Reviews of Hanoi Sofia Hotel 3 stars
95B Hang Ga, Hoan Kiem, Hanoi, Vietnam

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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly and them try to satisfation any request
All was ok
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewNot good welcoming and no window in the room like a coffin and also no hot water in the shower
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewIt was great and wonderful stay. The staffs were so polite and friendly.
The aircondition because it wasn't cool enough but we thought maybe because of the weather that's too hot. On the contrary it was all good.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewLocation
Elevator is old, small; Breakfast is same all days and has few choices.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewone night in Hanoi between locations staff nice room simple clean and a good bed
power pionts didnt work in half the room
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe location is perfect, close to everything. The staff was really helpfull
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewLocation
Small space elevator
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewMy go-to hotel whenever I am in Hanoi. First of all, the staff is super friendly, helpful and welcoming. The rooms are comfortable with large beds for a good price. The junior suite also has a really nice balcony. The location is perfectly situated in the heart of the Old Quarter close to all attractions and plenty of food options nearby. I can't wait to come back!
Thank you so much for your kind words! We're thrilled to be your go-to hotel in Hanoi and can't wait to welcome you back soon!
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in May 2025
Verified reviewThe location was just perfect, every major attractions were walking distance.
Thank you for your lovely review! We're glad you enjoyed the perfect location and hope to welcome you again soon!
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in May 2025
Verified reviewThe location is near the restaurants and it's easy to locate. The food is simple but very nice. Thumbs up to their cooking skills. The best is when they offered to prepare us food before coming to the airport. That's really nice of them. Staff is very nice and able to communicate in English conversation.
I can't think of anything i don't like about this Hotel.
Thank you so much for your wonderful review! We're thrilled you enjoyed your stay, and it was our pleasure to prepare food for your trip. Hope to see you again soon!
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewBreakfast was sufficient, staff were really nice and very helpful, could not of asked for more.
It was exactly what we were looking for. No problems with anything.
Thank you for your kind words! We're so glad everything met your expectations. Hope to welcome you back soon!
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewVery friendly staff, good location in the center of the Old Quarter, comfortable rooms with a nice balcony
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewClean and comfort. The staff very helpful and well explained. Helping me to get car to the airport.
Nothing
Reviewed: 15 May 2025 · Stayed in April 2025
Verified reviewPrice
Small dining area
Reviewed: 13 May 2025 · Stayed in May 2025
Verified review