The staff are accomodating, nice and friendly, The room nice and neat, Food is great

Stayed in August 2025

The aircon was not that cold. The water in the shower is not hot.

Near the city.. the rooms are comfortable.

Stayed in August 2025

very good helpful owner and great service

Stayed in August 2025

All good

Very pretty hotel and room. Lovely breakfast cooked for you Peter Manager great booking Hi giang 4 day easyrider tour. And very helpful when went to wrong hotel in hi giang. Thank you😊

Stayed in August 2025

There was nothing to dislike I'd to back in a heartbeat

Everything the whole stay was amazing 🤩 Peter was an awesome host all the staff were fabulous loved the stay great central spot good breakfast 10 Stars Amazing on all levels

Stayed in August 2025

Bed was pretty firm, but still able to get good sleep

Great location to get around the Old Quarter (and easy to catch Grabs anywhere else you're trying to go). The breakfast was delicious and the staff was very friendly and helpful

Stayed in July 2025

-

Absolutely love the room. Comfort, clean, smells good, and sound proof. All of staff have a great hospitality, provide all information that tourist need. Easy access to up floor with elevator. Breakfast super great! fresh fruit, pastry and many option. Location also near to everywhere.

Stayed in July 2025

Overall, very happy with our stay. We booked 3 rooms, all were great.

Great hotel, the best location! Walking distance to everything within Hanoi Old Quarter, rooms are as pictured a little older, but for the price you pay and its location, it's excellent! Great breakfast! Small buffet, and you can order Westen meals off the menu as well as the best Pho, all included in your stay. Cool bars, restraunts, and shops all within walking distance. Rooms were clean and have AC and fans, small hotel, like most in the area, Great spot for quick transfers to Halong Bay or anywhere you need to go. The manager is excellent, very helpful with organizing transfers etc, we stayed a night then went on a Halong Bay cruise for 2 nights, were able to leave our larger bags and pick them up when we returned to Hanoi and stayed another night.

Stayed in July 2025

Nothing

Stayed here several occasions visiting Hanoi and for value it's the best.. Exceptionally clean. Great location, on the edge of the old quarter. Breakfast was an additional bonus . Must mention an early check in after a long flight was accommodating. Peter the manager and staff are very helpful supplying us with a takeaway breakfast. ⭐⭐⭐⭐

Stayed in July 2025

Room was clean and beds are very comfortable. And the manager was very helpful , he guided us through out the stay. Nice breakfast

Stayed in June 2025

Ants on one of the beds however aware this sometimes can’t be helped

Staff were great. Good room.

Stayed in June 2025

Shower struggled to keep temperature and drain water.

Very nice top floor room with lots of views all around. Extremely soft mattress, almost too soft but it was great. Excellent staff

Stayed in June 2025

The balcony is like a bird cage, but it works if you need one. Basic facilities, only one chair for example.

Value for money budget hotel in the Old Quarter. Pretty decent overall, breakfast included. The elevator was a big plus. Polite staff.

Stayed in June 2025

Very nice breakfast selection and comfortable beds.

Stayed in May 2025

Nothing, I like everything in this hotel.

We liked our whole stay at Hanoi Hotel Royal, the receptionist was very good in all aspects, the food was great, the room were clean. Highly recommended, the staff even let as check in so early, we arrived at 7am and he let us check in even our real time booking is 1pm. He even offer us to leave luggage after our check out after he knew that our sleeper bus going to Sapa is at 10pm. Great service!

Stayed in May 2025

More power points?

The breakfast was delicious Location very close to all Very friendly helpful staff

Stayed in May 2025

Air conditioning could be colder, but a cooler was provided, so it wasn't a showstopper. It will be better if they can add a mirror in the room. Highly recommend for the friendly service and warm welcome!

My recent, albeit short, stay at Hanoi Hotel Royal was truly delightful, and I can wholeheartedly recommend it. From the moment I arrived, I felt a genuine sense of warmth and hospitality that set the tone for a fantastic experience. The hotel's interior is wonderfully cozy, creating a very inviting atmosphere. What truly made my stay exceptional was the outstanding service, particularly from Mr. Peter. He was incredibly helpful in guiding me on the location and was remarkably prompt in responding to all my messages and inquiries. This level of attentiveness truly made a difference. It's clear that the staff at Hanoi Hotel Royal genuinely take care of their customers. Beyond the friendly service, the breakfast was delicious, offering a great start to each day, and my room was impeccably clean and pretty. For anyone looking for a hotel in Hanoi that offers friendly service, comfortable surroundings, and a commitment to customer satisfaction, Hanoi Hotel Royal is an excellent choice.

Stayed in May 2025

Nothing really

Good central location near the lake. Comfortable rooms - we were on the top floor with a small balcony. The host was very helpful in organising bus tickets to Sapa, and even showed us to the bus stop.

Stayed in March 2025

A good location for easy access to the bustling streets of the old quarter. Helpful staff and a comfortable room. Only one night here so can't comment much, very firm bed. Good to have air-con.

Stayed in May 2025

From the nuances - not exactly perfect cleanliness. When you just come from the airport, it is somehow visible...that there is hair on the floor, on the ‘decor’ cushions too, there is like a mini closed balcony, probably for those who smoke, there were nails...I apologise to the hotel for writing so openly, but it really catches the eye. But it should be said not for a long time-after a walk in the city, to which is very dirty, you come back and a little bit on it already look but another😅 more tolerant that is)))) although maybe it is only in our arrival so was, and at other times perfect cleanliness.

The location is very good — it's right in the centre of the old market. Taxis don't come right to the doorstep, but it takes less than a minute to walk. The staff are nice and we were checked in quickly. The room was ready early, which was nice after the flight. I would also like to mention the delicious and plentiful breakfast, which is included in the price. You can choose European or Asian breakfast options, which are freshly cooked. There is also a buffet with a wide selection of food, including fruit and sweets. I would also like to mention the good brewed coffee. You can pay in the hotel with cash or card, with a small commission. I would like to mention that the room was rather large, spacious and very comfortable. Regarding noise, there was some, but that's to be expected in Vietnam.

Stayed in April 2025

Location was good but you could miss it as it was tucked away in an alley. Breakfast was exceptional—a delicious and diverse spread, including a delightful Vietnamese option. The generous portions from their extensive breakfast menu were more than enough for our family of four, and the manager, Peter, was incredibly attentive, ensuring we had everything we needed.

Stayed in April 2025

Hotel manager was amazing and accommodated our every need. The included breakfast was great!

Stayed in February 2025

Our stay included a Friday & Saturday night. There was a bit of Karaoke on Friday. It ended around 9pm. Plugs in the room need updating. By no means a reason not to stay. We would absolutely come back.

The list of what we loved about this hotel is very long! Sparkling Clean. Room was exactly like the pictures. All staff especially the Manager (Peter) were very attentive. There was a great deal of care taken to make our stay comfortable. Breakfast was brilliant and there was lots of it! It included a buffet of fruits as well as menu options. The location was the best. Minutes to the lake, puppet theater etc. convenience store nearby for water. Mountains of eateries outside. We were in room 501. It was amazingly quiet considering the chaos outside. The hotel is down a laneway and off the main road and that definitely helps with keeping the room quiet. Room 501 was on the top floor and at the back. It has a cute little balcony. Peter organised an airport transfer for us. It was so nice to have someone there to collect us after a very long flight. He also booked us a limousine (minibus type vehicle) to Haiphong.

Stayed in April 2025

Breakfast good but not enought place. Room really small

Roof top room very nice

Stayed in April 2025