More pillows on bed would be great- it was a California king but 2 beds joined and 2 pillows only. We did ask for more pillows and they were delivered within 2 mins!

Loved everything! Great quiet location, huge room, so clean, wonderful helpful staff (especially Luna). We really enjoyed our stay and will be back! Buffet breakfast was fabulous too!

Stayed in September 2025

We didnt stay long enough (our own fault!)

The whole hotel was nothing short of AMAZING! The cleanliness and new hotel vibes were there, the staff were very friendly and extremely helpful, and our whole experience was amazing! A BIG shout out to Ame (our hotel host) who went above and beyond for my partner and I during our stay, to make everything extra special and comfortable. Will definitely be coming back!! And telling everyone we love to do the same.

Stayed in September 2025

Nothing - it was perfect

Perfect location, amazing staff, beautiful hotel and facilities!!!

Stayed in September 2025

The restaurant, rooms, pools and everywhere between are so beautiful

Stayed in June 2025

We had a fantastic time at the Grand Sunrise Palace hotel in Hoi An. The location was ideal as it is close to the the centre of old Hoi An but still away from the craziness and hustle and bustle. We loved taking a hotel bicycle out to explore the lovely local neighbourhood and riding through rice paddies and lovely local streets. The hotel facilities all excellent, with two pools to choose from. The hotel room was large and spotless and we loved the balcony overlooking the pool. The restaurant and breakfasts were delicious. A highlight was the wonderful service and assistance we received from Kathy at the hotel front desk. Kathy made us feel so welcome and provided us with all the advice we needed to make the most of our stay. I highly recommend this hotel!

Stayed in August 2025

Excellent place to stay with extremely helpful staff. We had issues with our flight which booking.com did not help with at all even though it was booked through them and they gave specific instructions which we followed. Apparently because we did as they asked, we no longer meet their policy requirements to sort our flights. However, the staff at the hotel called and spoke to the airline on our behalf to resolve the issue. Well done to them.

Stayed in August 2025

Check in with Ella was great. She was very attentive and helped to recommend local attractions. The hotel is luxurious and Western 5* standard. The rooms were spacious, modern, comfortable beds and lovely bathroom. The breakfast buffet was excellent with both Western and Asian options. We had dinner in the restaurant and it was also very good. There are two 15m swimming pools which are great for laps, an OK sized gym and a rooftop bar. The hotel is about 10 minutes into the centre of Hoi An and in the other direction to the beach. And there are small supermarkets and massage places right next to the hotel.

Stayed in August 2025

We were very happy with our stay. It was very comfortable. I would recommend booking the bigger room because then you get two sinks and a full length mirror (we only had one sink and it was a bit tight). The breakfast was very delicious. Luna was very kind and helped us with bookings and all our requests! Thank you, Luna for making our stay even more wonderful.

Stayed in August 2025

The rooms aren’t very sound proof. The bathroom configuration isn’t the best, water spills over from the shower into the toilet. Other than that everything was good.

We were made to feel very welcome by Luna, who made sure that we had everything that we needed and went out of her way to make our stay a special one. Our room was a great size and very comfortable. Breakfast was a real treat, such a good selection and the barista made coffee was amazing. I also loved the roof top pool in the sunshine.

Stayed in August 2025

Nothing! Everything was perfect

I can’t recommend this hotel highly enough – it truly feels like 5* service from start to finish. From the moment I was picked up at the airport, everything was seamless. Check-in was smooth, with great suggestions for places to eat and visit, and throughout my stay the staff went above and beyond – always helpful, always smiling, and genuinely attentive. The hotel itself is immaculate, everything feels new, and the rooms are spacious, comfortable, and very welcoming. The beds are incredibly comfortable – some of the best I’ve ever slept in. The rooftop pool is perfect for relaxing, with great food and drinks available, and has a calm, adults-only atmosphere. Breakfast was excellent with an amazing variety, all fresh and constantly replenished. The spa is outstanding – I treated myself to two massages and a facial, and each one was professional, relaxing, and of the highest standard. I’d happily go every day if I could! A special mention to Jessi on front of house, who made my stay extra special. She checked me in with such warmth and friendliness, and went out of her way to help – even recommending and booking the Hoi A Memories show for me, which was absolutely worth seeing.

Stayed in August 2025

Everything was just perfect.

Talk about little heaven on earth from the architecture to the warmth of the staff to the most comfortable bed, stylish room, the extra touch in my room, to the spa treatment, it was all a 100/10.. A special shoutout to Jay who welcomed me like I was his long lost sister, he was just superb!!! How can I forget the amazing ladies at the spa, the best spa treatment I ever had!! The hotel is a true palace❤️

Stayed in August 2025

The hotel was perfect. A beautiful boutique hotel with great restraunt, delivious food and spa. Best of all were the staff whom went above and beyond to look after us. Especially noting we went out to old town and then a big storm hit - the staff (Kathy) on her day off reached out to make sure we were ok and safe- and then quickly arranged transport for us to get us back to hotel as there were no taxis with all tourists scrambling to get out of rain snd thunder. Can't express how much this meant to us! We travel all over the world and stay in 5 star hotels- this was a really special place and the staff were super kind and thoughtful. Highly recommend this hotel to anyone travelling to beautiful Hoi An- if i could give more than 10/10 i would! Location was really easy and convenient;) Thank you so much Kathy and team- we will definately be back and loved our stay in your special city and lovely hotel.

Stayed in August 2025

We had a wonderful stay at Grand Sunrise Palace. The facilities were excellent, the room was comfortable, and everything was very well taken care of. What made our experience truly special was the staff, especially Ella. She was incredibly kind, attentive, and always went the extra mile to make sure we enjoyed our time in Hoi An. Her warm welcome and helpful recommendations made all the difference. We are very grateful and sure that anyone who stays here will love it as much as we did. Highly recommended!

Stayed in August 2025

No complaints

It was clean with very supportive staff accomodating all requests to ensure our comfort. The food was outstanding and represented a full spectrum of local and international cuisine. Very cute rooftop pool.

Stayed in August 2025

Jay

Stayed in August 2025

Ella was so polite and helpful during our stay at Grand Sunrise Palace. The hotel was lovely and booking shuttles to the old town was very convenient. Chef Trong was also great. Since we only eat Halal food he brought many vegetarian options to our table and made us feel comfortable when having breakfast. We would recommend having more halal friendly food or vegan /vegetarian options as most of the options in the buffet had non halal meats.

Stayed in August 2025

Absolutely nothing - it was a perfect stay

Everything! Fantastic modern and well designed hotel, great facilities, close to all attractions in Hoi An thanks to the free shuttle bus, and amazingly good hotel breakfast (the best I have ever had anywhere in the world), and truly exceptional staff - everyone radiates kindness and warmth. Special thanks to Ella for making sure that we had an unforgettable experience

Stayed in August 2025

Everything!

Stayed in August 2025

Lovely hotel, very pretty, super comfy beds and very helpful staff. Lily at reception looked after us when we checked in and was always happy to help throughout our stay. Kids enjoyed the 2 pools

Stayed in August 2025

The rooms and facilities were absolutely stunning and the service was incredible.

Stayed in August 2025

Very good hotel near the old town but far enough from the hustle and bustle. The rooms are very spacious and well equipped. Breakfast was superb. We spent 5 very relaxing days. We got complimentary afternoon teas and foot massage. A special thanks to Kathy so took care of us during our whole stay. Great service. Will definitely come again ….

Stayed in August 2025

Nothing! It was 100% excellent all round 😀

Wow this was a wonderful place to stay - exceptional customer service (especially Luna), delicious breakfast and the bikes were perfect.

Stayed in August 2025

weak WiFi No body lotion

Amazing reception ! Ella and her colleagues are wonderful The room is huge and the breakfast is so varied

Stayed in August 2025

The staff were very pleasant! Especially Ella who helped us out every day during our stay and always ensured everything was perfect. All staff members were accommodating and very pleasant to talk to. The facilities were also beautiful and clean! Definitely worth it! We stayed for 4 nights but wish we could have stayed longer

Stayed in August 2025