Reviews of Hanoi 20 Hotel & Apartment 3 stars
93 Doi Can , Ba Dinh, Hanoi, Vietnam
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewBreakfast was very good
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewThe hotel is well located, close to many museums and a short taxi ride from the center. There are very good restaurants within walking distance. The rooms are spacious, clean, and cleaned daily. The staff are lovely. Breakfast is a buffet. Really good for the price
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewThe hotel was exceptional we were really amazed. The rooms were big and clean while the facilities were great. The breakfast was so delicious. The staff was very friendly and help me with all the things that i needed. The bathrooms were also big with big mirror. The hotel room we had also had a fridge not just a minibar which was great. lastly the room also had heater which can help in really cold days. I would give the hotel 10/10 and recommend it to any one who is planning to go to Hanoi. Great staff
i have almost no issues even when staying for a long time but there is one thing that the hotel can improve on which is reduce the noise from both outside noises from street and inside the hallway somehow. Maybe some sound proofing. It can affect sleep quality of light sleepers but not a really big issue.
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewI had a wonderful stay at this hotel. The room was clean, spacious, and well-equipped with everything I needed. Delicious breakfast. Staff were extremely friendly, helpful, and always ready to assist with the front-desk open 24/7. With such great service and quality, I believe it's definitely worth the money. I would happily stay here again!
Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewThe Staff is excellent, very professional and helpful.
The property needs some serious upgrading and renovations.
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewSpacious room, super large bed, very good location, staff are nice and the breakfast has a really good variety. Quick wifi. The AC placement was brilliant in our room, I love it when it doesn't blow directly on our faces.
The room was a little tired, especially in the bathroom with some cracked tiles. Cigarette smoke smell was coming from the bathroom, probably through the vent. The bed was on the softer side, could be a tiny bit more comfortable.
Dear Sir/ Madam, Thank you for sharing your detailed feedback! We're so glad you enjoyed the spacious room, super large bed, and our great location. It’s also wonderful to hear that you appreciated the variety at breakfast, the fast WiFi, and the thoughtful AC placement—small details like that can make a big difference in comfort! We appreciate your comments regarding the bathroom condition and the smell of smoke. We will look into these concerns to improve our guest experience. As for the bed, we understand that firmness is a personal preference, and we’ll take your feedback into consideration. We hope to welcome you back in the future for an even better stay! Best regards, Stella Hotel's receptionist
Dear Sir/ Madam, Thank you for sharing your detailed feedback! We're so glad you enjoyed the spacious room, super large bed, and our great location. It’s also wonderful to hear that you appreciated the variety at breakfast, the fas… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewNice and spacious room. Great breakfast. Friendly staff.
Just a little far from old quarter.
Dear Steven, Thank you for your kind words! We’re delighted to hear that you enjoyed our spacious rooms, great breakfast, and friendly staff. It’s wonderful to know that you had a pleasant experience at our hotel. We understand that being a little far from the Old Quarter might not be ideal for everyone, but we hope the comfort and service we provide made up for it. We truly appreciate your feedback and look forward to welcoming you again in the future! Best regards, Stella Hotel's receptionist
Dear Steven, Thank you for your kind words! We’re delighted to hear that you enjoyed our spacious rooms, great breakfast, and friendly staff. It’s wonderful to know that you had a pleasant experience at our hotel. We understand that being… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewFriendly and helpfull employees. Nice breakfast buffet. Good location. No noice at night . Good price Quality.
Sooner or later a renovation of the floors in the room and corridor will be needed.
Dear Alain, Thank you for choosing our hotel and for taking the time to share your experience! We are delighted to hear that you appreciated our friendly and helpful staff, the breakfast buffet, and the peaceful atmosphere at night. Your kind words about our pricing and location truly mean a lot to us. We also appreciate your constructive feedback regarding the flooring in the rooms and corridors. Please rest assured that we continuously work on improving our facilities, and your input will be taken into consideration for future renovations. We hope to welcome you back soon for another pleasant stay! Best regards, Stella Hotel Receptionist
Dear Alain, Thank you for choosing our hotel and for taking the time to share your experience! We are delighted to hear that you appreciated our friendly and helpful staff, the breakfast buffet, and the peaceful atmosphere at night. Your k… Show more
Reviewed: 10 February 2025 · Stayed in January 2025
Verified reviewStaff is kind
Smoking smell everywhere
Dear mr./ms. Wang, Thank you for your feedback. We’re happy to hear that you appreciated our staff’s kindness. We sincerely apologize for the cleanliness and smoke smell concerns. Your comments are valuable, and we will take immediate action to improve these issues. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Stella Hotel Receptionist
Dear mr./ms. Wang, Thank you for your feedback. We’re happy to hear that you appreciated our staff’s kindness. We sincerely apologize for the cleanliness and smoke smell concerns. Your comments are valuable, and we will take immediate … Show more
Reviewed: 10 February 2025 · Stayed in January 2025
Verified reviewReviewed: 3 February 2025 · Stayed in February 2025
Verified reviewAli who helps us everything was nice, and polite. Well connected location 10/10 ✅
Old facility, but acceptable
Dear Nara, Thank you for your kind words! We’re delighted to hear that Ali and our team's service met your expectations and that you enjoyed our convenient location. We also appreciate your feedback on the facilities and will consider improvements to enhance guest comfort. We look forward to welcoming you back soon! Best regards, Stella Hotel Receptionist
Dear Nara, Thank you for your kind words! We’re delighted to hear that Ali and our team's service met your expectations and that you enjoyed our convenient location. We also appreciate your feedback on the facilities and will consider … Show more
Reviewed: 24 January 2025 · Stayed in December 2024
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 January 2025 · Stayed in December 2024
Verified reviewThe location was great and the room was big enough, clean and with a very comfortable bed. Breakfast buffet was included in our rate and had good choices for everyone. It was also possible to order scrambled eggs or omelette, Soup etc. which makes it a great value for money. Next to the hotel you find basically everything you might need.
We had to check out early morning at 5 am and the receptionist offered a breakfast box for take away the next morning. So instead of buying Banh mi and coffee somewhere early morning before our train ride, we expected to get breakfast for take away at the check out. Unfortunately the staff member who offered us this great service, was a new staff member obviously and didn't forward the info to the kitchen the day before even though he wrote down time and room number so we had to get on the train without anything.
Dear Oliver, Thank you for your detailed feedback! We’re delighted that you enjoyed your stay, especially the location, comfortable bed, and breakfast selection. We sincerely apologize for the miscommunication regarding your takeaway breakfast. We understand how frustrating that must have been, and we will ensure better coordination among our staff to prevent such issues in the future. We appreciate your valuable input and hope to welcome you back for an even better experience next time! Best regards, Stella Hotel Receptionist
Dear Oliver, Thank you for your detailed feedback! We’re delighted that you enjoyed your stay, especially the location, comfortable bed, and breakfast selection. We sincerely apologize for the miscommunication regarding your takeaway brea… Show more
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in December 2024
Verified reviewFriendly and willing staff. Hotel arranged trip to Ha Long include taxi to meeting point. Great breakfast.
Dear Ms. Anna, Thank you for your kind words and for rating our staff, facilities, and location so highly. We're delighted to hear that you enjoyed the breakfast and that our team could assist with your Ha Long trip. We appreciate your feedback on cleanliness and comfort, and we will continue working to improve. We hope to welcome you again in the future! Best regards, Stella Hotel Reception
Dear Ms. Anna, Thank you for your kind words and for rating our staff, facilities, and location so highly. We're delighted to hear that you enjoyed the breakfast and that our team could assist with your Ha Long trip. We appreciate you… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 26 December 2024 · Stayed in December 2024
Verified reviewamazing breakfast,friendly staff and prime location
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewI really like the sumptuous breakfast, the location, the cleanliness, the accommodating staff, and affordability of the price.
We smelled cigarette smoke at nighttime in our room. It could be the occupant of the room beside ours or somewhere else. We had to turn on our exhaust fan to eliminate it.
Reviewed: 24 December 2024 · Stayed in December 2024
Verified reviewthe breakfast was amazing, the staff were so helpful and friendly
nil
Dear Mr/Mrs Shemaiah Chan, First of all, we really appreciate you taking the time to share your rating with us. Your feedback will be the motivation for us to try to improve the quality of service day by day. We look forward to seeing you again soon! Best regards, Quin Hotel receptionist
Dear Mr/Mrs Shemaiah Chan, First of all, we really appreciate you taking the time to share your rating with us. Your feedback will be the motivation for us to try to improve the quality of service day by day. We look forward to seeing … Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewBreakfast was good, location was brilliant, staff very good. Lots of options for dinner just outside the hotel.
The other guests, very loud talking in the common areas all hours.