please update the TV into a smart TV, not much people watch cable tv anymore, give us youtube, netflix, and other apps, or at least a TV that has screen mirror, the room was so perfect until I saw the TV. and the guy checked us out at early morning on 1st Sep was really bored I think, he just completed all the necessary protocols like payments and yeah we were checked out, there was no other communications asking how was the experience, any feedbacks, didn’t even ask if we need any transport arrangements at 4am. We knew it was early morning but dude, ur job was hospitality. The rest was perfect, so it was a solid 9/10.

very good location, well-designed room, great view, I rly like how the elevators work

Stayed in September 2025

The rooms are a little old fashioned but they are very clean.

Felt very safe staying here. It's a quiet retreat from the chaos of Hanoi. Close enough to walk to the main areas.

Stayed in August 2025

breakfast

Stayed in July 2025

It was close to Old Quarter but at the same time not in the midst of it.

Stayed in August 2025

Just to point something I would say the waffles were not very good

Friendly staff, comfortable rooms and a taste of home out of home

Stayed in August 2025

Pool could be bigger, more of a dip then a swim

Nice Spanish chain with a amazing breakfast spread

Stayed in August 2025

Not much

The bar on level 3

Stayed in August 2025

We didn't like the shower area because it was the bathtub, which was very difficult to get in and out of. Additionally, when showering, the water made the floor wet and slippery. We are an old couple who have difficulty using this kind of bathroom. Additionally, water was leaking near the toilet area. We had requested twin bedrooms, but instead, we got the beds put together as one large bed. This meant that when one of us moved, the other would notice the movement, which could wake us up while we were sleeping.

We like the cleanliness of our room service staff. Additionally, the hotel's location.

Stayed in August 2025

Little bit old style hotel.

Close but not too close to the busy area in town, good service and choice in terms of breakfast and food in general, great staff, cleanliness.

Stayed in August 2025

Very good international city centre hotel located near the French quarter. Helpful staff. Nice pool and gym area.

Stayed in August 2025

No shade poolside

Friendly and helpful staff

Stayed in August 2025

Everything was fine. Rooms are nice. Extremely big bed. Breakfast is amazing.

Stayed in August 2025

Perfect location

Stayed in June 2025

I suppose adding some Indian selections to the menu.

I really loved the service with a smile. Straight from the heart. Well done Ms Maria Campas and staff. Thanks.

Stayed in July 2025

Nothing

Spacious Room and Staff is very helpful

Stayed in June 2025

Ventilation in MOSAICO restaurant is poor, after having breakfast , need to have shower & change full clothes due to cooking smoke.

Hotel room is wonderful with tidy rooms & toilet. Breakfast buffet too is amazing with many variety. As well staff are all of them friendly, special thanks to (Phan Thanh Hoai (Hannah) for her support & services.

Stayed in July 2025

Nice and spacious room with a beautiful view. Great breakfast choices. In the center of where you wanna be. Perfect location, great hotel. Excellent experience!

Stayed in July 2025

The only thing was the shower wet the bathroom a bit, but other than that it was great.

The location is great and the hotel was very comfortable

Stayed in July 2025

Its quite a large hotel so it gets pretty busy

The location was excellent and the buffet breakfast has good variety

Stayed in July 2025

Could not find a single fault

Always love to say in Meliá hotels , from welcome to leaving staff everywhere were fantastic and best hotel stay after 3 weeks in Vietnam, special mention to the check in staff who were simply wonderful

Stayed in July 2025

The local breakfast selections were great but everything else (western, Indian food) were mediocre and sometimes downright bad. Not an issue for me since I loved Vietnamese cuisine, but for a hotel that’s catering to a lot of westerners, this might not be good news. The door also doesn’t close easily, you must always force close it when you enter or leave the room. I didn’t know at first and my door was left open! Nothing was stolen or taken so no problem.

Check in was smooth and easy, room was clean and daily room clean was helpful. The staff were all very friendly and spoke good English.

Stayed in July 2025

love breakfast, lunch, dinner and the room. Very happy to stay in Melia Hanoi. Next visit to Hanoi, will stay in Melia Hanoi again.

Stayed in July 2025

Nothing

Everything. High quality property and well located near the Old quarter

Stayed in July 2025

Nothing!

This hotel is amazing we stayed in a suite and it was amazing, the staff went over and above every day

Stayed in July 2025