The service here is fantastic. Truong, the man at the counter, is very responsive and available at all times to help with any need. The breakfast is really tasty and even have vegan options

Stayed in July 2025

It is my second time staying in this hotel. The staff is very nice, welcoming and helpful. The location is perfect as it is in a quiet spot in the busy old centre. The breakfast was very delicious, involving traditional and authentic local food. Overall, I would recommend this hotel if you are staying near the old quarter.

Stayed in August 2025

The only downsides for me were the cash payment for the hotel (a trend across Vietnam) but overall I really recommend this hotel. Also there could be a shelf in the shower to easily grab shampoos etc. instead of on the floor.

This hotel was probably my favorite part of my stay in Hanoi. Staff were so kind, I was greeted every time I passed the reception desk ensuring such a welcoming stay. On arrival, Quien coordinated with my airport transfer to meet me and help bring my luggage inside. A gesture I appreciated as I was unfamiliar with the rules of Hanoi traffic on my first day! The room and hotel was exceptionally clean. Within a few steps of the entrance you have a mix of modern cafes or traditional Vietnamese restaurants at very affordable prices. Train Street is within minutes walking but located behind the neighborhood ensuring you avoid any busyness /noise. I easily walked to the city centre daily to visit many touristic attractions like the Note cafe, the lake, shows, old quarter etc. Staff were so accommodating at extending my stay after I commenced my booking. The mini fridge was stocked with ice cold water which was heavenly after long hot days touring around. The prices for the mini fridge were extremely affordable also!

Stayed in July 2025

Incredibly friendly staff, very helpful & accommodating. Large comfortable rooms and even though we had a balcony facing the street it was very sound proof.

Stayed in July 2025

The bed was a little hard.

Great location surrounded by cafes and restaurants. Staff were friendly and room was well sized.

Stayed in April 2025

The rooms are older so not for people who only like fancy hotels.

This location on a quieter pedestrian crossroad of streets was perfect to acclimatise to the hecticness of Hanoi. Lovely breakfast options ranged from local street food including steamed pork and mushroom spring rolls (our fave) to freshly baked treats. Great range of coffees. Opposite was a lady who made bun Cha and was our fave dish of our trip. The hotel is older style and basic but our rooms were fairly large with AC and chairs to sit in. On the edge of old quarter with pedestrian lights on the two main routes to the lake made this a 10/10 location! The staff were always helpful. We absolutely loved our stay here!!

Stayed in April 2025

The bathroom was a bit old-school by Western standards, but everything worked just fine and it did the job!

Super friendly and helpful staff. One of the breakfast highlights? Their amazing homemade cinnamon rolls! The hotel is right in the middle of the food market area, and just a few steps away from the famous Hanoi Train Street. You’re also really close to the lively shopping streets.

Stayed in April 2025

Perfect Location, Wonderful, helpful Staff.

Stayed in April 2025

So noisy during the night specially at the weekends! Couldn’t sleep well because of the noise

Great location

Stayed in April 2025

The staff were impeccable, especially when I forgot my work backpack outside and they secured it for me... The room, although dated and lacking soundproofing, still met expectations. Good old earplugs solve it! With its convenient location, comfortable beds, clean sheets and towels, a fridge, hairdryer, and elevator access, this place is about as perfect as it gets! The breakfast is a good selection, and the cafe serves excellent coffee. There are so many restaurants around, it's great for foodies!

Stayed in April 2025

Beautiful staff. Lovely atmosphere, great location.Beds are a bit hard but no drama. Can be a bit noisy at times but that’s not the properties fault. Adds to the atmosphere.

Stayed in April 2025

Very noisy if you have a room on street side Bathroom a bit old and overaged

Perfectly located for tourists. Nice people, helpful and kind Breakfast is good

Stayed in March 2025

In what logic is No 1 in a street after 3, and 4? I really could not find this hotel, and the staff came out and found me. There are way to many steps in this building, so if anyone is in the slightest not fully able, you will face extreme difficulty in accessing your room. Clean. But the building is not well maintained.

The staff were fantastic, helpful as well as very friendly, and the Raspberry tea is amazing.

Stayed in March 2025

This time my room was on the back of the building - quiet most if the day and night. The back rooms are smaller than the front rooms. I liked it. Nice staff.

Stayed in March 2025

Room was not a comfortable as anticipated.

Amazing staff! They were so friendly and welcoming!! Probably one of the friendlier stays during our trip in vietnam. They have a wonderful cafe downstairs to escape from the hustle and bustle of hanoi.

Stayed in March 2025

Although the location was generally good with restaurants etc on it's doorstep, the evening could be noisy from the street. No safe deposit box. Mattress was like a block of hard foam.

Location was good although difficult to find as it was in a pedestrianised area. Neither taxi driver or Google maps could clearly define it's location. Helpful staff.

Stayed in March 2025

Location

Stayed in January 2025

Some light stains visible on towels and sheets.

Exceptional service from staff. The owner helped arrange tour services, providing many options to choose from. Staff were always friendly and eager to help with every request. I had an early flight leaving and was able to check out at 6:30am. A simple free breakfast is provided. Location was excellent. It’s on a pedestrian street filled with restaurants so it’s easy to pop down for a bite without the stress of crossing the motorcycle-filled roads. It’s close to train street and easily walkable to other central locations like Hoan Kiem lake.

Stayed in February 2025

Can be noisy at night with the bustling street below but we had ear plugs so it wasnt a problem.

Huge, clean room in a great location!! The street below is closed off to cars and has many restaurants.

Stayed in February 2025

The property is located off the main street in one of Hanoi’s many alleys which are filled with restaurants and shops. We ate several meals right near the hotel enjoying the fantastic local fair. You can’t go wrong with the Hanoi Street hotel.

The staff at this hotel are absolutely angelic, and they saw to our every need, helping us organize our wonderful stay in Hanoi. The breakfast every morning was fantastic along with the coffee as well.

Stayed in January 2025

The staff are very friendly

Stayed in January 2025

Not always hot water...

Staff is the best!

Stayed in January 2025

Outside of the building, doesn’t reflect inside. The rooms are traditional style.

Down a quiet alley in a coffee shop. Coffee shop was great, and they bring them to your room. Close to train street, we walked everywhere.

Stayed in December 2024

Nothing.

Great location, staff are very friendly and helpful. Rooms large and clean. Had everything we needed and such a good price. 2 minute walk from train street

Stayed in December 2024