Nothing!

I had a wonderful stay at this hotel. The staff were very nice and welcoming, always ready to help with a smile, which made the whole experience even better. The location is excellent, close to everything I needed and very convenient for exploring the area. The breakfast was great, with a variety of fresh fruits. My room was very comfortable and well sound-isolated, so I couldn’t hear any noise from the street, which made it perfect for a restful night’s sleep. I would definitely recommend this hotel.

Stayed in September 2025

The water pressure on our last night wasn’t the best

Selena was so so helpful and kind! Made our stay perfect The rooms were big and very comfortable The location was amazing

Stayed in August 2025

We stayed at Mercury Central Hotel for just one night, as Hanoi was only a short stopover on our trip. For this reason, we were looking for a budget-friendly option, and this hotel turned out to be an excellent choice. The property offers great value for money, with a breakfast that was more than adequate for the price, including both savory and sweet options. The hotel also provides a variety of booking services, which proved extremely useful for our needs. We arranged an airport pick-up as well as a private car transfer to Sapa and from Sapa back to Hanoi airport. A special mention goes to Selina, who was an outstanding agent in organizing all these services for us. Her assistance made everything smooth and stress-free. Overall, Mercury Central Hotel is a convenient and reliable option, especially if you are passing through Hanoi for a short stay.

Stayed in July 2025

The hotel is perfectly located in the Old Quarter and the staff are really accommodating.

Stayed in August 2025

We liked everything.. especially the location. The breakfast was so good, and the staff so kind. The rooms are beautiful, big and well designed. We didn't want to leave😊

Stayed in August 2025

I didn’t like the bathroom. It seemed dirty and poorly maintained, with visible stains on the floor and bathtub. The toilet bowl was also uncomfortably close to the tub, making the space feel cramped.

The staff was very accommodating and attentive to my inquiries prior to our arrival, as we had to book in advance before traveling from Sapa to Hanoi. I truly appreciated how Selina kept in touch. She asked when we would be arriving, checked if we were okay, and even provided updates about the weather conditions in Hanoi, especially with a typhoon approaching northern Vietnam at the time. The room itself was okay, and the hotel’s location is very convenient, situated in the Old Quarter area, just walking distance to many shops and attractions in Hanoi.

Stayed in July 2025

Nothing that is worth commenting on negatively

Selina was brilliant

Stayed in July 2025

Selina was amazing, she helped us with everything we needed and was available and kind. Location was excellent. Room clean and comfortable.

Stayed in July 2025

Nothing

Selena at front desk was brilliant so friendly and made us feel so welcome. No task too difficult always had a smile on her face

Stayed in July 2025

Everything is great, the staff are super friendly and helpful and the room is giant and very comfortable. Highly recommended as a great base to see Hanoi, we will be back!

Stayed in July 2025

Great location in Old Quarter.

Stayed in July 2025

Breakfast is ok but need small improvement. Generally staff go above and beyond however choice need small attention- needs woman involvement as well

Everything - decor, architecture, staff attention

Stayed in July 2025

Morning shift receptionist, details and asked about personal too much when I hurry to check out

Location nearby the Church, Good value, big room over expected

Stayed in May 2025

Only thing I would like to tell about check in timings. travellers travel sapa or near one night journey places and return back to hanoi early mornings.though early check-in is not available,traveller have to wait in lobby till afternoon check in.Tired traveller have to spend time out side in spite of tiresome journey.so please check with early check-in options

The property location is excellent and near the city centre.good staff. especially selina and andy.they make you feel like home.

Stayed in June 2025

Nothing

The rooms are spacious and as shown in the photos. Located centrally and within walking distance to the Hoan Kiem lake, train street and local attractions. Selina and her staff, Andy & Alice are very kind and helpful and go out of their way to fulfill your requirements. We had an issue with A/C cooling and Selina went all out to get it replaced and supported us with an alternate room till things got in place. Appreciate the whole team for this. Will always stay in this place whenever I visit Hanoi.

Stayed in June 2025

The aircond is not cold enough due to 1 unit spoilt and the hot water is only last for few mins and was unable to fill the bathtub and so no point having a bathtub without hot water

Nice and quiet room. The female staff was very friendly and helpful.

Stayed in May 2025

Very comfortable beds

Stayed in June 2025

Rooms were spacious but little dated.

Overall, excellent stay and value for money. The manager was amazing and she helped us alot during our stay

Stayed in June 2025

Nothing

Very good location

Stayed in May 2025

The rooms are good and the staff is very co-operative, they are there with a big smile on their face to help you.

Stayed in May 2025

The location was good, the staffs were friendly and very helpful which made up for the slightly old facilities.

Stayed in May 2025

The door connecting to the balcony didn’t lock, which was the one downside.

This was one of the best places we stayed. The location is perfect, right in the middle of town and surprisingly isn’t that loud at night. Chloe at reception was amazing, and genuinely cared about you having a great time in Hanoi.

Stayed in April 2025

I loved everything about the property! From the beautiful lovely staff at front desk, especially Chloe. The staff went above and beyond to make my stay as comfortable and perfect as possible. With lots of local recommendations of things to do and restaurants to eat at. My room was incredibly spacious room and the comfortable bed was great. The bathtub was a nice little luxury. Location was excellent only a few minute walk from the lake. I had a beautiful balcony with a great view of the street. Probably my best day in Hanoi.

Stayed in April 2025

Everything was amazing. The staff very kind and attentive! Everything was very clean and the location is perfect. Thank you

Stayed in April 2025