Could be a little closer to downtown. But still great location.

Clean rooms, clean pool. Overall great experience

Stayed in August 2025

Nothing

Very happy with everything

Stayed in August 2025

From the morning omelette to the comfy bed it was all great. most liked was definetly the staff. The service, local intel and big smiles made our holiday

Stayed in September 2025

Excellent hotel given the location, premium facility, breakfast spread and friendly staff. Strongly recommended for family traveling to Hoi An !

Stayed in July 2025

Hopefully, more trash bins and a big mirror in a room

Location, comfortable room and friendly staff

Stayed in September 2025

There was nothing to not like.

Excellent hotel with beautiful rooms and friendly staff.

Stayed in September 2025

All good

Close to the centre of Hoi an. Excursions booked by the hotel were very good. Excellent breakfast.

Stayed in August 2025

Great Hotel, really high level. Enjoyed EVERYTHING. The people the food the pool the location the rooms the attitude, they were always SPOT ON for every request. One if the best hotels I've visited.

Stayed in September 2025

Only supplied shampoo, no conditioner

Stayed in August 2025

N/a

Central to the old quarter

Stayed in August 2025

No bar area as such.

Service was exceptional. Hotel was very clean. Loved the big bed. Bookings for tours easy.

Stayed in August 2025

Have no complaints

Good service, great room, location and very clean.

Stayed in August 2025

-

Was clean, tidy and well organised

Stayed in August 2025

Nothing

Really clean, walkable to Ancient Town, friendly staff, excellent breakfast choices

Stayed in August 2025

Great option in Hoi An. Walking distance to the city center. Nice pool and room. Very good breakfast. Amazing staff. Helped us a lot with tours and transfers

Stayed in August 2025

Loved the location. Loved the pool. Walking distance to Old Town but quieter than being in the middle of it. Staff are amazing 10 out 10. Breakfast had everything and more. Had an early excursion booked but staff happy for us to get a take out box for breakfast. The free bikes to explore was a definite bonus. Great suggestions for things to do and tailors to trust to look after your clothing needs. Would highly recommend La Charm as a place to stay. Massage spa on site. Mini mart right next door.

Stayed in August 2025

I am loath to put down anything negative for fear people will then discount this excellent hotel. My review is hopefully constructive, not a reason for the reader to not come. Firstly, the room still has the 'old school' put your card in near the door to activate power, set up. I appreciate the reasons for this but for a west facing room in the middle of summer it meant we returned to a very hot room each time we left. You also couldnt charge electronics when you left the room which shouldnt be a big deal but can be irksome when many other hotels now provide other options. I should add that we DIDNT complain about this (we arent complainers), so the hotel could well have had a work around. The pool was great but having a workman banging away directly over your head during the afternoon (they are building a property next door) didnt make it the most appealing. Nothing you can do about that but it doesnt help. These are small matters but if I dont put them in my review isnt the truth, and being able to fix them somehow would elevate this hotel to a 10 for us. Please, though, as I said, dont let these minor things put you off strongly considering this excellent hotel.

Almost everything. The hotel is beautifully appointed and welcoming, the breakfast was amazing, and all the staff were extremely helpful, informative and engaging. The recommendation to go to the Memories Show, which was stunning, was a highlight. The hotel is in a convenient location where you can quickly access the Hoi An Ancient town, as well as a myriad of other local eateries, markets, massages etc. Overall we had an excellent experience. On the top floor we had a small balcony and sensational views over the town and mysterious mountains. Another highlight for us is that it was my wife's birthday, and the whole day the hotel staff made her feel special, including an awesome surprise on our bed which we appreciated very much!

Stayed in August 2025

Nothing all was great.

We really like the staff, everyone very helpful and friendly. The room was comfortable and clean. Nice pool, there was some building work next door which was loud at times when using the pool not likely to be short lived. It didn’t really bother us. Breakfast was a good selection, catering for a variety of nationalities. The location is great very close to all the restaurants, markets and old town.

Stayed in August 2025

This was not the hotel’s fault, but during one meal, three young children—unattended by their parents, who were sitting outside—created quite a ruckus in the dining room. The staff was polite and cautious not to intervene, but it disrupted our meal. We eventually had to step outside ourselves to ask the parents to remind their kids to be respectful of the indoor space.

Everyone was courteous, helpful, and professional. For a smaller boutique-style hotel, the common areas, grounds, and our room all felt spacious. At check-in, we were told about the Hoi An Memories play—a wonderful performance we would have missed if not for their recommendation.

Stayed in August 2025

Everything, we are highly recommended

Stayed in July 2025

Pretty we couldn’t stay longer.

We loved our stay at this hotel! The buffet was excellent with a wide variety of choices, and the staff were so friendly that it truly felt like a home away from home. The location is perfect—just a few minutes’ walk from the busy city center—yet still peaceful. We also appreciated the hotel’s great recommendations and arrangements for tours and shows. Highly recommended!

Stayed in July 2025

This was one of the best hotel experiences we’ve had traveling. The service was wonderful all around. Check in and check out were easy. The location was great, as it was just a few minutes walking to Hoi An Old Town. The breakfast was notably incredible in taste and variety. No complaints whatsoever, we’d recommend it to anybody.

Stayed in August 2025

From the moment we arrived the friendly, helpful & polite staff made us feel very welcome. The buffet breakfast was fabulous & we received excellent service from everyone. It was very obvious to us how very well trained all the staff were. Our room was very clean & comfortable. The outside gardens, pool area & location were great. We just loved the presentation of the whole hotel. It felt very fresh & tropical. We would be very happy to return & more than happy to recommend the property to others. Keep up the great work everyone.

Stayed in August 2025

We were on level 5 and we heard people above on the last night.

Great location. Very helpful staff. Fabulous food, pool and massage.

Stayed in August 2025