced. We are usually known for our great customer service and attention to detail in everything that we do. Please rest assured that we are taking these matters extremely seriously and we are undertaking a thorough review to ensure that an incident like what you experienced does not happen again. Once again, I would like to send a very sincerely apology on behalf on The Resort Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel. Sincerely, Bay Resort Hoi An Management

    Xin chào Ms. Guadalupe, Thank you for bringing these issues up to our attention. First of all, we would like to extend our sincerely apologies concerning all the issues that you have faced. We are usually known for our great customer servi… Mostrar más

    Moire Hoi An, Vignette Collection by IHG
    14 de julio de 2023
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