Reviews of Kaia Gallery Hotel Hoi An
21 Lý Nam Đế, Son Phong, Hoi An, Vietnam
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI recently had the pleasure of staying at this remarkable hotel, and I must say, it was an absolutely beautiful experience from start to finish. The ambience and interior decoration were truly fantastic—every detail seemed thoughtfully curated, creating an environment that was both alluring and cozy. It’s clear that a lot of care and creativity went into designing such a welcoming space. The staff truly made my stay memorable. Emily and Nancy were outstanding—professional, attentive, and genuinely caring. From the moment I booked, they went above and beyond to assist with hotel transfers, booking tours, and ensuring everything was seamless. Their warmth and dedication genuinely make them the heart of the establishment. Additionally, I was touched by the owner’s kindness. She was so lovely and attentive, taking the time to come greet me personally and check how I was doing. Her presence added a personal touch that made my experience even more special. Overall, this hotel is a perfect blend of stunning design, thoughtful service, and genuine hospitality. I look forward to visiting again!
I have no fault. I knew the establishment was small and that didn’t take away from the beauty of the place.
Dear Oko, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us. It’s always our goal to provide a memorable experience, and knowing that we were able to meet your expectations truly makes our day! We look forward to welcoming you again in the future. If there’s anything else we can do to make your next visit even better, please don’t hesitate to reach out. Safe travels and hope to see you soon! Best regards, Kaia Team
Dear Oko, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us. It’s always our goal to provide a memorable experience, and knowing that we were able to meet your expectatio… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewIt’s beautiful decorated with a lovely communal area. It’s a short walk into town, and there are also bikes to borrow to go further. We got great tips on places to eat and where to go from the friendly staff.
Dear Julie Thank you so much for choosing Kaia, It is our honor to welcome you to Hoian and Kaia as well, Hoping you have a wonderful trip and seeing you again. Best regard, Kaia Team.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe decor was gorgeous and created an inviting atmosphere. The room was comfortable. They have free filtered water by the reception and because of that we didn't have to buy water throughout the day. The receptionists were kind and knowledgeable and helped us a lot. The owner is a very interesting lady and we had a lovely conversation with her. We had a perfect stay, can't wait to be back.
Dear Ori Thank you for visiting us at Kaia hotel and Hoi an , I hope we achieved our goal in making your stay memorable be providing outstanding service . best Regards , Kaia team .
Reviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewSuch a sweat hotel located just 10 minutes from the Old city center. The personnel are super attentive and have great recommendations for making your stay in Hoi An even better. They also have bikes available for rent.
Dear Anonymous , Thank you so much for choosing Kaia, It is our honor to welcome you to Hoian and Kaia as well, Hoping you have a wonderful trip and seeing you again. Best regard, Kaia Team.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe property is beautiful, with interiors that are simple yet thoughtfully designed. The room was clean and welcoming, with daily housekeeping and water replenishment. I love the philosophy of this place — no waste and living in harmony with nature. The staff are kind and always ready to help. The location is convenient, although the surrounding area is still under development, so the view is not the most appealing. Thank you to Emily and all the staff!
Dear Mariangela, We are glad to know that you had a great time with us . we look forward to welcoming you back for your future holidays , and we assure you that we will continue to strive for excellence in everything we do . Thank you again for choosing Kaia hotel Best regard, Kaia Team.
Dear Mariangela, We are glad to know that you had a great time with us . we look forward to welcoming you back for your future holidays , and we assure you that we will continue to strive for excellence in everything we do . Thank you agai… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewAmazing service- I could not compliment or recommend this hotel enough. Thank you for a wonderful stay!
Dear Lauren We are glad to know that you had a great time with us . we look forward to welcoming you back for your future holidays , and we assure you that we will continue to strive for excellence in everything we do . Thank you again for choosing Kaia hotel . Best regard, Kaia Team.
Dear Lauren We are glad to know that you had a great time with us . we look forward to welcoming you back for your future holidays , and we assure you that we will continue to strive for excellence in everything we do . Thank you again for… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewStaff were amazing- pro active, helpful and friendly. We arrived super late due to flight delays and they had put aircons on and just let us in rooms and waited in check in til morning.
Great decor and rooms, just a little cafe/ bar avail would be nice after a day of walking.
Dear Tracy, Thanh you so much for choosing Kaia, It is our honor to welcome you to Hoian and Kaia as well. Thank your feedback a lot, we will improve to be better in the future to welcome tourits, Hoping you have a wonderful trip and seeing you again. Best regard, Kaia Team
Dear Tracy, Thanh you so much for choosing Kaia, It is our honor to welcome you to Hoian and Kaia as well. Thank your feedback a lot, we will improve to be better in the future to welcome tourits, Hoping you have a wonderful trip and seeing… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewWe had a wonderful stay at Kaia: not only is the place absolutely beautiful and incredibly comfortable, but the level of service truly made our experience special. From the moment we arrived, the staff went above and beyond to make sure we had everything we needed. A big thank you to Nancy and the entire team for being available 24/7 and always happy to help. Their recommendation for local activities and restaurants was spot-on, and they made sure every detail was taken care of. We couldn’t have asked for a better experience. Highly recommended!
Dear Noa, Thank you for visiting us at Kaia hotel and Hoi an , I hope we achieved our goal in making your stay memorable be providing outstanding service . Best Regards , Kaia team .
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewAlmost everything. Sooo unique and classy this place
Rooms a little bit too small for my liking
Dear Jack, Thank you for your feedback. We understand that the room size may not meet everyone's preferences. But we have a few types of room which are bigger than the one you stayed. Your comfort is important to us. We hope that you can get experience in the bigger room next time at our hotel. Best regard, Kaia Team.
Dear Jack, Thank you for your feedback. We understand that the room size may not meet everyone's preferences. But we have a few types of room which are bigger than the one you stayed. Your comfort is important to us. We hope that you ca… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewThe staff were so helpful from before we arrived to even after we’d left. Helping arrange airport transfers, rental scooters, dinner recommendations. All incredible, above and beyond.
Dear Michael , Thank you so much for your lovely feedback ! We hope to have a chance to welcome you back soon again and after your stay ! thank you again for choosing Kaia hotel .
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewOur family loved the feel of this little Oasis of a hotel! Beautiful plants and artwork and the staff were so helpful helping us organise bookings and travel arrangements…., also they have pushbikes!
Everything was great
Dear Anonymous Thank you so much for choosing Kaia, It is our honor to welcome you to Hoian and Kaia as well, Hoping you have a wonderful trip and seeing you again. Best regard, Kaia Team.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewExcellent design Excellent welcoming Confortable room
Dear Fabien , Thank you so much for your heartfelt feedback and warm words ! it means a lot to hear back from our beloved guests . Best Regards , Kaia team.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe receptionists are so kind and friendly, and they provided me a very useful tour information.
About 13 walking distance to the old town should be no problem but when it comes to a hot summer day, it becomes a little bit far.
Dear Yiwun Thank you so much for choosing Kaia, It is our honor to welcome you to Hoian and Kaia as well, Hoping you have a wonderful trip and seeing you again. Best regard, Kaia Team.
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe personalised, concierge-like service was amazing! The staff were very responsive and friendly. The space was creative, thought-out, and relaxed. I especially love the breakfast food and set up, delicious and homey.
The room we stayed in, as carefully curated as it is, felt small. There isn't AC in the common areas, which was fine on cooler days but can be uncomfortable on hot days. Felt more of an upscale homestay than a 'hotel'.
Dear Carol, Thank you for sharing your feedback with us. We truly value your insights, as they help us improve our services and guest experience. We apologize for any discomfort you experienced due to the temperature in the lobby. At the moment, our lobby does not have a centralized air conditioning system, but we are implementing temporary measure such as fans to make the space more comfortable for our guests. Thank you again for valuable feedback. We hope to have the opportunity to serve you again in the future. Best regard, Kaia Team.
Dear Carol, Thank you for sharing your feedback with us. We truly value your insights, as they help us improve our services and guest experience. We apologize for any discomfort you experienced due to the temperature in the lobby. At the mo… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewRoom was beautiful, cosy and clean, and the hotel had a small gallery on Level 1 available for viewing upon request. Nancy and other staff were incredibly helpful and accommodating and provided great local suggestions, assistance with organising transport for various trips and offered discounts for activities. Highly recommend if you would like stay somewhere quiet a bit further out from the town centre.
Lobby area could be a bit hot at times as there isn't central cooling, but otherwise the room was well air conditioned.
Dear Benson, Thank you so much for choosing Kaia, It is our honor to welcome you to Hoian and Kaia as well, Hoping you have a wonderful trip and seeing you again. Best regard, Kaia Team.
Reviewed: 4 June 2025 · Stayed in May 2025
Verified review- The staff were incredibly kind, made me feel like a guest in their home. - The area was peaceful and calming, perfect for unwinding. - Conveniently located near old town yet tucked away in a quiet corner away from the noise. - The Japanese-inspired interior was minimalist, elegant, and beautifully curated.
Nothing to fault!
Dear isabelle Thank you so much for your lovely feedback ! We hope to have a chance to welcome you back soon again and after your stay ! thank you again for choosing Kaia hotel .
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe attention to detail and rustic style is so welcoming and comfortable! Small touches were greatly appreciated! The staff went above and beyond especially Emily who gave us incredible tips and tricks in reference to what Hoi An had to offer. Made our quick trip so much less stressful!
There wasn’t anything I didn’t like! Only that we didn’t stay longer!
Dear Sarah, Thank you so much for choosing Kaia, It is our honor to welcome you to Hoian and Kaia as well, Hoping you have a wonderful trip and seeing you again. Best regard, Kaia Team.
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewIt's a very special hotel. So much thought has gone into the design and layout. We loved our stay here. Everyone was incredibly helpful, their recommendations were perfect, the room was lovely and most of the pieces in the hotel were lovingly designed by the owners. We would recommend it to anyone, especially those that love art and design. We would love to come back.
Nothing
Dear Sara, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us. It’s always our goal to provide a memorable experience, and knowing that we were able to meet your expectations truly makes our day! We look forward to welcoming you again in the future. If there’s anything else we can do to make your next visit even better, please don’t hesitate to reach out. Safe travels and hope to see you soon! Best regards, Kaia Team
Dear Sara, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us. It’s always our goal to provide a memorable experience, and knowing that we were able to meet your expectati… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewBy far the best hotel and service we experienced on our Vietnam trip. The rooms are clean, beds are comfy and the interior of the house is very nice. The staff is very supportive and speaks perfect english. Would recommend it anytime :)
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Dear Luca, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us. It’s always our goal to provide a memorable experience, and knowing that we were able to meet your expectations truly makes our day! We look forward to welcoming you again in the future. If there’s anything else we can do to make your next visit even better, please don’t hesitate to reach out. Safe travels and hope to see you soon! Best regards, Kaia Team
Dear Luca, Thank you so much for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us. It’s always our goal to provide a memorable experience, and knowing that we were able to meet your expectati… Show more
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewLiked the ambience and aesthetic of the hotel. Kind and helpful staff
Dear Loday , Thank you so much for choosing Kaia, It is our honor to welcome you to Hoian and Kaia as well, Hoping you have a wonderful trip and seeing you again. Best regard, Kaia Team.