Reviews of Serene Boutique Hotel & Spa 4 stars

Its location in the Old Quarter of Hanoi and it’s friendly staff

Probably needs a bit of refurbishment

The staff was very friendly and helped us with our trip with any questions we had they took time out to help us.

The location of the hotel was amazingly well located in the middle of Hanoi Old Town. Very comfortable rooms and toilet. And the receptionist Tony was super helpful and friendly with us, he helped us a lot arranging tours and transportation. He really went above and beyond to make sure everything was perfect. Will come back again

Nothing to complain

The location is amazing and in old quarter close to the train street and the night market

I wasn't aware i booked a room without a window and for a claustrophobic person it wasn't easy. Breakfast wasn't ready at 6;30 as mentioned and ended up eating only toasted bread because of my early transfer to an overnight cruise. Only slept a night out of the 4 nights i booked due to work commitments.

The hotel was very pleasant, with a great location and a spacious room. However, what truly made our stay exceptional was Alicia, who works there. She was incredibly helpful not only with the accommodation itself but also in organizing our trip to Ha Long Bay. She kept us updated about any changes in plans and handled everything quickly and efficiently — when one cruise was canceled, she immediately arranged another one for us. We felt very well taken care of and can wholeheartedly recommend not only the hotel stay but also the support in organizing other activities.

A small drawback was the breakfast – not so much the limited selection, but the fact that when something ran out (like coffee, certain dishes, or even plates), the staff did not replenish it.

Very clean, modern, excellent location and really top line service from the staff. I stayed in other hotels in Hanoi but this one stands out. Would return again

Convenient for short stays

The hotel is in an excellent location easily reachable from most attractions. The hotel is very clean and rooms are descent size. They have an excellent choices for breakfast. All the staff are very attentive, kind and helpful at all times. One member of staff I would say who stood out was Tony. He always went out of his way to make sure all out queries were answered to out full satisfaction. He was also most helpful even during his time-off. Tony also booked couple of trips for us - Halong Bay and Sapa. We had the best time ever. I will not hesitate to say that Tony is a real asset to this hotel. This hotel also has Spa facilities at a discount to staying in this hotel.

There was not much that I didn't like.

The staff were incredibly friendly and helpful, so attentive while continuing to go a side and beyond. They also helped arrange our tour to Ha Long Bay which was spectacular!! The room was lovely (executive double), daily turn down, great air con, nice bathroom, comfy bed. Breakfast is on the lovely 8th floor, and a delicious spread. The location was perfect to walk everywhere in the Old Quarter and to some museums. So many top local eats and plenty of shopping nearby.

Nothing

The excellent location and the room. It was excellent value. Having travelled around a lot we spent two nights here and were planning to do a cruise on Lan Ha bay followed by a stay on Cat Ba island. My, who works here on the front desk team, .was absolutely brilliant booking us transport to get to the cruise, a good price for the cruise, a special transfer by tender off the cruise ship to Cat Ba island harbour and to be collected from our hotel on Cat Ba back to the hotel again for our last night in Hanoi. Everything worked perfectly and My stayed in touch by WhatsApp and even arranged for an earlier pick up from Cat Ba when we changed our minds and decided we wanted to have a bit more time in Hanoi on our last full day in Vietnam. Everything was effortless and food pricing too. My has booked us a taxi for the morning to get us to the airport and had spa treatments ready for my better half when. We arrived back in Hanoi. Having organised nearly everything independently on this trip it was great having someone so capable making all those arrangements - thanks My! The rest of the staff here are very friendly and helpful too.

No complaints from us.

Maybe on of the best treatment from the staff that i ever recived in all my Life. Always kind and Always at work, not a Surprise that this Place Is soo full even in August that s here in Vietnam Is rainy season.

The fact that i had go to somewhere else

The hotel is located very close to all places you need to see in Hanoi, in Old Quarter. The Staff is helpful.

The location is very good, everything is okay very clean and staff is so friendly I stay one night the rooms is comfortable.

I like the location near to every place

The staff was great, especially Annie at the reception.

The staff! Greeted us every time we came in or out. Alice organized a few great tours for us. Anything we needed, staff were there. Breakfast good. Location amazing. Enjoyed our stay immensely.

I can’t really think of anything.